HP 15-n265st Technical Information

HP Pavilion 15 Notebook PCHP Pavilion TouchSmart 15 Notebook PCMaintenance and Service Guide

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7. Remove the heat sink assembly (2).Thoroughly clean the thermal connections (1) on the system board and the heat sink (2) beforereplacing a heat sin

Power connector cableDescription Spare part numberPower connector cable (includes bracket) 732067-001Before removing the power connector cable, follow

2. Release the power connector from the clip built into the system board.Reverse this procedure to install the power connector cable.92 Chapter 6 Re

SpeakersDescription Spare part numberSpeakers (include, speaker cable, and 4 rubber isolators) 732084-001Before removing the speakers, follow these st

▲Remove the speakers by lifting up on the clip on the right side speaker and lifting the speakers.Carefully and gently lift the speaker wire connectin

Description Spare part numberIn regal purple finish 737173-001In mineral black finish 737174-001In Goji berry finish 737175-001In hazel berry finish 7

d. Memory module (see Memory module on page 45).e. Keyboard (see Keyboard on page 55).f. Top cover (see Top cover on page 61).g. Hard drive (see Hard

c. Remove the display bezel (6). The display bezel is available using spare part number725617-001.CAUTION: Be sure the work surface is clear of all to

d. Disconnect the display panel cable (2) from the display panel and remove the panel (3).5. If it is necessary to replace the webcamera/microphone mo

c. Remove the hinges and brackets (3) from the display enclosure.7. If it is necessary to replace the display panel cable:a. Release the display panel

1 Product descriptionCategory DescriptionProduct Name HP Pavilion 15 Notebook PCHP Pavilion TouchSmart 15 Notebook PCProcessors Processors are attache

c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cablesand transceivers are available in the Antenna Kit, spare part n

7 Windows 8 – Using Setup Utility(BIOS) and System DiagnosticsSetup Utility, or Basic Input/Output System (BIOS), controls communication between all t

Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downloadand install a BIOS update only

Using System DiagnosticsSystem Diagnostics allows you to run diagnostic tests to determine if the computer hardware isfunctioning properly.To start Sy

8 Ubuntu Linux – Using Setup Utility(BIOS) and System DiagnosticsSetup Utility, or Basic Input/Output System (BIOS), controls communication between al

Displaying system information1. Start Setup Utility.2. Select the Main menu. System information such as the system time and date, and identificationin

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after thedownload is complete.NOTE: After a message on the

9 SpecificationsComputer specifications Metric U.S.DimensionsWidth 38.56 cm 15.18 inDepth 25.8 cm 10.15 inHeight (front to back) 2.47 cm .97 inWeight

Metric U.S.Width 31.2 cm 12.28 inDiagonal 35.7 cm 14.06 inNumber of colors Up to 16.8 millionContrast ratio 200:1 (typical)Brightness 200 nits (typic

Category DescriptionGraphics Internal graphics:Intel graphics:Intel HD Graphics 4400 (Intel Haswell)Intel HD Graphics 4000 (Intel Ivy Bridge), (on com

1 TB* 750 GB* 640 GB* 500 GB* 320 GB**Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications ma

10 Windows 8 – Backing up, restoring,and recoveringYour computer includes tools provided by HP and the operating system to help you safeguard yourinfo

libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive andthey can no longer be restored from the Recycle

Restore and recoveryThere are several options for recovering your system. Choose the method that best matches yoursituation and level of expertise:●If

Using Windows Refresh for quick and easy recoveryWhen your computer is not working properly and you need to regain system stability, the WindowsRefres

3. Click Change PC settings in the bottom-right corner of the screen, and then select Generalfrom the PC settings screen.4. Under Remove everything an

To start HP Recovery Manager from the HP Recovery partition:1. Press f11 while the computer boots.– or –Press and hold f11 as you press the power butt

Follow these steps to remove the HP Recovery partition:1. From the Start screen, type recovery, and then select HP Recovery Manager.2. Select Remove R

11 Ubuntu Linux Backing up,restoring, and recoveringRecovery after a system failure is as good as your most recent backup. As you add new software and

on the drivers and software installed on your computer, you may need slightly more than 8 GB ofspace. HP recommends that you use a 16 GB device or abo

Category DescriptionMemory Two SODIMM customer-accessible/upgradable memory module slotsDDR3L-1600-MHz dual channel supportDDR3L-1600-MHz single chann

NOTE: Before you back up your information, be sure you have designated a location to save thebackup files.1. Click the System menu icon at the far rig

12 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 volts AC, or fro

Country/region Accredited agency Applicable note numberThe People's Republic of China COC 5South Korea EK 4Sweden SEMKO 1Switzerland SEV 1Taiwan

13 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not disposeof the battery in general household

IndexAAC adapter 8spare part numbers 29AC adapter, spare part numbers26action keysidentifying 13Advanced System Diagnosticsusing for Ubuntu Linux comp

Eesc key, identifying 13Ethernet, product description 3Ffactory settings, restoring forUbuntu Linux computer models105fanremoval 85spare part numbers

original system recoveryfor Windows 8 computermodels 115PPlastics Kit, spare part number 45pointing device, productdescription 4portscharging (powered

slotsmemory card 8security cable 8speakersidentifying 12removal 93spare part number 24, 32, 93specificationscomputer 108display 108hard drive 109Super

Category DescriptionWireless Integrated wireless local area network (WLAN) options by way of wireless moduleOne half-size mini card slot.Two WLAN ante

Category Description Supports the following batteries (battery is user-removable)●4 Cell battery - 41 Whr (2.8 AH)Security Security cable lockIntel I

2 External component identificationFinding your hardware and software informationLocating hardwareTo find out what hardware is installed on your compu

Right sideComponent Description(1)Power light●On: The computer is on.●Blinking: The computer is in the Sleep state, a power-saving state. The computer

Left sideComponent Description(1) Power connector Connects an AC adapter.(2)AC adapter light●White: The AC adapter is connected and the battery isch

DisplayComponent Description(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wirelesslocal area networks (WLANs).(2) Inter

© Copyright 2013 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice

TopTouchPadComponent Description(1) TouchPad zone Moves the on-screen pointer and selects or activates items onthe screen.NOTE: The TouchPad also su

LightsComponent Description(1)Power light●On: The computer is on.●Blinking: The computer is in the Sleep state, a power-saving state. The computer shu

Buttons and speakersComponent Description(1)Power button●When the computer is off, press the button to turn onthe computer.●When the computer is on, p

KeysComponent Description(1) esc key Reveals system information when pressed in combinationwith the fn key.(2) fn key Executes frequently used sys

BottomComponent Description(1)Battery lock latch Unlocks the battery.(2) Battery bay Holds the battery.(3)Battery release latch Releases the batter

Component Description(4) Vents (6) Enable airflow to cool internal components.NOTE: The computer fan starts up automatically tocool internal compone

Component (4) Warranty period(5) Model number (select models only)Component (1) Serial number(2) Product number(3) Warranty period(4) Model number (

3 Illustrated parts catalogComputer major componentsNOTE: Details about your computer, including model, serial number, product key, and length ofwarra

Item Component Spare part number Textured island style black finish for use in the United States 719853-001 Textured island style black finish for u

Item Component Spare part number Painted island style white finish for use in Portugal 720597-131 Painted island style white finish for use in Turke

Important Notice about Customer Self-Repair PartsCAUTION: Your computer includes Customer Self-Repair parts and parts that should only beaccessed by a

Item Component Spare part number(4) Power button board (includes cable) 732076-001(5) TouchPad button board (includes cable) 732078-001(6) Power conne

Item Component Spare part number Intel Celeron 1007U DC HM76 1.5-GHz (2 MB L3 Cache, 1600MHz DDR3, 17 W)for use with Windows Standard.737981-501 Int

Item Component Spare part number Intel Core i3-3217U DC 8670M 1.8 GHz HM76 (1 GB L3 Cache, 1600MHz DDR3,17 W) for use with Windows Standard737984-501

Item Component Spare part number AMD E1-2500 1.4 GHz (1 MB, L2, 1600MHz DDR3L, Dual 15 W) for use withFreeDOS and Ubuntu737141-001 AMD E1-2500 1.4 G

Item Component Spare part number For use only on computer models equipped with a graphics subsystem with Inteldiscrete memory732070-001 For use only

Display assembly subcomponentsItem Component Spare part number(1) Display bezel (includes 2 rubber screws) 725617-001(2) 15.6-in, BrightView, HD, LED,

Item Component Spare part number(5) Antenna Kit (includes left and right wireless antenna cables and transceivers and 2rubber screws)732063-001(6) Dis

Component Spare part numberFor use in South Korea 490371-AD1For use in Thailand 490371-201For use in the United Kingdom and Singapore 490371-031For us

Mass storage devicesItem Component Spare part number(1) Hard drive (does not include the hard drive rubber bracket, hard drive connector cable, or scr

Spare part number Description490371-291 Power cord for use in Japan (3-pin, black, 1.83-m)490371-AA1 Power cord for use in the People's Republic

iv Important Notice about Customer Self-Repair Parts

Spare part number Description719853-051 Keyboard in black finish for use in France (includes keyboard cable)719853-061 Keyboard in black finish for us

Spare part number Description720597-151 Keyboard in painted island style pearl white finish for use in Greece (includes keyboard cable)720597-171 Keyb

Spare part number Description732066-001 Display panel cable (includes (includes webcam/microphone module cable and 2 rubberscrew covers)732067-001 Pow

Spare part number Description732089-501 System board Intel Core i3-4005U 8670M 1 GB (1.7 GHz DC BGA 15W) for use with WindowsStandard. 732089-601 Syst

Spare part number Description734826-601 System board AMD A4-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use withWindows Professional.734827-0

Spare part number Description737169-001 Display enclosure in raspberry finish 737170-001 Touchscreen display 15.6 BV HD PRW in pearl white finish73717

Spare part number Description737983-001 System board Intel Pentium 2117U DC 8670M 1 GB HM76 (1.8 GHz, L3 Cache, 1600MHzDDR3, 17W) for use with FreeDOS

4 Removal and replacementprocedures preliminaryrequirementsTools requiredYou will need the following tools to complete the removal and replacement pro

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locationsduring the reassembly process. Impr

Grounding guidelinesElectrostatic discharge damageElectronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do notplace the device directly on your

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

5 Removal and replacementprocedures for Customer Self-Repair partsNOTE: The Customer Self-Repair program is not available in all locations. Installing

BatteryDescription Spare part number4 cell, 41-Wh, 2.8-Ah, Li-ion battery 728460-001Before disassembling the computer, follow these steps:1. Turn off

2. Reset the battery lock (1) to the locked position.44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Service doorDescription Spare part numberService door is available with the plastics kit. 732079-0011. Using a small Phillips screwdriver, loosen the

4. Remove the battery (see Battery on page 43).5. Remove the service door (see Service door on page 45).Remove the memory module:NOTE: Note the locati

WLAN moduleDescription Spare part numberAtheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001Ralink RT3290LE 802.11b/g/n 1

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: If the WLAN antennas are not connected to the terminals on th

Before removing the optical drive, follow these steps:1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnt

vi Safety warning notice

If it is necessary to replace the optical drive bracket and bezel, position the optical drive with the rearpanel toward you.1. Remove the two Phillips

6 Removal and replacementprocedures for Authorized ServiceProvider partsCAUTION: Components described in this chapter should only be accessed by an au

Display panelNOTE: These procedures are for replacing the display panel for HP Pavilion Notebook. Forprocedures to replace the HP Pavilion Notebook di

b. Remove the display bezel (6). c. Remove the four Phillips M2.0×2.5 screws (1) and carefully move the display panel (2) tothe keyboard.Component rep

d. Release the tab (1) and disconnect the connector (2). Lift the panel (3) to remove it.Reverse this procedure to replace the panel.54 Chapter 6 Re

KeyboardNOTE: The keyboard spare part kit includes a keyboard cable.Description Spare part numberTextured island style black finish for use in the Uni

Description Spare part numberPainted island style white finish for use in the United Kingdom 720597-031Painted island style white finish for use in Gr

Remove the keyboard:1. Remove the Phillips M2.5×6.5 screw that secures the keyboard to the computer.2. Rest the computer on its left side.3. Open the

4. Insert a thin tool or a keyboard push tool into the keyboard screw hole, and then press onthe back of the keyboard until the keyboard disengages fr

6. Gently slide your finger along the top edge of the keyboard to release the keyboard clips (1). Liftthe rear edge of the keyboard (2), and then swin

Table of contents1 Product description ... 12

Reverse this procedure to install the keyboard.60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Top coverNOTE: The top cover spare part kit includes the TouchPad buttons, TouchPad board and TouchPadcable.Description Spare part numberIn pearl whit

Remove the top cover:1. Remove the seven Phillips M2.5×3.0 screws that secure the top cover to the base enclosure.2. Disconnect the power button cable

3. Close the display and turn the computer upside down.4. Remove the eleven Phillips M2.5×6.5 screws from the bottom of the computer.5. Remove the add

7. Gently press on the right upper corner (1) where the display hinge and top cover meet. Liftaround the edges of the top cover (2). Lift to remove th

Hard driveNOTE: The hard drive spare part kit includes the hard drive rubber bracket and screws. Thesecomponents are included in the Hard Drive Hardwa

Remove the hard drive:1. Disconnect the USB/audio cable (1) by flipping open the ZIF connector and lifting the cable.Remove the USB/audio cable Philli

2. Lift the front of the hard drive (1) and slide the hard drive (2) forward.Component replacement procedures67

3. Release the hard drive connector cable from the clips.NOTE: You will disconnect the hard drive connector cable from the system board when youremove

Reverse this procedure to reassemble and install the hard drive.Power button boardDescription Spare part numberPower button board (includes cable) 732

5 Removal and replacement procedures for Customer Self-Repair parts ... 42Component replacement procedures ...

3. Remove the power button board (2) with cable (the cable was disconnected from the top coverwhen removing the top cover).Reverse this procedure to i

TouchPad button boardDescription Spare part numberTouchPad button board (includes cable) 732078-001Before removing the TouchPad button board, follow t

6. Remove the TouchPad button board (5).Reverse this procedure to install the TouchPad button board.72 Chapter 6 Removal and replacement procedures

Optical drive connector cableNOTE: The optical drive connector cable is included with the Optical Drive, spare part number732075-001.Before removing t

3. Remove the optical drive connector cable.Reverse this procedure to install the optical drive connector cable.74 Chapter 6 Removal and replacement

System boardNOTE: The system board spare part kit includes replacement thermal material.Description Spare part numberFor computer models equipped with

Description Spare part numberIntel Core i7-4500U (1.8 GHz DC BGA 15W) for use with FreeDOS and Ubuntu. 737986-001Intel Core i7-4500U (1.8 GHz DC BGA 1

Description Spare part numberAMD A4-5000 (1.5 GHz, 2 MB L2, 1600MHz DDR3L, Quad 15W) for use with WindowsProfessional.734826-601AMD A6-5000 (1.5 GHz,

Description Spare part numberAMD A6-5200 8670M (2.0 GHz, 1 GB L2, 1600MHz DDR3L, Quad 25W) for use withWindows Standard.734821-501AMD A6-5200 8670M (2

●Fan (see Heat sink assembly on page 87)●Heat sink assembly (see Heat sink assembly on page 87)Remove the system board:1. Disconnect the following cab

Updating the BIOS ... 106Determining the B

2. Remove the two Phillips M2.5×6.5 and M2.0×5.0 screws (1). Remove the bracket (2) thatsecures the power connector bracket to the base enclosure.3. R

5. Carefully remove from the power connector (3). Remove the system board by sliding it up and tothe right at an angle and pull the system board (4) c

b. Disconnect the hard drive connector cable from the system board. The hard drive cable ispart of the Hard Drive Hardware Kit, part number 732071-001

RTC batteryDescription Spare part numberRTC battery 697917-001Before removing the RTC battery, follow these steps:1. Turn off the computer. If you are

2. Remove the RTC battery (2).Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+”sign faces up.84 Ch

Fan Description Spare part numberFan 732068-001NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of

4. Remove the fan (3) from the system board.Reverse this procedure to install the fan.86 Chapter 6 Removal and replacement procedures for Authorized

Heat sink assemblyDescription Spare part numberHeat sink assembly for use only on computer models equipped with a graphics subsystem withdiscrete memo

Remove the heat sink assembly:1. Turn the system board upside down, with the front toward you.NOTE: Steps 3 through 5 apply to computer models equippe

5. Thoroughly clean the thermal connections (1) and (3) on the system board and the heat sink (2)and (4) before replacing a heat sink onto a system bo