HP M401dne Betriebsanweisung

LASERJET PRO 400User GuideM401

Print a cleaning page (touchscreen control panel) ... 108Inspect the toner cartridge for damage ...

Interpret control panel messagesControl panel message typesThe control panel messages indicate the current product status or situations that might req

50.x Fuser Error Turn off then onDescriptionThe product has experienced an error with the fuser.Recommended actionTurn the product power off, wait at

Recommended actionTurn the product power off, wait at least 30 seconds, and then turn the product power on and wait forit to initialize.If you are usi

If the message persists, contact HP support.79 Service error Turn off then onDescriptionAn incompatible DIMM is installed.Recommended action1. Turn th

Recommended actionWait for the cleaning process to finish.Device error Press [OK]DescriptionAn internal error occurred.Recommended actionPress the OK

Jam in <location>DescriptionThe product has detected a jam.Recommended actionClear the jam from the location indicated. The job should continue

Load tray <X> <TYPE> <SIZE>DescriptionA tray is configured for the paper type and size that the print job is requesting, but that tr

To avoid this problem, try the following solutions:◦Adjust the paper guides in the tray. Make sure the front paper guide is pushing the paper againstt

very low mode will not be considered to be defects in materials or workmanship in the toner cartridgeunder the HP Print Cartridge Warranty Statement.S

Paper feeds incorrectly or becomes jammedThe product does not pick up paperIf the product does not pick up paper from the tray, try these solutions.1.

The product name does not appear in the product list in the Print & Fax or Print & Scanlist ...

Clear jamsJam locationsJams can occur in these locations:1 Output bin2 Rear door3Tray 14Tray 25 Optional Tray 3Loose toner might remain in the product

1. If you can see the jammed sheet, remove thejammed sheet by pulling it straight out. 2. If you cannot see the jammed sheet, open theprint cartridge

3. Remove the jammed sheet by pulling it straightout.CAUTION: Do not pull up on the jammedsheet. Be sure to pull it straight out. 4. Reinstall the pri

2. Remove the jammed sheet by pulling it straightout. 3. Replace the tray. 4. Press the OK button to continue printing. ENWWClear jams101

Clear a jam in optional Tray 31. Remove the tray from the product. 2. Remove the jammed sheet by pulling it straightout. 3. Replace the tray. 4. Pre

Clear jams from the output binCAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.Damage caused by sharp objects

2. Remove any jammed sheets.NOTE: If the sheet tears, remove allfragments before resuming printing.CAUTION: Wait until the fuser area hascooled before

2. Remove any jammed sheets.NOTE: If the sheet tears, remove allfragments before resuming printing.CAUTION: Wait until the fuser area hascooled before

Improve print qualityCheck the paper type setting (Windows)Check the paper type setting if you are having any of the following problems:●Toner is smea

6. Select a type from the Media-type drop-down list.7. Click the Print button.Check toner cartridge statusPrint the supplies status page (LCD control

x ENWW

Print a cleaning pagePrint a cleaning page to remove dust and excess toner from the paper path if you are having any of thefollowing problems:●Specks

2. Check the memory chip for damage.3. Examine the surface of the imaging drum on the bottom of the toner cartridge.CAUTION: Do not touch the roller (

Check the paper and printing environmentUse paper that meets HP specificationsUse different paper if you are having any of the following problems:●The

Use the print driver that best meets your printing needsYou might need to use a different print driver if the printed page has unexpected lines in gra

The product does not print or it prints slowlyThe product does not printIf the product does not print at all, try the following solutions.1. Make sure

The product prints slowlyIf the product prints, but it seems slow, try the following solutions.1. Make sure the computer meets the minimum specificati

Solve walk-up USB printing problemsNOTE: This section applies only to the HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400M401dw Printer mod

The file that you want to print is not listed in the USB Flash Drivemenu1. You might be trying to print a file type that the USB printing feature does

Solve direct connection problemsIf you have connected the product directly to a computer, check the cable.●Verify that the cable is connected to the c

Solve wired network problemsNOTE: This section applies to all models except the HP LaserJet Pro 400 M401a Printer and HPLaserJet Pro 400 M401d Printer

1 Product introduction●Product views●Print product reports●Printer sharing disclaimerENWW 1

The computer is unable to communicate with the product1. Test network communication by pinging the network.a. Open a command-line prompt on your compu

Solve wireless network problemsNOTE: This section applies to the HP LaserJet Pro 400 M401dw Printer model only.Wireless connectivity checklist●Verify

4. Make sure that your computer is working correctly. If necessary, restart the computer.5. Try manually configuring the product from the control pane

The wireless network is not functioning1. Make sure that the network cable is not connected.2. To verify if the network has lost communication, try co

Reduce interference on a wireless networkThe following tips can reduce interference in a wireless network:●Keep the wireless devices away from large m

Solve product software problems with WindowsA print driver for the product is not visible in the Printer folder1. Reinstall the product software.NOTE:

Windows 7a. Click Start.b. Click Devices and Printers.c. Right-click the product driver icon, and then select Printer properties.d. Click the Ports ta

Solve product software problems with Mac OS X●The print driver is not listed in the Print & Fax or Print & Scan list●The product name does not

A print job was not sent to the product that you wanted1. Open the print queue and restart the print job.2. Another product with the same or similar n

Remove software (Windows)Windows XP1. Click Start, and then click Programs.2. Click HP, and then click the product name.3. Click Uninstall, and then f

Product viewsProduct front view1 Output bin2Tray 13 Power button4Tray 25 Walk-up USB port (HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400

Remove software (Mac OS X)You must have administrator rights to remove the software.1. Disconnect the product from the computer.2. Open Applications.3

6 Supplies and accessories●Order parts, accessories, and supplies●HP policy on non-HP supplies●HP anticounterfeit Web siteENWW 129

Order parts, accessories, and suppliesHP original toner cartridge and paper www.hp.com/go/suresupplyOrder genuine HP parts or accessorieswww.hp.com/bu

IndexAaccessoriesordering 129, 130AirPrint 54amber light 4anticounterfeit supplies 130applicationsdownloading 60apps button 7Apps menu 60archival-qual

home button 5Home screen, control panel 7HP Device Toolbox, using 65HP Embedded Web Serverchanging network settings 61changing password 69changing pr

selecting custom sizes (Mac)49selecting custom sizes(Windows) 47paper typechecking settings 106paper typesselecting (Mac) 45selecting (Windows) 37pape

supplies status page 8printing 107TTCP/IPmanually configuring IPv4parameters 61toner cartridgechecking for damage 108checking status 107door release,

© 2012 Hewlett-Packard Development Company, L.P.www.hp.com

Product back view1 Hi-Speed USB 2.0 port2 Network port (all models except HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro 400 M401d Printer)3 Po

Control panel layoutLCD control panel1 Control-panel display: The display provides information about the product. Use the menus on the display to esta

9Setup button: This button provides quick access to the Setup menu.10 LED light: This light is not functional on this product.Touchscreen control pan

9 Left arrow button and light: moves the cursor to the leftNOTE: This button illuminates only when the current screen can use this feature.10 Home but

Touchscreen Home screenNOTE: The touchscreen control panel is available on the HP LaserJet Pro 400 M401dn Printer modeland the HP LaserJet Pro 400 M40

Print product reportsProduct reports reside within the product memory. These pages help diagnose and solve problems withthe product.NOTE: If the produ

Print product reports from a touchscreen control panel1.From the Home screen on the product control panel, touch the Setup button.2. Touch the Report

10 Chapter 1 Product introduction ENWW

2 Paper tray●Supported paper sizes●Supported paper types●Load the input traysENWW 11

Supported paper sizesThis product supports a number of paper sizes, and it adapts to various media.NOTE: To obtain best results, select the correct pa

Table 2-1 Supported paper and print media sizes (continued)Size and dimensions Tray 1 Tray 2 Optional 500-sheet Tray 3Duplexer (duplexmodels only)Env

Supported paper typesFor a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/ljm401series.Paper type (cont

Load the input traysLoad Tray 11. Open Tray 1, and pull the tray extension awayfrom the product. 2. For long paper, flip out the extension to helphold

3. Place the paper stack into Tray 1, and slidethe paper guides so that they are against thesheets. 4. Feed the paper stack into the tray as far as it

2. Slide open the paper length and width guidesby pushing outward on the blue tabs. 3. To load Legal-size paper, extend the tray bypressing the releas

HP LaserJet Pro 400 M401 Printer SeriesUser Guide

5. Push down on the paper to make sure that thepaper stack is below the paper limit tabs onthe right side and rear of the tray. 6. Slide the tray into

2. Slide open the paper length and width guidesby pushing outward on the blue tabs. 3. To load Legal-size paper, extend the tray bypressing the releas

5. Push down on the paper to make sure that thepaper stack is below the paper limit tabs at therear of the tray. 6. Slide the tray into the product.

3Print●Supported printer drivers (Windows)●Change print-job settings (Windows)●Change print-job settings (Mac OS X)●Print tasks for Windows●Print task

Supported printer drivers (Windows)Printer drivers provide access to the product features and allow the computer to communicate with theproduct (using

●Developed to align with the Windows Graphic Device Interface (GDI) for the best speed inWindows environments●Might not be fully compatible with third

Change print-job settings (Windows)Priority for changing print-job settingsChanges to print settings are prioritized depending on where the changes ar

Change the product configuration settings1. Windows XP, Windows Server 2003, and Windows Server 2008 (using thedefault Start menu view): Click Start,

Change print-job settings (Mac OS X)Priority for changing print-job settingsChanges to print settings are prioritized depending on where the changes a

3. Click the Options & Supplies button.4. Click the Driver tab.5. Configure the installed options.ENWWChange print-job settings (Mac OS X)27

Copyright and License© 2012 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission

Print tasks for WindowsUse a printing shortcut (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click th

Create a printing shortcut (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Prefe

5. Select the print options for the new shortcut.NOTE: You can select the print options onthis tab or on any other tab in the printerdriver. After sel

Automatically print on both sides with WindowsNOTE: This section applies to the HP LaserJet Pro 400 M401d Printer, HP LaserJet Pro 400 M401dnPrinter,

3. Click the Finishing tab. 4. Select the Print on both sides check box.Click the OK button to print the job. Manually print on both sides with Windo

2. Select the product, and then click theProperties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides (manually)ch

5. Retrieve the printed stack from the output binand, maintaining the same orientation, place itin Tray 1 with the printed side down and thetop of the

3. Click the Finishing tab. 4. Select the number of pages per sheet from thePages per sheet drop-down list. 5. Select the correct Print page borders,

Select the page orientation (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Pref

Select the paper type (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Preference

Table of contents1 Product introduction ... 1Pr

5. Select the category of paper types that bestdescribes your paper. 6. Select the option for the type of paper you areusing, and click the OK button.

2. Select the product, and then click theProperties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print pages on different pape

Scale a document to fit page size (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties o

Create a booklet (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Preferences but

4. Click the Print on both sides or Print onboth sides (manually) check box. 5. In the Booklet layout drop-down list, selecta binding option. The Page

Print tasks for Mac OS XUse a printing preset (Mac OS X)1. On the File menu, click the Print option.2. In the Printer menu, select this product.3. In

Manually print on both sides (Mac OS X)NOTE: This section primarily applies to the HP LaserJet Pro 400 M401a Printer and HP LaserJet Pro400 M401n Prin

Print multiple pages on one sheet of paper (Mac OS X)1. On the File menu, click the Print option.2. In the Printer menu, select this product.3. Open t

4. Select a type from the Media-type drop-down list.5. Click the Print button.Print a cover page (Mac OS X)1. On the File menu, click the Print option

Additional print tasks (Windows)Cancel a print job (Windows)1. If the print job is currently printing, cancel it by pressing the Cancel button on th

Change the settings for all print jobs until the software program is closed ... 26Change the default settings for all print jobs .

5. Type a name for the custom size and specify the dimensions.●The width is the short edge of the paper.●The length is the long edge of the paper.NOTE

Additional print tasks (Mac OS X)Cancel a print job (Mac OS X)1. If the print job is currently printing, cancel it by pressing the Cancel button on

4. Click the Watermark check box.5. Beneath the check box, use the drop-down lists to set the various watermark elements.6. Click the Print button.50

Create archival-quality printsArchive print produces output that is less susceptible to toner smearing and dusting. Use archive print tocreate documen

Use HP ePrintUse HP ePrint to print documents by sending them as an email attachment to the product's emailaddress from any email enabled device.

Set up HP ePrint (touchscreen control panel)1. To use HP ePrint, you must first enable HP Web Services.a. From the Home screen on the product control

Use AirPrintDirect printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly tothe product from an iPad (iOS 4

Walk-up USB printingThe HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer models featureprinting from a USB flash drive, so th

56 Chapter 3 Print ENWW

4 Manage and maintain●Use the HP Reconfiguration Utility to change the product connection●Set up HP Wireless Direct Printing●Use HP Web Services appli

Use AirPrint ... 54Walk-up USB

Use the HP Reconfiguration Utility to change theproduct connectionIf you are already using the product and you wish to change the way it is connected,

Set up HP Wireless Direct PrintingNOTE: This feature is available with wireless models only.The HP Wireless Direct Printing feature lets you print fro

Use HP Web Services applicationsSeveral innovative applications are available for this product that you can download directly from theInternet. For mo

Configure IP network settingsView or change network settingsUse the HP Device Toolbox to view or change IP configuration settings.1. Print a configura

5. Use the numeric keypad to enter the subnet mask, and touch the OK button. Touch the Yes buttonto confirm.6. Use the numeric keypad to enter the def

Link speed and duplex settingsNOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.The link speed and comm

Setting Description10T Full 10 Mbps, full-duplex operation10T Half 10 megabytes per second (Mbps), half-duplex operation100TX Full 100 Mbps, full-dupl

HP Device Toolbox (Windows)Use the HP Device Toolbox for Windows to view or change product settings from your computer. Thistool opens the HP Embedded

Tab or section DescriptionPrint tabProvides the ability to changedefault print settings from yourcomputer.●Printing: Change the default product print

HP Utility for Mac OS XUse the HP Utility for Mac OS X to view or change product settings from your computer. This tool opensthe HP Embedded Web Serve

Change the toner cartridge ... 77Memory ...

HP Web JetadminHP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety ofnetworked HP devices, including pr

Product security featuresThe product supports security standards and recommended protocols that help you keep the productsecure, protect critical info

4. Type the new password in the New Password box and in the Verify password box.5. At the bottom of the window, click the Apply button to save the pas

Economy settingsPrint with EconoModeThis product has an EconoMode option for printing drafts of documents. Using EconoMode can use lesstoner and decre

Set the sleep delay (touchscreen control panel)1.From the Home screen on the product control panel, touch the Setup button.2. Open the following menu

Set the Auto Power Down delay (touchscreen control panel)1.From the Home screen on the product control panel, touch the Setup button.2. Open the foll

Print when a toner cartridge is at estimated end oflifeBlack Low: The product indicates when a toner cartridge level is low. Actual toner cartridge li

Enable or disable the At Very Low settings (touchscreen controlpanel)You can enable or disable the default settings at any time, and you do not have t

Store and recycle suppliesRecycle suppliesTo recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridgearriv

Replacement instructionsChange the toner cartridgeWhen a toner cartridge approaches the end of useful life, you are prompted to order a replacement.Yo

Install black cartridge ... 92Invalid driver Press [OK] ...

3. Grasp both sides of the toner cartridge anddistribute the toner by gently rocking thecartridge.CAUTION: Do not touch the shutter or thesurface of t

MemoryThis product includes a memory panel that will accept the following third-party font and barcodememory modules. Hewlett-Packard does not sell th

Update the firmwareHP offers periodic upgrades to the product firmware. You can load the firmware updates manually, oryou can set the product to autom

Set the product to automatically update the firmware (touchscreencontrol panel)NOTE: This section applies to the HP LaserJet Pro 400 M401d Printer mod

82 Chapter 4 Manage and maintain ENWW

5 Solve problems●Solve problems checklist●Restore the factory-set defaults●Control panel help system●Interpret control panel messages●Paper feeds inco

Solve problems checklistFollow these steps when trying to solve a problem with the product.●Step 1: Make sure that the product is set up correctly●Ste

Step 3: Check the control panel for error messagesThe product control panel should indicate ready status. If an error message appears, resolve the err

Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. Itwill no

Control panel help systemThe HP LaserJet Pro 400 M401dn Printer and HP LaserJet Pro 400 M401dw Printer models have built-inHelp systems that explain h