HP Stream Notebook PC (model numbers 11-r000 through 11-r099) and HP Stream 11 Pro G2 Notebook PCMaintenance and Service GuideIMPORTANT! This document
Category Description HP Stream Notebook PC HP Stream 11 Pro G2 Notebook PCMemory (continued) Supports up to 4.0-GB maximum on-board system memory●4096
Category Description HP Stream Notebook PC HP Stream 11 Pro G2 Notebook PCWireless (continued) Supports the following WLAN modules:●Intel 3165NGWG 1 a
Category Description HP Stream Notebook PC HP Stream 11 Pro G2 Notebook PCKeyboard/pointing devices (continued)Support for modern trackpad gesturesTap
2 Getting to know your computerLocating hardwareTo find out what hardware is installed on your computer:▲Type device manager in the taskbar search box
DisplayItem Component Description(1) WLAN antennas* (right WLAN antenna on select products only)Send and receive wireless signals to communicate with
ButtonsItem Component Description(1) Power button●When the computer is off, press the button to turn on the computer.●When the computer is on, press t
KeysItem Component Description(1) esc key Displays system information when pressed in combination with the fn key.(2) fn key Executes frequently used
LightsItem Component Description(1) Power light●On: The computer is on.●Blinking: The computer is in the Sleep state, a power-saving state. The comput
TouchPadItem Component Description(1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen.(2) Left TouchPad b
Left sideItem Component Description(1) Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to
© Copyright 2015 HP Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DTS, the Symbol, &
Right sideItem Component Description(1) HDMI port Connects an optional video or audio device, such as a high-definition television, any compatible dig
BottomItem Component Description(1) Speakers (2) Produce sound.Bottom 13
3 Illustrated parts catalogNOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your c
Computer major componentsComputer major components 15
Item Component Spare part number(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare p
Item Component Spare part number For use in the United Kingdom 830788-031 For use in the United States 830788-001 Keyboard/top cover (includes keyb
Item Component Spare part numberNOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The TouchPad board cable is availab
Item Component Spare part number Equipped with an Intel Celeron N3150 1.60-GHz (SC turbo up to 2.08-GHz) quad core processor (1600-MHz FSB, 2.0-MB L2
Item Component Spare part number Equipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core processor (1600-MHz FSB, 2.0-MB L2
Display assembly subcomponentsItem Component Spare part number(1) Display bezel screw covers – available in the Rubber Kits and included in all displa
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you
Item Component Spare part number In cobalt blue finish for use only on HP Stream Notebook PC computer models 830771-001 In violet purple finish for
Component Spare part numberHP 65-W 3-pin-to-standard-connector cable 414135-001HP business backpack 718548-001HP essential top load case 679921-001HP
Component Spare part numberFor use in Italy 213352-008For use in Japan 349756-003For use in North America 213349-009For use in the People’s Republic o
4 Removal and replacement preliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement procedures:●
Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of
Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro
Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c
5 Removal and replacement proceduresCAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing
Description Spare part number Description Spare part numberFor use in Bulgaria 830802-261 For use in Romania 830802-271For use in Canada 830802-DB1 Fo
iv Safety warning notice
3. Remove the eleven Phillips PM2.0×5.7 screws (3) that secure the keyboard/top cover to the bottom cover.4. Turn the computer right side up with the
8. Disconnect the battery cable from the system board. cad edit-zoom out for more perspective9. Release the zero insertion force (ZIF) connector (1) t
12. Remove the keyboard/top cover (4).13. Remove the keyboard/top cover.Reverse this procedure to install the keyboard/top cover.34 Chapter 5 Remova
TouchPad boardNOTE: The TouchPad board spare part kit does not include the TouchPad board cable. The TouchPad board cable is available using spare par
5. Remove the TouchPad board (4) and cable.Reverse this procedure to install the TouchPad board.Power button boardNOTE: The power button board spare p
4. Remove the power button board (3) and cable.Reverse this procedure to install the power button board.SpeakersDescription Spare part numberSpeakers
4. Remove the speakers (4).Reverse this procedure to install the speakers.RTC batteryDescription Spare part numberRTC battery (includes cable and doub
2. Detach the RTC battery (2) from the battery. (The RTC battery is attached to the battery with double-sided adhesive.) cad edit-visible line on bott
4. Remove the six Phillips PM2.0×3.3 screws (4) that secure the battery to the bottom cover.5. Slide the battery (5) up and back.6. Remove the battery
WLAN moduleDescription Spare part numberIntel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use only on HP Stream 11
Table of contents1 Product description ...
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: If the WLAN antenna is not connected to the terminal on the W
WWAN moduleNOTE: This section applies only to HP Stream Notebook PC computer models.Description Spare part numberHP lt4110 LTE/HSPA+ 4G Module 750098-
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.NOTE: If the WWAN antenna is not connected to the terminal on the W
Power connector cableDescription Spare part numberPower connector cable 743480-002Before removing the power connector cable, follow these steps:1. Shu
Connector boardNOTE: The connector board spare part kit does not include the connector board cable. The connector board cable is available using spare
4. Remove the connector board (4).Reverse this procedure to install the connector board.Heat sinkDescription Spare part numberHeat sink (includes repl
2. Remove the heat sink (2).NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components e
System boardNOTE: The system board spare part kit includes an HDMI port, micro-SD card reader slot, USB port, WLAN slot, and replacement thermal mater
Description Spare part numberEquipped with an Intel Celeron N3050 1.60-GHz (SC turbo up to 2.16-GHz) dual core processor (1600-MHz FSB, 2.0-MB L2 cach
4. Disconnect the speaker cable (4) from the system board.5. Remove the four Philllips PM2.0×3.3 screws (1) that secure the system board to the bottom
Speakers ...
Display assemblyNOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individ
8. Release the power connector cable (2) from the right hinge area.9. Remove the display assembly (3).10. If it is necessary to replace the display be
b. Remove the two Phillips PM2.0×2.2 broad head screws (2) that secure the display bezel to the display assembly.c. Flex the inside edges of the top e
c. Remove the webcam/microphone module (3).The webcam/microphone module is available using spare part numbers 832675-001 (for use only on HP Stream 11
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to
c. Remove the display hinges (3).The display hinges are included in the Display Hinge Kit, spare part numbers 832570-001 (for use only on HP Stream 11
c. Remove the display panel cable (3).The display panel cable is available using spare part numbers 832755-001 (for use only on HP Stream 11 Pro G2 No
c. Remove the WWAN antenna cables and transceivers (3).The WWAN antenna cables and transceivers are available using spare part number 830775-001.16. I
6 Using Setup Utility (BIOS)Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the
Click the question mark icon in the taskbar.2. Select My PC, and then select Specifications.– or –▲Use Setup Utility (BIOS).To use Setup Utility (BIOS
11 Power cord set requirements ...
4. Double-click the file that has an .exe extension (for example, filename.exe).The BIOS installation begins.5. Complete the installation by following
7 Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnosti
Download any version of UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displaye
8 Specifications Metric U.S.Computer dimensionsWidth 30.0 cm 11.8 inDepth 20.6 cm 8.1 inHeight 1.8 cm 0.7 inWeight 1.2 kg 2.6 lbsInput power RatingOp
9 Backing up, restoring, and recoveringThis chapter provides information about the following processes. The information in the chapter is standard pro
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 67.●If your comp
Restore and recoveryThere are several options for recovering your system. Choose the method that best matches your situation and level of expertise:IM
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.IMPORTANT: HP Recovery Manager does not
Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o
Removing the HP Recovery partition (select products only)HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard d
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10 Statement of VolatilityNOTE: This chapter applies only to HP Stream 11 Pro G2 Notebook PC computer models.The purpose of this document is to provid
i. Reboot the system. If the system has a Trusted Platform Module and/or fingerprint sensor, one or two prompts will appear: one to clear the TPM and
Non-volatile memory usageNon Volatile Memory TypeAmount (Size) Does this memory store customer data?Does this memory retain data when power is removed
Non Volatile Memory TypeAmount (Size) Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of t
Non Volatile Memory TypeAmount (Size) Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of t
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards?”This relates to clearing the Real Time Clock (RTC) CMOS memory
11 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or fr
Country/region Accredited agency Applicable note numberSouth Korea EK 4Sweden CEMKO 1Switzerland SEV 1Taiwan BSMI 4The United Kingdom BSI 1The United
12 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household
IndexSymbols/Numerics3D camera 665-W 3-pin-to-standard-connector cable, spare part number 23AAC adapter dongle, spare part number 23AC adapter, spare
1 Product descriptionCategory Description HP Stream Notebook PC HP Stream 11 Pro G2 Notebook PCProduct Name HP Stream Notebook PC (model numbers 11-r0
HP Recovery mediacreating 66recovery 69HP Recovery partitionrecovery 69removing 71Iinternal display switch 6Jjacksaudio-in 11audio-out 11headphone 11m
speakerslocation 13removal 37spare part number 18, 37storage, product description 2supported discs, recovery 67system boardremoval 49spare part number
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