HP 17-j121er Technical Information

HP ENVY 17Maintenance and Service Guide

Category Description Support for BD playback with switchable graphics, HD decode, Eyefinity, and DX11 on computermodels equipped with a 3D display as

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7 Backup and recoveryYour computer includes tools provided by the operating system and HP to help you safeguard yourinformation and restore it if ever

Creating restore mediaHP recommends that you create either a set of recovery discs or a recovery flash drive to be sure thatyou can restore your compu

Performing a system restoreHP Recovery Manager software allows you to repair or restore the computer to its original factory state.HP Recovery Manager

Restoring using the restore media1. If possible, back up all personal files.2. Insert the first recovery disc into the optical drive on your computer

Backing up and recovering your informationIt is very important to back up your files and keep any new software in a safe place. As you add newsoftware

Using Windows Backup and RestoreGuidelines:●Be sure that the computer is connected to AC power before you start the backup process.●Allow enough time

Create a system restore point1.Select Start > Control Panel > System and Security > System.2. In the left pane, click System protection.3. Cl

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8 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or from

Category Description Supports a 6.35-cm (2.5-in) 300-GB or 160-GB solid-state drive (SSD) in 7.0-mm (.28-in) thickness Supports the following hard dr

Country/region Accredited agency Applicable note numberDenmark DEMKO 1Finland FIMKO 1France UTE 1Germany VDE 1India ISI 1Israel SII 1Italy IMQ 1Japan

Country/region Accredited agency Applicable note numberThe United States UL 21. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conducto

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9 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not disposeof the battery in general household w

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IndexSymbols/Numerics3D glasses protective cover, sparepart number 26, 273D glasses, spare part number26, 27AAC adapter light 15AC adapter, spare part

front speakersremoval 65spare part number 21, 29, 65Ggraphics, product description 1grounding guidelines 34guidelinesequipment 37grounding 34packaging

removal 77spare part numbers 21, 27,29, 30, 77product descriptionaudio 4chipset 1display panel 2Ethernet 4external media cards 4graphics 1hard drives

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Category DescriptionAudio and video 2 omnidirectional, digital, dual-array microphones with appropriate beam-forming, echo-cancellation, noise-suppres

Category DescriptionPorts●3-pin AC power●Audio-in (mono microphone)●Audio-out (stereo headphone, 2)●Audio-out (stereo headphone, Beats-branded in red)

Category DescriptionOperating system Preinstalled:●Windows 7 Home Premium (64-bit)●Windows 7 Professional (64-bit)●Windows 7 Ultimate (64-bit)Servicea

2 External component identificationDisplayItem Component Description(1) WLAN antennas (2)* Send and receive networking signals using up to 2integrated

Item Component Description(4) Webcam light Turns on when the webcam is active.(5) HP TrueVision HD Webcam Records video and captures still photographs

Buttons and speakersItem Component Description(1) Power button●When the computer is off, press the button to turn onthe computer.●When the computer is

KeysItem Component Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes the following fun

LightsItem Component Description(1) Imagepad light●Amber: The Imagepad is off.●Off: The Imagepad is on.(2) Caps lock light●White: Caps lock is on.●Off

© Copyright 2012 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

ImagepadItem Component Description(1) Imagepad light●Amber: The Imagepad is off.●Off: The Imagepad is on.(2) Imagepad on/off button Quickly double-tap

Left sideItem Component Description(1) Optical drive Reads and writes to an optical disc.CAUTION: To reduce the risk of damaging thecomputer, do not i

Right sideItem Component Description(1) Digital Media Slot Supports the following digital card formats:●MultiMediaCard●Secure Digital (SD) Memory Card

Item Component Description(10) AC adapter light●White: The computer is connected to externalpower, and the battery is fully charged.●Amber: The comput

BottomItem Component Description(1) Battery/hard drive cover Provides access to the following components:●battery●primary hard drive●secondary hard dr

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Service tagWhen ordering parts or requesting information, provide the computer serial number and modeldescription provided on the service tag.Item Des

Computer major componentsENWWComputer major components19

Item Component Spare part number(1) Display assembly (includes display panel cable, webcamera/microphone module and cable, and 2 wirelessantenna cable

Item Component Spare part number For use only on computer models with USB 2.0 capability 665910-001(5) Power button board (includes cable) 665921-001

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your

Item Component Spare part number Intel Quad Core i7-2640M 2.80-GHz processor (SC turbo up to 3.10-GHz), 4.0-MBL3 cache, 1333-MHz FSB, 35 W)666173-001

Item Component Spare part number(23) Memory modules (2): PC3, 12800, 1666-MHz 8 GB 670034-001 4 GB 641369-001 2 GB 652972-001 PC3, 10600, 1333-MHz 8

Accessory Cover KitItem Component Spare part number Accessory Cover Kit includes: 665924-001(1) Battery/hard drive cover (includes 3 rubber feet)(2)

Mass storage devicesItem Component Spare part number(1) Hard drive (does not include hard drive bracket, cables, or screws): 1-TB, 5400-rpm, 12.7-mm 6

Item Component Spare part number(4) mSATA drive: 128-GB mSATA drive 665931-001 80-GB mSATA drive 665932-001(5) Solid-state drive (does not include b

Sequential part number listingSpare part number Description490371-001 Power cord for use in North America (3-pin, black, 1.83-m)490371-021 Power cord

Spare part number Description665908-001 Fan/heat sink assembly for use on computer models equipped with USB 2.0 capability (includesreplacement therma

Spare part number Description665917-A41 Keyboard in natural silver finish for use in Belgium (includes keyboard cable andkeyboard light cable)665917-B

Spare part number Description666175-001 Intel Quad Core i7-2860QM 2.50-GHz processor (SC turbo up to 3.60-GHz), 8.0-MB L3 cache,1600-MHz FSB, 45 W (in

Spare part number Description689999-001 System board equipped with the Intel HM76 chipset and 7850M graphics subsystem for use onlyon computer models

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4 Removal and replacementproceduresPreliminary replacement requirementsTools requiredYou will need the following tools to complete the removal and rep

Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage tothe computer, damage to a drive, or loss of i

CAUTION: To prevent damage to the computer when you are removing or installing internalcomponents, observe these precautions:Keep components in their

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

Component replacement proceduresThis chapter provides removal and replacement procedures.There are as many as 96 screws that must be removed, replaced

Item Component Description(4) Warranty period This number describes the duration of the warrantyperiod for the computer.(5) Model description This is

4.Remove the service access cover (3). The service access cover is included in the Accessory CoverKit, spare part number 665924-001.5.Release the shie

9.Remove battery (5).Reverse this procedure to install the battery.SubwooferDescription Spare part numberSubwoofer (includes cable and rubber isolator

Table of contents1 Product description ... 12

3.Remove the subwoofer (4).Reverse this procedure to install the subwoofer.Optical driveNOTE: The optical drive spare part kit includes the left and r

Remove the optical drive:1. Release the zero insertion force (ZIF) connector (1) to which the optical drive connector cable isconnected, and then disc

Memory moduleDescription Spare part numberPC3, 12800, 1666-MHz8 MB 670034-0014 GB 641369-0012 GB 652972-001PC3, 10600, 1333-MHz8 GB 634091-0014 GB 621

2.Remove the memory module (2) by pulling it away from the slot at an angle.Reverse this procedure to install a memory module.ENWWComponent replacemen

RTC batteryDescription Spare part numberRTC battery (includes cable) 651948-001Before removing the RTC battery, follow these steps:1. Shut down the co

mSATA driveDescription Spare part number128-GB mSATA drive 665931-00180-GB mSATA drive 665932-001Before removing the mSATA drive, follow these steps:1

2.Remove the mSATA drive by pulling it away from the slot at an angle.Reverse this procedure to install the mSATA drive.WLAN moduleDescription Spare p

Remove the WLAN module:1. Disconnect the WLAN antenna cables from the terminals on the WLAN module.NOTE: The 1/black WLAN antenna cable is connected t

3.Remove the WLAN module by pulling the module away from the slot at an angle.NOTE: If a WLAN antenna cable is not connected to a terminal on the WLAN

Hard driveNOTE: The hard drive spare part kit does not include the hard drive bracket, cables, or screws.These components are included in the Hard Dri

Component replacement procedures ... 38Service tag ...

4.Use the tab (4) on the hard drive bracket to remove the hard drive from the hard drive bay.52 Chapter 4 Removal and replacement procedures ENWW

5.If it is necessary to replace the hard drive cable (1), screws (2), or bracket (3), remove andreplace the components. The bracket, cable, and screws

Wireless audio moduleDescription Spare part numberWireless audio module 668115-001Before removing the wireless audio module, follow these steps:1. Shu

2.Remove the Phillips PM2.0×2.8 screw that secures the wireless audio module to the system board.(The wireless audio module tilts up.)3. Remove the wi

Top coverNOTE: The top cover spare part kit includes the TouchPad and TouchPad cable.Description Spare part numberFor use only on computer models with

2.Release the ZIF connector to which the TouchPad cable (2) is attached, and then disconnectthe cable from the system board.3. Remove the eightteen Ph

4.Remove the three Phillips PM2.0×3.6 screws (1) and the eleven Phillips PM2.5×3.2 broad headscrews (2) that secure the top cover to the computer.5.Tu

Reverse this procedure to install the top cover.KeyboardNOTE: The keyboard spare part kit includes a keyboard cable and a keyboard light cable.For use

4.Remove the keyboard bracket (4). The keyboard bracket is available using the following sparepart numbers:●689994-001 — For use only on computer mode

8.Remove the keyboard (5).Reverse this procedure to install the keyboard.Audio/USB boardNOTE: The audio/USB board spare part kit includes the audio/US

Hard drive specifications ... 917 Backup and rec

Remove the audio/USB board:1. Disconnect the following the following cables from the audio/USB board:(1) Audio/USB ZIF cable (included in the audio/US

4.If it is necessary to replace the audio/USB board cable:a. Disconnect the audio/USB board cable (1) from the audio/USB board and system board.b. Rel

Card Reader boardDescription Spare part numberFor use only on computer models with USB 3.0 capability 689995-001For use only on computer models with U

4.Remove the Card Reader board (4).Reverse this procedure to install the Card Reader board and cables.Front speakersDescription Spare part numberFront

Remove the Card Reader board:1. Remove the two Phillips PM2.5×6.4 shoulder screws (1) that secure the front speakers to thebase enclosure.2. Remove th

TouchPad LED boardDescription Spare part numberTouchPad LED board (includes cable) 665922-001Before removing the TouchPad LED board, follow these step

Power button boardDescription Spare part numberPower button board (includes cable) 665921-001Before removing the power button board, follow these step

Top speakerDescription Spare part numberTop speaker (includes cable) 665927-001Before removing the top speaker, follow these steps:1. Shut down the co

System boardNOTE: The system board spare part kit includes includes 1 GB of discrete graphics subsystemmemory and replacement thermal material. Replac

●Power connector cable (see Power connector cable on page 73)●Fan/heat sink assembly (see Fan/heat sink assembly on page 74)●Processor (see Processor

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3.Remove the two Phillips PM2.5×4.5 screws (2) that secure the system board to thebase enclosure.4. Lift the front edge of the system board (1) until

Power connector cableDescription Spare part numberPower connector cable 665907-001Before removing the power connector cable, follow these steps:1. Shu

Fan/heat sink assemblyNOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Replacementthermal material is also avail

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sinkassembly and the system board components each time the fan

Reverse this procedure to install the fan/heat sink assembly.76 Chapter 4 Removal and replacement procedures ENWW

ProcessorNOTE: The processor spare part kit includes replacement thermal material. Replacement thermalmaterial is also available in the Thermal Materi

d.System board (see System board on page 70)e. Fan/heat sink assembly (see Fan/heat sink assembly on page 74)Remove the processor:1. Turn the processo

Display assemblyNOTE: The display assembly spare part kit includes the display panel cable, webcamera/microphone module and cable, and 2 wireless ante

4.Release the WLAN module antenna cables (2) from the clips and routing channel built into thebase enclosure.5. Turn the computer display side up, wit

9.Release the wireless audio module antenna cables (4) from the opening built into thebase enclosure.10. Remove the four Phillips PM2.5×4.5 screws (1)

1 Product descriptionCategory DescriptionProduct Name HP ENVY 17Processors Intel® Quad Core® i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz), 1

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5 Setup Utility (BIOS) and SystemDiagnosticsUsing Setup UtilitySetup Utility, or Basic Input/Output System (BIOS), controls communication between all

Navigating and selecting in Setup UtilityTo navigate and select in Setup Utility, follow these steps:1. Turn on or restart the computer, and then pres

Restoring factory settings in Setup UtilityNOTE: Restoring defaults will not change the hard drive mode.To return all settings in Setup Utility to the

Determining the BIOS versionTo determine whether available BIOS updates contain later BIOS versions than those currently installedon the computer, you

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after thedownload is complete. If no instructions are disp

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6 SpecificationsComputer specifications Metric U.S.DimensionsWidth 41.60 cm 16.38 inDepth 27.10 cm 10.67 inHeight 3.26 cm 1.28 inWeight 3.40 kg 7.5 lb

17.3-in, LED, WVA AntiGlare display specifications Metric U.S.DimensionsHeight 24.83 cm 9.78 inWidth 38.77 cm 15.26 inDiagonal 43.96 cm 17.31 inNumber

Hard drive specifications *1-TB **750-GB **500-GB **320-GBDimensionsHeight 12.7 mm 9.5 mm 9.5 mm 9.5 mmLength 100.2 mm 100.2 mm 100.4 mm 100.4 mmWidth