HP D8C84UT#ABA Bedienungsanleitung

Maintenance and Service GuideHP Compaq Pro 4300 Small Form FactorBusiness PC

Front Panel ComponentsDrive configuration may vary by model. Some models have a bezel blank covering one or more drivebays.Figure 1-2 Front Panel Com

B POST Error MessagesThis appendix lists the error codes, error messages, and the various indicator light and audiblesequences that you may encounter

POST Numeric Codes and Text MessagesThis section covers those POST errors that have numeric codes associated with them. The sectionalso includes some

Interpreting POST Diagnostic Front Panel LEDs andAudible CodesThis section covers the front panel LED codes as well as the audible codes that may occu

Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)Activity Blinks Possible Cause Recommended ActionRed Power LED flashesfour times,

C Troubleshooting Without DiagnosticsThis chapter provides information on how to identify and correct minor problems, such as diskettedrive, hard driv

●Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. Whenbooting the operating system, use “Last Known Config

●Press and hold any key. If the system beeps, then the keyboard should be operating correctly.●Check all cable connections for loose connections or in

Solving General ProblemsYou may be able to easily resolve the general problems described in this section. If a problempersists and you are unable to r

There is no sound or sound volume is too low.Cause SolutionSystem volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the inte

Table C-1 Solving General Problems (continued)Poor performance is experienced.Cause SolutionToo many applications running. 1. Close unnecessary appli

Rear Panel ComponentsFigure 1-3 Rear Panel ComponentsTable 1-2 Rear Panel Components1 RJ-45 Network Connector 6 DVI-D Connector2VGA Monitor Connecto

System does not power on and the LEDs on the front of the computer are not flashing.Cause SolutionSystem unable to power on. Press and hold the power

Solving Power ProblemsCommon causes and solutions for power problems are listed in the following table.Table C-2 Solving Power ProblemsPower supply s

Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beepsfour times. (Beeps stop after fifth iterati

Solving Hard Drive ProblemsTable C-3 Solving Hard Drive ProblemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In

Nonsystem disk/NTLDR missing message.Cause SolutionThe system is trying to start from a diskette that is notbootable.Remove the diskette from the disk

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If t

Solving Media Card Reader ProblemsTable C-4 Solving Media Card Reader ProblemsMedia card will not work in a digital camera after formatting it in Mic

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. Open My Computer (Windows XP)

Solving Display ProblemsIf you encounter display problems, see the documentation that came with the monitor and to thecommon causes and solutions list

Cannot enable integrated graphics after installing a PCI Express graphics card.Cause SolutionOn systems with Intel integrated graphics, the integrated

Serial Number LocationEach computer has a unique serial number and product ID number in the location shown below. Keepthese numbers available for use

Dim characters.Cause SolutionThe brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls.Cables are

“Out of Range” displays on screen.Cause SolutionVideo resolution and refresh rate are set higher than whatthe monitor supports.Restart the computer an

Certain typed symbols do not appear correct.Cause SolutionThe font you are using does not support that particularsymbol.Use the Character Map to locat

Solving Audio ProblemsIf the computer has audio features and you encounter audio problems, see the common causes andsolutions listed in the following

Table C-6 Solving Audio Problems (continued)Sound does not come out of the speaker or headphones.Cause SolutionComputer is in standby mode. Press the

There is no sound or sound volume is too low.Cause SolutionThe application is set to use a different audio device thanspeakers.Some graphics cards sup

Table C-7 Solving Printer Problems (continued)Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect al

Solving Keyboard and Mouse ProblemsIf you encounter keyboard or mouse problems, see the documentation that came with the equipmentand to the common ca

Table C-9 Solving Mouse Problems (continued)Mouse does not respond to movement or is too slow.Cause SolutionProgram in use has stopped responding to

Solving Hardware Installation ProblemsYou may need to reconfigure the computer when you add or remove hardware, such as an additionaldrive or expansio

2 Installing and Customizing theSoftwareIf your computer was not shipped with a Microsoft operating system, some portions of thisdocumentation do not

Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beepsfive times. (Beeps stop after fifth iterati

Solving Network ProblemsSome common causes and solutions for network problems are listed in the following table. Theseguidelines do not discuss the pr

Network driver does not detect network controller.Cause SolutionNetwork controller is disabled. 1. Run Computer Setup and enable network controller.2.

Diagnostics passes, but the computer does not communicate with the network.Cause SolutionNetwork drivers are not loaded, or driver parameters do notma

System setup utility reports unprogrammed EEPROM.Cause SolutionUnprogrammed EEPROM. Contact an authorized service provider.Solving Memory ProblemsIf y

Insufficient memory error during operation.Cause SolutionToo many Terminate and Stay Resident programs (TSRs)are installed.Delete any TSRs that you do

Solving Processor ProblemsIf you encounter processor problems, common causes and solutions are listed in the following table.Table C-13 Solving Proce

Solving CD-ROM and DVD ProblemsIf you encounter CD-ROM or DVD problems, see the common causes and solutions listed in thefollowing table or to the doc

Movie will not play in the DVD drive.Cause SolutionMovie may be regionalized for a different country. See the documentation that came with the DVD dri

USDT computer boots too slow after removing a CD-ROM or DVD drive.Cause SolutionThe system is searching for the drive during boot becausethe drive cab

3. Select the All Programs menu.4. Click on the Windows Update link.In Windows Vista and Windows 7, the Windows Update screen appears. Click view avai

Solving Front Panel Component ProblemsIf you encounter problems with devices connected to the front panel, refer to the common causes andsolutions lis

Solving Internet Access ProblemsIf you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to thecommon causes a

Cannot automatically launch Internet programs.Cause SolutionYou must log on to your ISP before some programs will start. Log on to your ISP and launch

Internet takes too long to download Web sites.Cause SolutionModem is not set up properly. Verify that the modem is connected and communicatingproperly

Solving Software ProblemsMost software problems occur as a result of the following:●The application was not installed or configured correctly.●There i

D Password Security and ResettingCMOSThis computer supports security password features, which can be established through the ComputerSetup Utilities m

Resetting the Password JumperTo disable the power-on or setup password features, or to clear the power-on or setup passwords,complete the following st

Clearing and Resetting the CMOSThe computer’s configuration memory (CMOS) stores information about the computer’s configuration.1. Turn off the comput

6. Reconnect the external devices.7. Plug in the computer and turn on power.NOTE: You will receive POST error messages after clearing CMOS and rebooti

E Drive Protection System (DPS)The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in somecomputers. DPS is de

Accessing Disk Image (ISO) FilesThere are disk image files (ISO files) included on your PC that contain the installation software foradditional softwa

Accessing DPS Through Computer SetupWhen the computer does not power on properly you should use Computer Setup to access the DPSprogram. To access DPS

F System RecoverySystem Recovery completely erases and reformats the hard disk drive, deleting all data files youhave created, and then reinstalls the

System Recovery optionsYou should attempt a System Recovery in the following order:1. Through the hard disk drive, from the Windows 7 Start menu.2. Th

If Windows 7 is not responding, but the computer is working, follow these steps to perform a SystemRecovery.1. Turn off the computer. If necessary, pr

8. If you are prompted to back up your files, and you have not done so, tap Back up your filesfirst (recommended), and then tap Next. Otherwise, tap R

3. Tap Create recovery media using blank DVD(s), and then tap Next.4. Follow the on-screen instructions. Label each disc as you make it (for example,

G SpecificationsTable G-1 SpecificationsDesktop Dimensions (in the desktop position)HeightWidthDepth3.95 in13.3 in14.9 in10.0 cm33.8 cm37.8 cmApproxi

Table G-1 Specifications (continued)Power SupplyPower OutputRated Input Current (maximum)1Rated Line FrequencyOperating Line Frequency RangeMax Allow

IndexAaccess panelspare part number 28, 39access panel, locked 100audible codes 94audio connectors 2, 3audio problems 115Bbaffleremoval and replacemen

Hhard driveinstalling 66proper handling 25removing 66SATA characteristics 17spare part number 54spare part numbers 28, 35hard drive problems 105hardwa

3 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Set

expansion card 46expansion slot cover 48front bezel 40hard drive 66media card reader 61optical drive 57PCI card 49PCI Express card 50resettingCMOS 137

Using Computer Setup (F10) UtilitiesComputer Setup can be accessed only by turning the computer on or restarting the system.To access the Computer Set

Computer Setup—FileNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-1 Computer Setup—FileOpt

Computer Setup—StorageNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-2 Computer Setup—Stor

© Copyright 2012 Hewlett-PackardDevelopment Company, L.P. Theinformation contained herein is subject tochange without notice.Microsoft and Windows are

Computer Setup—SecurityNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-3 Computer Setup—Sec

Table 3-3 Computer Setup—Security (continued)System IDs Displays the following:● Product name●Serial number●Universal Unique Identifier (UUID) number

Computer Setup—PowerNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-4 Computer Setup—PowerO

Computer Setup—AdvancedNOTE: Support for specific Computer Setup options may vary depending on the hardwareconfiguration.Table 3-5 Computer Setup—Adv

Table 3-5 Computer Setup—Advanced (continued)Bus Options On some models, allows you to enable or disable:● PCI SERR# Generation. Default is enable.●P

4 Serial ATA (SATA) Drive Guidelinesand FeaturesNOTE: HP only supports the use of SATA hard drives on these models of computer. No ParallelATA (PATA)

SMART ATA DrivesThe Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP PersonalComputers have built-in drive failure pred

5 Identifying the Chassis, Routine Care,and Disassembly PreparationThis chapter provides general service information for the computer. Adherence to th

Electrostatic Discharge InformationA sudden discharge of static electricity from your finger or other conductor can destroy static-sensitivedevices or

●Always be properly grounded when touching a sensitive component or assembly.●Avoid contact with pins, leads, or circuitry.●Place reusable electrostat

About This BookWARNING! Text set off in this manner indicates that failure to follow directions could result in bodilyharm or loss of life.CAUTION: Te

●Conductive bins and other assembly or soldering aids●Conductive foam●Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistan

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

CAUTION: Use safety glasses equipped with side shields before attempting to clean debris fromunder the keys. ●Visible debris underneath or between the

Tools and Software RequirementsTo service the computer, you need the following:● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)●Torx

●Before handling a drive, ensure that you are discharged of static electricity. While handling adrive, avoid touching the connector. For more informat

6 Illustrated parts catalogThis chapter provides parts information for the chassis.Spare partsComputer major componentsSpare parts 27

Item Description Spare part number(1) Access panel 636924-001(2) Front bezel 636920-001(3) Power supply 240W, 85% efficiency 613663-001 240W, high

Item Description Spare part number Optical drives 6X BD-Writer SuperMulti drive 656792-001 16X DVD±RW SuperMulti drive 660408-001 16X DVD-ROM dr

Item Description Spare part number ●Intel Celeron G550 processor, 2.6 GHz 691934-001 ●Intel Celeron G540 processor, 2.5 GHz 665119-001 ● Intel Celero

Spare partnumberDescription537745-031 Keyboard, PS/2, the United Kingdom537745-041 Keyboard, PS/2, Germany537745-051 Keyboard, PS/2, France537745-061

iv About This Book

Spare partnumberDescription537745-CA1 Keyboard, PS/2, Estonia537745-DD1 Keyboard, PS/2, Iceland537745-DE1 Keyboard, PS/2, Arab537745-DF1 Keyboard, PS/

Spare partnumberDescription537746-AB1 Keyboard, USB, Taiwan537746-AC2 Keyboard, USB, Hong Kong537746-B31 Keyboard, USB, International English537746-BB

Spare partnumberDescription631411-114 Keyboard, USB, SmartCard, Switzerland631411-124 Keyboard, USB, SmartCard, French Canada631411-134 Keyboard, USB,

Spare partnumberDescription636919-001 Heat sink (includes replacement thermal material)636920-001 Front bezel636921-001 Baffle 636922-001 Chassis fan6

Spare partnumberDescription682411-001 ATI Radeon HD7450 PCIe x16 graphics card, 1 GB (includes adapter)695080-001 Front bezel674314-121 Keyboard, wire

7 Removal and Replacement ProceduresSmall Form Factor (SFF) ChassisAdherence to the procedures and precautions described in this chapter is essential

3. Exit the operating system.4. Remove any compact disc or media card from the computer.5. Turn off the computer and any peripheral devices that are c

Computer Access PanelDescription Spare part numberAccess panel 636924-0011. Prepare the computer for disassembly (Preparation for Disassembly on page

Front BezelDescription Spare part numberFront bezel 695080-0011. Prepare the computer for disassembly (Preparation for Disassembly on page 37).2. Remo

Bezel BlanksDescription Spare part number5.25-inch bezel blank 570838-001On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch ex

Table of contents1 Product Features ...

System Board ConnectionsRefer to the following illustration and table to identify the system board connectors.Figure 7-5 System Board ConnectionsTabl

Installing Additional MemoryDescription Spare part number8-GB, PC3-12800 689375-0014-GB, PC3-12800 671613-0012-GB, PC3-12800 671612-001The computer co

Populating DIMM SocketsThere are two DIMM sockets on the system board: XMM1 and XMM3 with one socket per Channel.XMM3 operates in memory channel A. XM

3. Rotate up the drive bay housing to access the memory module sockets on the system board.Figure 7-6 Rotating the Drive Cage Up4. Open both latches

6. Rotate the drive cage back down to its normal position.Figure 7-8 Rotating the Drive Cage Down7. Replace the access panel.8. If the computer was o

NOTE: The PCI and PCI Express slots support only low profile cards.NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Ex

5. Before installing an expansion card, remove the expansion slot cover or the existing expansioncard.a. If you are installing an expansion card in a

b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end,and carefully rock it back and forth until the connectors

c. If you are removing a PCI Express x16 card, pull the retention arm on the back of theexpansion socket away from the card and carefully rock the car

8. To install a new expansion card, hold the card just above the expansion socket on the systemboard then move the card toward the rear of the chassis

5 Identifying the Chassis, Routine Care, and Disassembly Preparation ... 19Chassis Designations ...

13. Reconnect the power cord and turn on the computer.14. Lock any security devices that were disengaged when the access panel was removed.15. Reconfi

Cable ManagementThe Small Form Factor chassis is a very compact computer and proper routing of the internal cablesis critical to the operation of the

DrivesDescription Spare part numberOptical drives: 6X BD-Writer SuperMulti drive 656792-00116X DVD±RW SuperMulti drive 660408-00116X DVD-ROM drive 68

Drive PositionsFigure 7-15 Drive PositionsTable 7-2 Drive Positions1 3.5-inch internal hard drive bay2 3.5-inch internal drive bay for optional driv

NOTE: If you are replacing the primary hard drive, you must remove the four silver and blue6-32 isolation mounting screws from the old hard drive and

Removing an Internal 5.25-inch DriveCAUTION: All removable media should be taken out of a drive before removing the drive from thecomputer.To remove a

5. Rotate the drive cage back down to its normal position.CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.Figur

Installing an Optical Drive into the 5.25-inch Drive BayTo install an optional 5.25-inch optical drive:1. Prepare the computer for disassembly (Prepar

6. Rotate the drive cage to its upright position (1) and install an M3 mounting screw in the back leftside of the drive (2) to secure the drive to the

10. Rotate the drive cage back down to its normal position.CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.Figu

Installing DIMMs ... 44Removing or Instal

2. If you are removing a media card reader, disconnect the USB cable from the system board.Figure 7-26 Disconnecting the Media Card Reader USB Cable3

5. Slide the drive back until it stops, then lift it up and out of the drive cage.Figure 7-29 Removing a 3.5-inch Drive (Media Card Reader Shown)NOTE

4. Position the mounting screws on the drive into the J-slots in the drive bay. Then slide the drivetoward the front of the computer until it stops.Fi

7. If installing a media card reader, connect the USB cable from the media card reader to the USBconnector on the system board labeled MEDIA1.Figure 7

Removing and Replacing the Primary 3.5-inch Internal SATA Hard DriveNOTE: Before you remove the old hard drive, be sure to back up the data from the o

5. Press and hold down the latch to disconnect the power cable (1) and data cable (2) from theback of the hard drive.Figure 7-37 Disconnecting the Ha

8. Align the mounting screws with the slots on the chassis drive cage, press the hard drive downinto the bay, then slide it back until it stops and lo

BaffleDescription Spare part numberBaffle 636921-001The baffle sits between the front fan and the heat sink.1. Prepare the computer for disassembly (P

Front Fan AssemblyDescription Spare part numberFront fan assembly 636922-001The front fan assembly is attached to the front of the chassis.1. Prepare

Front I/O, Power Switch AssemblyDescription Spare part numberFront I/O and power switch assembly 636926-001The front I/O and power switch/LEDs are one

Before You Call for Technical Support ... 96Helpful Hints

8. Route the cables through the slots beneath the drive cage, pull the assembly (right side first) intothe chassis, and then remove the assembly from

7. Lift the speaker from the inside of the chassis to remove it (2).Figure 7-46 Removing the speakerTo install the speaker, reverse the removal proce

5. Loosen the four captive screws that secure the heat sink to the system board tray.CAUTION: Heat sink retaining screws should be removed in diagonal

6. Lift the heat sink from atop the processor and set it on its side to keep from contaminating thework area with thermal grease.Figure 7-48 Removing

ProcessorDescription Spare part numberIntel Core i7 3770s processor, 3.1 GHz 689370-001Intel Core i5 3570 processor, 3.4 GHz 688162-001Intel Core i5 3

7. Carefully lift the processor from the socket (3).CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile andhandling t

6. If using a new heat sink, remove the protective covering from the bottom of the heat sink andplace it in position atop the processor.7. Secure the

7. Pull the power supply forward (1) until the posts (2) on the power supply move forward in thepower supply bracket, and then lift the power supply s

System BoardDescription Spare part numberSystem board – standard (includes thermal material) 676358-0011. Prepare the computer for disassembly (Prepar

11. Slide the system board toward the front of the chassis (2), and then lift the rear of the systemboard up and out of the chassis (3).Figure 7-51 R

1 Product FeaturesStandard Configuration FeaturesThe HP Compaq Small Form Factor features may vary depending on the model. For a completelisting of th

BatteryThe battery that comes with your computer provides power to the real-time clock and has a lifetime ofabout three years. When replacing the batt

Type 1 Battery Holder1. Lift the battery out of its holder.Figure 7-52 Removing the battery from a type 1 holder2. Slide the replacement battery into

3. Replace the computer access panel.4. Plug in the computer and turn on power to the computer.5. Reset the date and time, your passwords, and any spe

Using the Small Form Factor Computer in a TowerOrientationThe Small Form Factor computer can be used in a tower orientation. The HP logo plate on the

Installing a Security LockThe security locks displayed below and on the following pages can be used to secure the computer.HP/Kensington MicroSaver Se

PadlockFigure 7-57 Installing a PadlockInstalling a Security Lock 87

Front Bezel SecurityThe front bezel can be locked in place by installing a security screw provided by HP. To install thesecurity screw:1. Remove/disen

9. Install the security screw next to the middle front bezel release tab to secure the front bezel inplace.Figure 7-59 Installing the Front Bezel Sec

A Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switchfeature on the computer permi

Country-Specific RequirementsAdditional requirements specific to a country are shown in parentheses and explained below.Country Accrediting Agency C