HP ProLiant DL140 Betriebsanweisung

HP ProLiant 100 Series Servers User Guide for HP ProLiant DL140 and DL145 Generation 2 Servers March 2005 (First Edition) Part Number 384049-001

10 HP ProLiant 100 Series Server User Guide − Critical Service − Proactive 24 − Support Plus − Support Plus 24 • Startup and implementation s

100 HP ProLiant 100 Series Server User Guide I/O input/output IDE integrated device electronics IEC International Electrotechnical Commission I

Acronyms and abbreviations 101 NFPA National Fire Protection Association NIC network interface controller NLM NetWare Loadable Module NVRAM no

102 HP ProLiant 100 Series Server User Guide PPM Processor Power Module PSP ProLiant Support Pack ROM read-only memory SCSI small computer syst

Acronyms and abbreviations 103 USB universal serial bus VCA version control agent VGA video graphics array

105 Index A access panel 8 ACPI support 78 additional information 97 audio 61 authorized reseller 97 B backup, restoring 78 battery

106 HP ProLiant 100 Series Server User Guide K keyboard 61 Korean notices 91 KVM 60, 61 L laser devices 91 LEDs 44 LEDs, troubleshooting

Index 107 TCP/IP (Transmission Control Protocol/Internet Protocol) 102 technical support 97 telephone numbers 97 temperature requirements

Server setup 11 CAUTION: When using a Compaq branded 7000 Series rack, you must install the high airflow rack door insert [P/N 327281-B21 (42U

12 HP ProLiant 100 Series Server User Guide • Do not permit optional equipment to impede airflow around the server or to increase the internal ra

Server setup 13 Electrical grounding requirements The server must be grounded properly for proper operation and safety. In the United States, you

14 HP ProLiant 100 Series Server User Guide WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack: • At lea

Server setup 15 To install an operating system on the server, insert the operating system CD into the optional CD-ROM drive and reboot the server

17 Hardware options installation In This Section Introduction ...

18 HP ProLiant 100 Series Server User Guide Processor option For server-specific processor installation instructions, refer to the installation in

Hardware options installation 19 Hard drive options For server-specific hard drive installation instructions, refer to the installation sheet inc

© Copyright 2005 Hewlett-Packard Development Company, L.P. Microsoft and Windows are US registered trademarks of Microsoft Corporation. Linux is a U.

21 Server software and configuration utilities In This Section ROMPaq Utility...

22 HP ProLiant 100 Series Server User Guide Lights-Out 100i Remote Management The HP ProLiant DL140 and DL145 Generation 2 Series servers support

23 Troubleshooting In This Section Common problem resolution ...

24 HP ProLiant 100 Series Server User Guide Service notifications To find out the latest service notifications, refer to the HP website (http://ww

Troubleshooting 25 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditi

26 HP ProLiant 100 Series Server User Guide WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational

Troubleshooting 27 • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing fe

28 HP ProLiant 100 Series Server User Guide • Observe local occupation health and safety requirements and guidelines for manual handling. • Obta

Troubleshooting 29 6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, nec

3 Contents Server operations 7 Powering up the server...

30 HP ProLiant 100 Series Server User Guide • General diagnosis flowchart (on page 32) • Power-on problems flowchart (on page 34) • POST proble

Troubleshooting 31 1.

32 HP ProLiant 100 Series Server User Guide General diagnosis flowchart The General Diagnosis flowchart provides a generic approach to troubleshoo

Troubleshooting 33 2.

34 HP ProLiant 100 Series Server User Guide Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off

Troubleshooting 35 3. POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system at

36 HP ProLiant 100 Series Server User Guide • Faulty KVM device • Faulty video device Item Refer to 1 Server maintenance and service guide,

Troubleshooting 37 4.

38 HP ProLiant 100 Series Server User Guide OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system P

Troubleshooting 39 5.

4 HP ProLiant 100 Series Server User Guide Troubleshooting 23 Common problem resolution...

40 HP ProLiant 100 Series Server User Guide Server fault indications flowchart Symptoms: • Server boots, but the internal health LED or external

Troubleshooting 41 6. Hardware problems The procedures in this section are comprehensive and include steps about or references to hardware feat

42 HP ProLiant 100 Series Server User Guide Internal system problems (on page 48) External Device Problems (on page 59) System Short Circuit (&q

Troubleshooting 43 2. If the power supplies have LEDs, be sure they indicate that each power supply is working properly. Refer to the server docum

44 HP ProLiant 100 Series Server User Guide Low battery warning is displayed Action: 1. Plug the UPS into an AC grounded outlet for at least 24 h

Troubleshooting 45 − If the system boots and video is working, add each component back to the server one at a time, restarting the server after ea

46 HP ProLiant 100 Series Server User Guide − Connection of the data cable, but not the power cable, of a new device 4. Be sure no memory, I/O,

Troubleshooting 47 3. Refer to the device documentation to be sure the device is properly installed. For example, a third-party PCI or PCI-X board

48 HP ProLiant 100 Series Server User Guide Internal System Problems CD-ROM and DVD Drive Problems (on page 48) DAT Drive Problems (on page 49) DL

Troubleshooting 49 Data read from the drive is inconsistent, or drive cannot read data Action: 1. Clean the drive and media. 2. If a paper or pla

Contents 5 Customer self repair...

50 HP ProLiant 100 Series Server User Guide NOTE: New DAT tapes may contain debris that will contaminate the DAT drive read/write head. If using

Troubleshooting 51 • Check each tape cartridge that has been used in the drive to verify its condition and inspect its tape leader to verify it is

52 HP ProLiant 100 Series Server User Guide Server cannot find the DLT drive Action: • Be sure a device conflict does not exist. Check for duplic

Troubleshooting 53 2. Be sure the fan configuration meets the functional requirements of the server. Refer to the server documentation. 3. Be sur

54 HP ProLiant 100 Series Server User Guide 3. Remove the hard drive and be sure the configuration jumpers are set properly. 4. If using an arra

Troubleshooting 55 3. Run Insight Diagnostics ("HP Insight Diagnostics" on page 22) and replace failed components as indicated. Memory

56 HP ProLiant 100 Series Server User Guide 2. Be sure the memory modules have been installed correctly in the right configuration. Refer to the

Troubleshooting 57 Processor problems Action: 1. If applicable, check the processor LEDs to identify if a PPM failure occurred. For information on

58 HP ProLiant 100 Series Server User Guide PPM problems Action: If the PPMs are not integrated on the system board: CAUTION: Do not operate th

Troubleshooting 59 • Be sure no loose connections (on page 23) exist in the rest of the server, particularly with the cables that connect to the s

60 HP ProLiant 100 Series Server User Guide − For tower-model servers, check the cable connection from the monitor to the server, and then from t

Troubleshooting 61 • Be sure the monitor and any KVM switch are compatible with the VGA output of the server. Slow-moving horizontal lines are di

62 HP ProLiant 100 Series Server User Guide 2. If a KVM switching device is in use, be sure all cables and connectors are the proper length and a

Troubleshooting 63 3. If no dial tone is detected, the phone line is not working. Contact the local telephone company and arrange to correct the p

64 HP ProLiant 100 Series Server User Guide b. Restart the server. c. Run the communications software, checking settings and making corrections

Troubleshooting 65 Connection errors are occurring Action: 1. Check the maximum baud rate for the modem to which you are connecting, and then chan

66 HP ProLiant 100 Series Server User Guide Network controller problems Network controller is installed but not working Action: 1. Check the netw

Troubleshooting 67 3. Be sure no loose connections (on page 23) exist. 4. Be sure the network cable is working by replacing it with a known funct

68 HP ProLiant 100 Series Server User Guide Contacting HP Contacting HP technical support or an authorized reseller (on page 68) Server informatio

Troubleshooting 69 Server information you need Before contacting HP, collect the following: • All information from any troubleshooting efforts to

7 Server operations In This Section Powering up the server ...

70 HP ProLiant 100 Series Server User Guide Operating system information you need Depending on the problem, you may be asked for certain pieces of

Troubleshooting 71 • A list of each third-party software component installed, with the version • A detailed description of the problem and any as

72 HP ProLiant 100 Series Server User Guide − Version of the PSP used − List of drivers from the PSP (/var/log/hppldu.log) • A list of each thi

Troubleshooting 73 − SYS:SYSTEM\SURVEY.TXT • Current patch level • A list of each third-party hardware component installed, with the firmware re

74 HP ProLiant 100 Series Server User Guide • A list of each third-party hardware component installed, with the firmware revisions • A list of e

Troubleshooting 75 − File system on each logical drive • Warp Server version used and: − Whether Entry, Advanced, Advanced with SMP, or e-Busine

76 HP ProLiant 100 Series Server User Guide − /usr/sbin/prtconf Software tools and solutions Software problems ("Introduction to software p

Troubleshooting 77 If you apply the update and have problems, refer to the Software and Drivers Download website (http://h18007.www1.hp.com/support

78 HP ProLiant 100 Series Server User Guide During installation of Sun Solaris, the system locks up or a panic error occurs Action: Disable ACPI s

Troubleshooting 79 Windows® 2003—Automated System Recovery Diskette. If the operating system was factory-installed, click Start>All Programs>

8 HP ProLiant 100 Series Server User Guide Access Panel 1. Power down the server ("Powering down the server" on page 7). 2. Loosen the

80 HP ProLiant 100 Series Server User Guide Software locks up Action: 1. Check the application log and operating system log for entries indicatin

Troubleshooting 81 • Be sure you have the most current drivers. Firmware maintenance HP has developed technologies that ensure that HP servers pr

82 HP ProLiant 100 Series Server User Guide ROMPaq Utility Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq utili

83 Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provid

84 HP ProLiant 100 Series Server User Guide 5. Remove the battery. To replace the component, reverse the removal procedure. For more information

85 Regulatory compliance notices In This Section Regulatory compliance identification numbers ...

86 HP ProLiant 100 Series Server User Guide Federal Communications Commission notice Part 15 of the Federal Communications Commission (FCC) Rules

Regulatory compliance notices 87 Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device,

88 HP ProLiant 100 Series Server User Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1-281-514-3

Regulatory compliance notices 89 European Union regulatory notice This product complies with the following EU Directives: • Low Voltage Directive

9 Server setup In This Section Optional installation services...

90 HP ProLiant 100 Series Server User Guide Japanese notice BSMI notice

Regulatory compliance notices 91 Korean notice A&B Class A equipment Class B equipment Laser compliance This product may be provided with

92 HP ProLiant 100 Series Server User Guide • Do not try to open the module enclosure. There are no user-serviceable components inside. • Do not

Regulatory compliance notices 93 Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance

95 Electrostatic discharge In This Section Preventing electrostatic discharge ...

96 HP ProLiant 100 Series Server User Guide Grounding methods to prevent electrostatic discharge Several methods are used for grounding. Use one o

97 Technical support In This Section HP contact information...

98 HP ProLiant 100 Series Server User Guide • Product serial number • Product model name and number • Applicable error messages • Add-on board

99 Acronyms and abbreviations ACPI Advanced Configuration and Power Interface BIOS Basic Input/Output System CCITT International Telegraph and