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Inhaltsverzeichnis

Seite 1 - HP DeskJet 400 Printer

HP DeskJet 400 Printer Technical Support Solutions GuideH

Seite 2

Contents-3 Chapter 5 Problem Resolution Troubleshooting Tools . . . . . . . . . . . . . . . . .

Seite 3

Service and Support Information 6-3 U.S. Service Support Contracts HP Express Exchange Service Hewlett-Packard offers an express exchange service to

Seite 4 - Trademark Credits

6-4 Service and Support Information Returning a Printer for Service In the U.S. If a printer requires service, the customer can contact a service aut

Seite 5 - Conventions

Service and Support Information 6-5 In the UK, France, Germany, Switzerland, Austria, Belgium, Norway, Sweden, Denmark, Finland,and the Netherlands I

Seite 6 - About This Guide

6-6 Service and Support Information Service and Support Resources Obtaining Printer Drivers For the latest available versions of printer drivers, con

Seite 7

Service and Support Information 6-7 Additional Resource Information Presales Information 1. HP FIRST 2. HP Customer Information Center 3. HP Reselle

Seite 8 - Contents

6-8 Service and Support InformationTable 6-2. Resource Information (Continued)Service/Support Resource Items Available Phone Number Hours (Pacific Tim

Seite 9 - Chapter 4 Printer Drivers

Service and Support Information 6-9 Printer Repair Feedback Information 1. Make a copy of the HP DeskJet 400 Printer Repair Sheet in this section. 2.

Seite 10 - Chapter 5 Problem Resolution

6-10 Service and Support InformationCarriage Problems Carriage stall No carriage movement MH00Left side collision Carriage slams to left side and sta

Seite 11 - Contents-4

Service and Support Information 6-11Performance Problems Intermitten operation Powers OFF and ON intermittently EZ40Print mechanism locks up Printer

Seite 12 - List of Tables

6-12 Service and Support Information HP DeskJet 400 Printer Repair Sheet Company Information Company ________________________________________________

Seite 13 - List of Tables-2

Contents-4 Chapter 6 Service and Support Information Warranty Information . . . . . . . . . . . . . . . . . . . . . . . .

Seite 14 - Product Information

HP PCL Printer Commands and Control Codes A-1 A HP PCL Printer Commands and Control Codes HP PCL Printer Command Summary Table A-1. HP PCL Printer C

Seite 15 - Support Tools

A-2 HP PCL Printer Commands and Control Codes Page Control Commands Paper Size † Default paper size E c & ¬ 0A 027 038 108 048 065 1B 26 6C 30 4

Seite 16 - Features and Benefits

HP PCL Printer Commands and Control Codes A-3Font Selection Commands Character Set † PC-8 E c (10U 027 040 049 048 085 1B 28 31 30 55HP Roman8 E c (

Seite 17

A-4 HP PCL Printer Commands and Control Codes Secondary Font 1 DesignatorsDefault character set Ec)0@ 027 041 048 064 1B 29 30 40Default primary chr.

Seite 18

HP PCL Printer Commands and Control Codes A-5Control CodesTable A-2. HP PCL Printer Control CodesCode Name Symbol DescriptionValue (Dec)Value (Hex) K

Seite 19 - Printer Options

A-6 HP PCL Printer Commands and Control Codes

Seite 20 - Power Adapter Part Numbers

Index-1 Index A accessories and supplies, 1-9acoustic specifications, 1-16alcohol caution, 3-10all lights blinking, 5-8altitude specifications, 1-16a

Seite 21

Index-2 Change Cartridge light, 3-2blinking, 3-8, 5-8change of color hue, 5-29changingcharacter set defaults, 2-9configuration of printer, 2-8count

Seite 22 - Supplies and Accessories

Index-3 diagnosingpaper jams, 5-13problems, 5-1diagnostics, overall, 5-3dial caliper, 1-2, 5-2dimensions, 1-14of the packaging, 1-15disk space free f

Seite 23 - User Documentation

Index-4 HP Audio Tips, 6-8HP BBS, 6-8HP Customer Information Center, 6-8HP customer return repair service, 6-3HP Customer Support Center, 6-4, 6-8H

Seite 24 - Letter Gothic Italic

List of Tables-1 List of Tables Chapter 1 Product Information . . . . . . . . . . . . . . . . . . . . . .

Seite 25 - Specifications

Index-5 landscapeinternal fonts, 1-11language of user documentation, 1-10Letter Gothic internal fonts, 1-11letterhead printing, 3-5letter-qualityinte

Seite 26

Index-6 nozzles, print cartridge, 3-10clearing clogged nozzles, 5-25dried ink on, 5-24numbers, model, 1-2 O obstructions, paper path, 5-15obtaining

Seite 27

Index-7 powering the printer, 2-3pre-printed forms, problems with, 5-16presales information, 6-7presentation quality, in color, 1-3preventive mainten

Seite 28 - HP DeskJet 400

Index-8 printer driver (continued)correct driver not selected, 5-7Extra Dry Time option, 5-29Glossy Paper option, 5-29how to get one, 6-6HP, 4-3ins

Seite 29

Index-9 sensor, paper, 1-5serial number label, 1-2service and support, 6-1resources, 6-6service station, 5-20home position, 5-20motor stall, 5-10, 5-

Seite 30

Index-10 troubleshooting (continued)media related problems, 5-12, 5-13overall, 5-3paper jams, 5-14power adapter, 5-4print cartridge problems, 3-8,

Seite 31

List of Tables-2 Chapter 3 Operation and Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Seite 32

Product Information 1-1 1 Product Information Chapter Contents Section Title Page Model Numbers and Product Positioning . . . . . .

Seite 33 - Landscape Mode

1-2 Product Information Model Numbers and Product Positioning Support Tools Hewlett-Packard recommends the following tools for supporting HP DeskJe

Seite 34

Product Information 1-3 Features and Benefits Table 1-2. HP DeskJet 400 Printer Features and Benefits Feature Benefit Black output resolution:• 600 by

Seite 35 - 1-22 Product Information

1-4 Product Information TrueType scalable fonts support in Windows using the HP printer driver included with the printerThe HP DeskJet 400 also supp

Seite 36 - Chapter Contents

Product Information 1-5 Views Figure 1-1. The HP DeskJet 400 PrinterFigure 1-2. The HP DeskJet 400 Printer (Internal View)Note • For physical dimen

Seite 37 - Items Included

1-6 Product Information Printer Options The HP DeskJet 400 printer uses a power adapter. When replacing the power adapter, quote the power Adapter

Seite 38 - 30 V 400 mA

HP DeskJet 400 PrinterTechnical Support Solutions Guide H HP Part Number 5960-9676Printed in U.S.A.September 1995 Edition Thi d t t d ith F M k 4 0 4

Seite 39 - 181716151413121110987654321

Product Information 1-7 Power Adapter Part Numbers Table 1-4. Power Adapters Plug TypeCountryor RegionPower AdapterPart NumberRegion’sAC Voltage U.S

Seite 40

1-8 Product Information ChinaArgentina9100-5129 220 VacChileLatin America9100-5346220 V AC Table 1-4. Power Adapters (Continued)Plug TypeCountryor

Seite 41

Product Information 1-9 Supplies and Accessories Table 1-5. HP DeskJet 400 Printer Supplies and AccessoriesPart Number Supply/Accessory Description

Seite 42

1-10 Product Information User Documentation Table 1-6. Available HP DeskJet 400 Printer’s User Documentation KitsLanguage User Documentation KitP

Seite 43 - Configuring the Printer

Product Information 1-11 Internal Fonts Note Windows 3.1 does not support these internal fonts. The HP DeskJet 400 printer driver uses TrueType font

Seite 44

1-12 Product Information Specifications Table 1-9. Performance Specifications Category Specification Print modes Draft and Letter-Quality (LQ)Print

Seite 45

Product Information 1-13Table 1-10. Reliability SpecificationsCategory Specification Printer usage 5,000 pages per yearMean time between failures (MTB

Seite 46 - Operation and Usage

1-14 Product Information Figure 1-3. Physical SpecificationsTable 1-13. Physical Specifications ItemFigure 1-7ReferenceApproximateDimensionsAppro

Seite 47 - Loading Media

Product Information 1-15Figure 1-4. Packaging Dimensions SpecificationsTable 1-14. Packaging Dimensions SpecificationsPackaging DimensionsSpecificati

Seite 48

1-16 Product Information Table 1-15. Environmental SpecificationsCategory Specification TemperatureOperatingNon-operatingRecommended operating5 ° t

Seite 49 - Manual Single Load

ii Notice The information contained in this document is subject to change without notice.HEWLETT-PACKARD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO

Seite 50

Product Information 1-17Table 1-16. Product Safety SpecificationsItem Safety CertificationPower Adapter ULCSATÜVSEMKONEMKOKEMAFIMKOLCIESECVDEMKOSEVMITI

Seite 51

1-18 Product Information Table 1-17. Paper Handling SpecificationsCategory SpecificationPrintable weightsPaper Auto feedPaper Manual feedEnvelopesCards

Seite 52

Product Information 1-19Figure 1-5. Printable Area (Portrait Orientation)Figure 1-6. Printable Area (Landscape Orientation)black and color printing0

Seite 53

1-20 Product Information 1. The specifications in this table are based on text scale mode off (63 lines/page on U.S. letter size paper) and perforation

Seite 54 - Maintenance

Product Information 1-211. The 51625A print cartridge life specification is based on using Normal print mode with an average 8% area fill.Table 1-19. H

Seite 55 - Maintaining the Printer

1-22 Product Information

Seite 56 - Thermal Inkjet II Technology

Installation and Configuration 2-1 2 Installation and Configuration Chapter Contents Section Title Page Items Included . . . . . . .

Seite 57 - 3-12 Operation and Usage

2-2 Installation and Configuration Items Included Figure 2-1. Items Included Note Items not included with the HP DeskJet 400 printer are listed be

Seite 58

Installation and Configuration 2-3 Connecting Power to the Printer Connecting the Printer to a Power Adapter Caution Power adapters emit some magnetic

Seite 59

2-4 Installation and Configuration Centronics Parallel Pinout Information Figure 2-2. Centronics Parallel Interface Connector 1. Active low. Table 2

Seite 60 - Printer Drivers 4-3

iii Publication History This document is the first Technical Support Solutions Guide (TSSG) for the DeskJet 400 printer. The printing history of this

Seite 61

Installation and Configuration 2-5 Connecting the Interface Cable and Establishing Communication • Use a Centronics parallel interface cable to connec

Seite 62 - Composite Black Ink

2-6 Installation and Configuration3. Connect the computer end of the parallel cable firmly into the parallel port on your computer and tighten the scre

Seite 63 - Selecting a Printer Driver

Installation and Configuration 2-7 Installing Windows Printer Drivers This section outlines the procedures for installing Microsoft’s and Hewlett-Pack

Seite 64

2-8 Installation and Configuration Configuring the Printer Go to the printer setup to configure the printer. Follow the instructions on the screen to se

Seite 65 - Troubleshooting Tools

Installation and Configuration 2-9 Localizing Factory Defaults You can also use the DJPMenu configuration utility to change the factory default setti

Seite 66 - Overall Troubleshooting

2-10 Installation and Configuration

Seite 67 - Troubleshooting the Printer

Operation and Usage 3-1 3 Operation and Usage Chapter Contents Section Title Page Printer Buttons and Lights . . . . . . . .

Seite 68

3-2 Operation and Usage Printer Buttons and Lights Loading Media Note For patterns of lights on the printer that indicate problems, see “Printer Lig

Seite 69 - 5-6 Problem Resolution

Operation and Usage 3-3 Normal Printing from the Paper Tray 1 If you are using legal, executive, B5 size paper, envelopes, labels and thick paper,

Seite 70 - Printing Problems

3-4 Operation and Usage Manual Single Load 1. Select Manual Feed in the Printer Setup dialog box. 2. Open the paper tray. 3. Open the printer door

Seite 71 - Printer Light Indications

iv Conventions This document uses special conventions to clarify information and ensure your safety and the safety of the product. Pay special attent

Seite 72

Operation and Usage 3-5Notes • If you are loading letterheads or HP transparencies, insert them print side up, with the top of the page going into

Seite 73

3-6 Operation and Usage Installing/Replacing a Print Cartridge Caution • Do not let the print cartridge contacts and nozzles touch any surface or obj

Seite 74

Operation and Usage 3-77. Push the green top in until the print cartridge snaps into place. 8. Close the printer door. 9. Press the Change Cartridg

Seite 75

3-8 Operation and UsageTable 3-3. Common Problems with Print Cartridges Problem Possible Causes Solution Nothing prints • Tape may be covering the

Seite 76

Operation and Usage 3-9 Maintenance The HP DeskJet 400 printer does not require any scheduled maintenance. Periodic cleaning, however, not only en

Seite 77 - Clearing Paper Jams

3-10 Operation and Usage Print Cartridge Tips • Do not use print cartridges after the expiration date. See “Identifying the Print Cartridge Expirati

Seite 78

Operation and Usage 3-11 Thermal Inkjet II Technology The HP DeskJet 400 printer uses Thermal InkJet II (TIJ II) technology. This technology is ba

Seite 79

3-12 Operation and Usage

Seite 80 - Measuring Print Skew

Printer Drivers 4-1 4 Printer Drivers Chapter Contents Section Title Page Windows Printer Drivers . . . . . . . . . .

Seite 81 - 5-18 Problem Resolution

4-2 Printer Drivers Windows Printer Drivers Hewlett-Packard and Microsoft provide several HP DeskJet 400 printer driver solutions for Windows 3.1. Th

Seite 82 - Problem Resolution 5-19

v About This Guide This guide is designed as a reference for people who provide post-sale technical support to end-users of the HP DeskJet 400 printe

Seite 83 - Short Print Cartridge Life

Printer Drivers 4-3 Printer Driver Features and Capabilities HP DeskJet 400 Printer Driver (v6.0) for Windows The HP DeskJet 400 Printer Driver for W

Seite 84

4-4 Printer Drivers Minimum Configuration for Hewlett-Packard’s Printer Drivers Hewlett-Packard’s printer drivers require the following minimum system

Seite 85 - XX 50122-X

Printer Drivers 4-5 Common Windows Printer Driver Problems Composite Black Ink The printer driver produces composite black by mixing the colors of th

Seite 86

4-6 Printer Drivers Increasing the Printing Speed Selecting a Printer Driver If you use Microsoft Windows 3.1, install the HP DeskJet 400 printer dri

Seite 87

Problem Resolution 5-1 5 Problem Resolution Chapter Contents Section Title Page Troubleshooting Tools . . . . . . . . .

Seite 88

5-2 Problem Resolution Troubleshooting Tools The following tools are recommended for troubleshooting the HP DeskJet 400 printer:• Dial caliper or acc

Seite 89 - Do not wipe the

Problem Resolution 5-3 Overall Troubleshooting Figure 5-1. Overall TroubleshootingRead “Printer Light Indications” in this chapter. StartPrinter fa

Seite 90 - Troubleshooting Print Quality

5-4 Problem Resolution Solving Power Adapter Problems Troubleshooting the Printer Self-Tests Power On Self-Test HP DeskJet 400 printer performs a p

Seite 91

Problem Resolution 5-5 Printer Demo Page The printer demo page pattern printed with a black print cartridge installed shows the following:• A nozzle

Seite 92

5-6 Problem ResolutionFigure 5-2. Printer Demo Page with a Black Print Cartridge Installed

Seite 94

Problem Resolution 5-7 Printing Problems Table 5-2. HP DeskJet 400 Printing ProblemsProblem Probable Cause Solution Printing is skewed or slanted She

Seite 95

5-8 Problem Resolution Printer Light Indications The HP DeskJet 400 printer lights blink on and off to give you information about what the printer i

Seite 96 - Intended Color Fill Pattern

Problem Resolution 5-9Table 5-4. Error Light PatternsError Light Indication Probable Cause Solution None of the lights lit up Internal ROM is defecti

Seite 97 - 5-34 Problem Resolution

5-10 Problem Resolution Solving Carriage Stall Conditions A carriage stall error condition occurs if the printer detects a problem with the movement

Seite 98

Problem Resolution 5-115. If the printer has a carriage stall error condition, look for obstructions or binding along the printer carriage path. Slid

Seite 99 - Warranty Information

5-12 Problem Resolution Troubleshooting Paper Feed Operations Table 5-5. Media Related Problems Problem or Indication Possible Causes and SolutionsI

Seite 100

Problem Resolution 5-13If you are using the paper tray Media loading from the paper tray is skewed or slanted 1. Media of different types or weights

Seite 101 - In the U.S

5-14 Problem Resolution Clearing Paper Jams 1. Turn off the printer and remove the paper from the paper tray. 2. Open the printer door and remove it

Seite 102 - Elsewhere in the World

Problem Resolution 5-15Table 5-6. Possible Causes for Paper JamsPossible Cause Solution Paper is out-of-specification Use paper that meets the specific

Seite 103 - Service and Support Resources

5-16 Problem Resolution Avoiding Print Skew Print skew results when the movement of paper in the mechanism is not square to the carriage movement. T

Seite 104

Contents-1 Contents Chapter 1 Product Information Model Numbers and Product Positioning . . . . . . . . . . . . .

Seite 105

Problem Resolution 5-17 Measuring Print Skew 1. Load a stack of paper in the IN tray. Use paper with squareness that is within tolerance. 2. Print a

Seite 106

5-18 Problem ResolutionTroubleshooting Communication ProblemsPrinterconnected tosome type ofsharing device?Prints the DOSdirectory?From DOS, send the

Seite 107

Problem Resolution 5-19Cablefully seated on theprinter and hostconnectors?Retest passes?Connect the printer to adifferent host orconnect a differentpr

Seite 108

5-20 Problem ResolutionTroubleshooting Print Cartridges Short Print Cartridge LifeThere are several causes for a short print cartridge life. The infor

Seite 109

Problem Resolution 5-21The print cartridge packaging seal was broken too soonThe print cartridge has a longer life sealed in its packaging rather than

Seite 110

5-22 Problem ResolutionIdentifying the Print Cartridge Expiration DatePrint quality problems may be caused by print cartridges that have passed their

Seite 111

Problem Resolution 5-231. At office, with ambient printing at least once a month. Table 5-9. Print Cartridge Life Specifications — AgePrint Cartridge Pr

Seite 112 - Font Selection Commands

5-24 Problem ResolutionUsing the Print Cartridge Cleaning RoutineWhen dots or lines are missing from printouts, use the following routine to clear the

Seite 113 - Raster Graphics Commands

Problem Resolution 5-25Removing Crusted Ink from the Print Cartridge Nozzles Print cartridges left out of the printer may have crusted ink on the prin

Seite 114 - Control Codes

5-26 Problem ResolutionCleaning the Electrical ContactsYou may need to clean the electrical contacts on the print cartridge if:• the print cartridge c

Seite 115

Contents-2 Chapter 3 Operation and Usage Printer Buttons and Lights. . . . . . . . . . . . . . . .

Seite 116

Problem Resolution 5-27Troubleshooting Print QualitySolving Black Print Quality ProblemsTable 5-11. Solving Black Print Quality Problems Black Print

Seite 117

5-28 Problem ResolutionSolving Color Print Quality ProblemsBlack printing is fading1. Run the print cartridge cleaning routine to clear the nozzles. S

Seite 118

Problem Resolution 5-29Printouts containinconsistent color fill patterns with horizontal bands or thin lines running completely across the sheetIf band

Seite 119

5-30 Problem ResolutionColor fades on transparenciesIt is possible that the transparencies are being exposed to ultraviolet light, typically from the

Seite 120

Problem Resolution 5-31Printouts Missing Rows of DotsFigure 5-4. Printouts Missing DotsHorizontal rows of dots missing on printouts may be the result

Seite 121

5-32 Problem Resolution3. Once the print cartridge and print cartridge cradle contacts are dry, reinstall the print cartridge. Retest by printing the

Seite 122

Problem Resolution 5-33Inconsistent Color Fill PatternsFigure 5-5. Inconsistent Color Fill PatternThe print quality in color fill patterns is best if t

Seite 123

5-34 Problem Resolution

Seite 124

Service and Support Information 6-1 6 Service and Support Information Chapter Contents Section Title Page Warranty Information . . . .

Seite 125

6-2 Service and Support Information Warranty Information Hewlett-Packard maintains facilities throughout the world that can service HP DeskJet 400 p

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