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Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
• See the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html
).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html
). To contact HP by phone:
o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com/hps
).
• In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html
).
- User Guide 1
- Intended audience 2
- Contents 3
- Contents 4 4
- Contents 5 5
- Contents 6 6
- Component identification 7
- SAS and SATA hard drive LEDs 8
- System board components 10
- DIMM slots 11
- • Processor 4 DIMM slots 12
- • Processor 3 DIMM slots 12
- System maintenance switch 13
- HP c-Class Blade SUV Cable 14
- Operations 15
- Remove the server blade 16
- Remove the access panel 17
- Install the access panel 17
- Remove the SAS hard drive 17
- Remove the solid state drive 17
- Remove the DIMM baffle 18
- Install the DIMM baffle 19
- Overview 21
- Remove the device bay blank 22
- Setup 23 23
- Setup 27 27
- Connecting to the network 28
- Installing a server blade 29
- Completing the configuration 30
- Introduction 31
- Processor option 31
- Memory option 37
- DIMM installation guidelines 38
- DIMM population order 38
- Installing DIMMs 38
- Solid state drive option 39
- Install the SSD 40
- Mezzanine card option 41
- SAS controller option 43
- Remove the hard drive blank 45
- Prepare the hard drive 45
- BBWC battery option 46
- Cabling 52
- USB devices 53
- Item Description 55
- Network-based PXE deployment 57
- Deployment infrastructure 58
- Deployment methods 59
- CD-ROM deployment 60
- Diskette image deployment 61
- Configuration tools 62
- HP ROM-Based Setup Utility 63
- Array Configuration Utility 64
- Management tools 66
- HP Systems Insight Manager 67
- Management Agents 67
- Redundant ROM support 70
- Diagnostic tools 71
- Integrated Management Log 72
- Array Diagnostic Utility 72
- Keeping the system current 73
- Care Pack 74
- Troubleshooting 75
- Important safety information 76
- Symptom information 77
- Service notifications 78
- Loose connections 78
- Troubleshooting flowcharts 78
- Start diagnosis flowchart 79
- General diagnosis flowchart 80
- Symptoms: 82
- POST problems flowchart 84
- Item Refer to 85
- OS boot problems flowchart 86
- • Corrupted OS 87
- • Redundancy failure 89
- Troubleshooting 90 90
- Battery replacement 91
- FCC rating label 92
- Class A equipment 92
- Class B equipment 92
- Modifications 93
- • EMC Directive 2004/108/EC 94
- Japanese notice 95
- BSMI notice 95
- Korean notice 95
- Chinese notice 96
- Laser compliance 96
- Battery replacement notice 96
- (Geräuschemission) 97
- Electrostatic discharge 98
- Specifications 99
- Technical support 100
- Acronyms and abbreviations 101
- Index 104 104
- Index 105 105
- Index 106 106
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