HP Digital AlphaStation 255 Family Technical Information

AlphaServer DS15 and AlphaStation DS15 Service Guide Order Number: EK-DS150-SG. A01 This manual is intended for service providers and self-maintenan

Example 3–1 Sample Power-Up Display...3-5 Example 3–2 Power-Up Display...

4.2 Buildfru The buildfru command initializes I2C bus EEPROM descriptive data structures for the named FRU and initializes its SDD and TDD error logs

The information supplied on the buildfru command line includes the console name for the FRU, part number, serial number, model number, and optional in

The DS15 FRU assembly hierarchy has three levels. The FRU types from the top to the bottom of the hierarchy are as follows: Level FRU Type Descriptio

Syntax buildfru ( <fru_name> <part_num> <serial_num> [<misc> [<other>]] or -s <fru_name> <offset> <byte

4.3 cat el and more el The cat el and more el commands display the contents of the console event log. In Example 4–2, the console reports that the CP

4.4 clear_error The clear_error command clears errors logged in the FRU EEPROMs as reported by the show error command. Example 4–3 clear_error &g

4.5 crash The SRM crash command forces a crash dump to the selected device for Tru64 UNIX and OpenVMS systems. >>>crash CPU 0 restarting

4.6 deposit and examine The deposit command writes data to the specified address of a memory location, register, or device. The examine command disp

Deposit The deposit command stores data in the location specified. If no options are given, the system uses the options from the preceding deposit com

-w Defines data size as word. -l (default) Defines data size as longword. -q Defines data size as quadword. -o Defines data size as octaword. -h Defi

Example 7–4 Loadable Firmware Update Utility ...7-30 Figures Figure 1–1 DS15 Rackmounted a

Symbolic forms can be used for the address. They are: pc The program counter. The address space is set to GPR. + The location immediately following th

4.7 exer The exer command exercises one or more devices by performing specified read, write, and compare operations. Typically exer is run from the

>>>ls -l dk*.* r--- dk 0/0 0 0 dka0.0.0.8.0 r--- dk 0/0 0

3. Set the current block address to the device address where it was just before the previous read operation occurred. 4. Write the contents of buff

-bs <block_size>Specifies the block size (hex) in bytes. The default is 200 (hex). -bc <block_per_io>Specifies the number of blocks (hex)

-a <action_string> (continued)• ? Seek to a random block offset within the specified range of blocks. exer calls the program, random, to “de

4.8 grep The grep command is very similar to the UNIX grep command. It allows you to search for “regular expressions”—specific strings of characters

Syntax grep ( [-{c|i|n|v}] [-f <file>] [<expression>] [<file>...] ) Arguments <expression> Specifies the target regular expr

4.9 hd The hd command dumps the contents of a file (byte stream) in hexadecimal and ASCII. Example 4–7 hd >>> hd -eb 0 dpr:2b00

X Example 4–7 shows a hex dump to DPR location 2b00, ending at block 0. Syntax hd [-{byte|word|long|quad}] [-{sb|eb} <n>] <fil

Figure 8–5 Replacing the CPU Fan ...8-16 Figure 8–6 Accessing the Ce

4.10 info The info command displays registers and data structures. You can enter the command by itself or followed by a number (0 − 8). If you do n

0. HWRPB MEMDSC 1. Console PTE 2. GCT/FRU 5 3. Dump System CSRs 4. IMPURE area (abbreviated) 5.

Example 4–9 shows an info 1 display. This output is available only after a boot operation. Example 4–9 info 1 >>> info 1 pte 000000003FFA8

Example 4–10 shows an info 2 display. This command is the SRM's view of the configuration tree that the RCM displays. Example 4–10 info 2 >&

show flags? ( Y/<N>) Dump a Node - Enter Handle (hex) ? show fw_usage flags? ( Y/<N>) >>> Example 4–11 shows an info 3 displ

GPERROR 0000000000000000 : 0500 GPERREN 00000000000007F6 : 0540 SCTL 0000000002831411 : 0700 AWSBA0

cns$i_ctl 21300386 : 0360 cns$i_ctl+4 00000000 : 0364 cns$pctr_ctl 00000000 : 0368 cns$pctr_ctl

Example 4–13 shows an info 5 display. Example 4–13 info 5 >>>info 5 cpu00 per_cpu impure area 00004200 cns$flag

cns$gpr[25] 24d0b9ca : 00d8 cns$gpr[25]+4 00000000 : 00dc cns$gpr[26] 00781048 : 00e0 cns$gpr[26]+4 fffffc00 : 00e4 cn

cns$fpr[24]+4 00000000 : 01d4 cns$fpr[25] 00000000 : 01d8 cns$fpr[25]+4 00000000 : 01dc cns$fpr[26] 00000000 : 01e0 cn

Tables Table 1–1 How Physical I/O Slots Map to Logical Slots...1-19 Table 2–1 Error Beep Codes...

cns$ier_cm e0000000 : 0338 cns$ier_cm+4 0000006a : 033c cns$sirr 00000000 : 0340 cns$sirr+4 00000000 : 0344 cn

mchk_crd__i_stat 00000000 : 0018 mchk_crd__i_stat+4 00000000 : 001c mchk_crd__dc_stat 00000000 : 0020 mchk_crd__dc_stat+4

mchk__ier_cm+4 0000006e : 0114 mchk__isum 00000000 : 0118 mchk__isum+4 00000002 : 011c mchk__reserved_0

0050 : 0000000000000000 C_STAT 0058 : 000000000000000d C_STS 0060 : 00000000000002d1 MM_STAT 0068 : 00000000001caf00 E

0010 : 0000000100000080 0000 : 00010003000c0080 System Event Frame 0008 : 0000000000000000 CPU ID 0010 : 0000000000000070 Frame

4.11 kill and kill_diags The kill and kill_diags commands terminate diagnostics that are currently executing. Example 4–17 kill and kill_diags >

4.12 memexer The memexer command runs a specified number of memory exercisers in the background. Nothing is displayed unless an error occurs. Each e

Use the show_status command to display the progress of the tests. Use the kill or kill_diags command to terminate the test. Syntax memexer [number]

4.13 memtest The memtest command exercises a specified section of memory. Typically memtest is run from the built-in console script. Advanced users

X Use the show memory command or an info 0 command to see where memory is located. Y Starting address Z Length of the section to test in bytes [ Pass

NOTE: If memtest is used to test large sections of memory, testing may take a while to complete. If you issue a Ctrl/C or kill PID in the middle of te

Syntax memtest ( [-sa <start_address>] [-ea <end_address>] [-l <length>] [-bs <block_size>] [-i <address_inc>] [-p <

Options -m Timer. Prints out the run time of the pass. Default = off . -z Tests the specified memory address without allocation. Bypasses all check

4.14 net The net command performs maintenance operations on a specified Ethernet port. Net -ic initializes the MOP counters for the specified Ether

Syntax net [-ic] net [-s] Arguments <port_name> Specifies the Ethernet port on which to operate, either eg*0, ei*0, or ew*0. 4-48 hp AlphaSer

4.15 nettest The nettest command tests the network ports using MOP loopback. Typically nettest is run from the built-in console script. Advanced us

Syntax nettest ( [-f <file>] [-mode <port_mode>] [-p <pass_count>] [-sv <mop_version>] [-to <loop_time>] [-w <wait_t

-to <loop_time> Specifies the time in seconds allowed for the loop messages to be returned. The default is 2 seconds. -w <wait_time> Spec

4.16 set sys_serial_num The set sys_serial_num command sets the system serial number. This command is used by Manufacturing for establishing the syst

4.17 show error The show error command reports errors logged to the FRU EEPROMs. Example 4–23 show error >>> show error X HMB

Preface Intended Audience This manual is for service providers and self-maintenance customers for AlphaServer DS15 systems. Document Structure This m

The output of the show error command is based on information logged to the serial control bus EEPROMs on the system FRUs. Both the operating system a

4.18 show fru The show fru command displays the physical configuration of FRUs. Use show fru -e to display FRUs with errors. FRUs with EEPROMs are n

[ Serial # The serial number. For HP FRUs, the serial number has the form XXYWWNNNNN. XX = manufacturing location code YWW = year and week NNNNN = s

Bit Mask (E Field) Text Message Meaning and Action 40 <fruname> Bad checksum 128 to 254 EXP:01 RCV:02 Informational. Use the clear_error comm

4.19 show_status The show_status command displays the progress of diagnostics. The command reports one line of information per executing diagnostic.

X Process ID Y The SRM diagnostic for the particular device Z The device under test [ Number of diagnostic passes that have been completed \ Error c

4.20 sys_exer The sys_exer command exercises the devices displayed with the show config command. Tests are run concurrently and in the background.

Use the show_status command to display the progress of diagnostic tests. The diagnostics started by the sys_exer command automatically reallocate memo

4.21 test The test command verifies all the devices in the system. This command can be used on all supported operating systems. Example 4–27 test -

To run a complete diagnostic test using the test command, the system configuration must include: • A serial loopback connected to the COM2 port (not

• Appendix B, Isolating Failing DIMMs, explains how to manually isolate a failing DIMM from the failing address and failing data bits. Documentation

Chapter 5 Error Logs This chapter explains how to interpret error logs reported by the operating system. The following topics are covered: • Error L

5.1 Error Log Analysis with System Event Analyzer System Event Analyzer (SEA) is a fault management diagnostic tool that is used to determine the cau

5.1.1 WEB Enterprise Service (WEBES) Director System Event Analyzer uses the functionality contained in the WEBES Director, a process that manages al

5.1.2 Using System Event Analyzer After you have logged on to System Event Analyzer the following screen appears. If an event has occurred, it is lis

In Figure 5–2, the Other Logs file is selected and the list of Problem Reports is displayed. Figure 5–2 Problem Reports Screen Full View is selec

Figure 5–3 provides an example of a problem report. Figure 5–3 System Event Analyzer Problem Report Details 5-6 hp AlphaServer/AlphaStation

Figure 5–3 System Event Analyzer Problem Report Details (Continued) Managed Entity The Managed Entity designator includes the system host name (t

Brief Description The Brief Description designator indicates whether the error event is related to the CPU, system (PCI, storage, and so on), or envir

Figure 5–4 Correctable System Event Sample Table Event: 35 Description: Correctable System Event at May 29, 2003 2:44:50 PM GMT-04:00 from cs

Chapter 1 System Overview This chapter provides an overview of the system including: • System Enclosure Configurations • Common Components • Front

Cbox_Error[4:0] x0 C_STS x0000 0000 0000 0000 Cache Block Access Status Register Cblock_Status[3:

Array_2_Size[7:0] x10 1 Gbytes DPR_6 x00 DPR Location x86 Unused DPR_7

DPCEN[30] x1 Data Parity Checking Enabled APCEN[31] x1 Address Parity Checking Ena

PTPDESTEN[29:22] x0 All GPCI Legal PTP Destinations Disabled DPCEN[30] x0 Data Parity Er

5.2 Fault Detection and Reporting Table 5–1 provides a summary of the fault detection and correction components of DS15 systems. Generally, PALcode

Table 5–1 DS15 Fault Detection and Correction Component Fault Detection/Correction Capability Alpha 21264C (EV68) microprocessor Contains error che

5.3 Machine Checks/Interrupts The exceptions that result from hardware system errors are called machine checks/interrupts. They occur when a system e

Table 5–2 Machine Checks/Interrupts (Continued) Error Type Error Descriptions System Correctable Error (620) DS15-specific correctable errors. Sys

5.3.1 Error Logging and Event Log Entry Format The operating system error handlers generate several entry types that vary in length based on the numb

Chapter 6 System Configuration and Setup This chapter describes how to configure and set up an AlphaServer DS15 system. The following topics are cove

1.1 System Enclosure Configurations The DS15 family consists of a rackmounted system, a standalone pedestal system, and a desktop system. All have s

6.1 System Consoles The SRM console is located in a flash ROM on the system motherboard. From the console interface, you can set up and boot the ope

6.1.1 Selecting the Display Device The SRM console environment variable determines to which display device (VT-type terminal or VGA monitor) the cons

6.2 Displaying the Hardware Configuration View the system hardware configuration by entering commands from the SRM console. It is useful to view th

6.3 Setting Environment Variables Environment variables pass configuration information between the console and the operating system. Their settings

set envar The set command sets or modifies the value of an environment variable. It can also be used to create a new environment variable if the name

Table 6–1 SRM Environment Variables Variable Attributes Description auto_action NV,W1Action the console should take following an error halt or power

Table 6–1 SRM Environment Variables (Continued) Variable Attributes Description boot_osflags (continued) NV,W boot_flags: The hexadecimal

Table 6–1 SRM Environment Variables (Continued) Variable Attributes Description com1_baud NV,W Sets the baud rate of the COM1 (MMJ) port. The defau

Table 6–1 SRM Environment Variables (Continued) Variable Attributes Description eg*0_inet_init or ei*0_inet_init or ew*0_inet_init NV Determines

Table 6–1 SRM Environment Variables (Continued) Variable Attributes Description heap_expand NV Increases the amount of memory available for the SRM

Figure 1–2 DS15 Desktop System with Internal Storage Cage Option MR0497Bhp AlphaServer DS15 System Overview 1-3

Table 6–1 SRM Environment Variables (Continued) Variable Attributes Description os_type NV Sets the default operating system. vms or unix—Sets syst

Table 6–1 SRM Environment Variables (Continued) Variable Attribute Description pk*0_host_id NV Sets the controller host bus node ID to a value betw

6.4 Setting Automatic Booting Tru64 UNIX and OpenVMS systems are factory set to halt in the SRM console. You can change these defaults, if desired.

6.5 Changing the Default Boot Device You can change the default boot device with the set bootdef_dev command. You can designate a default boot device

6.6 Setting SRM Security The set password and set secure commands set SRM security. The login command turns off security for the current session. T

>>> b dkb0  Console is secure - parameters are not allowed. >>> login  Please enter the password: >>> b dkb0

Example 6–3 clear password >>> clear password Please enter the password: X Console is secure >>> clear pas

6.7 Configuring Devices Become familiar with the configuration requirements for CPUs and memory before removing or replacing those components. See C

6.7.1 CPU Location Figure 6–1 CPU Location The CPU X is located on the main logic board. 6-20 hp AlphaServer/AlphaStation DS15 Service Guide

6.7.2 Memory Configuration Become familiar with the rules for memory configuration before adding DIMMs to the system. Refer to Figure 6–3 and obser

October 2003 © 2003 Hewlett-Packard Company. Linux is a registered trademark of Linus Torvalds in several countries. UNIX is a trademark of The Open

Figure 1–3 DS15 Desktop System with Front Access Storage Cage Option MR0497Ahp AlphaServer DS15 1-4 hp AlphaServer/AlphaStation DS15 Service Guid

DIMM Information for Two System Types You can mix stacked and unstacked DIMMs within the system, but not within an array. The DIMMs within an array m

Memory Performance Considerations Interleaved operations reduce the average latency and increase the memory throughput over non-interleaved operations

Figure 6–3 Memory Configuration  Memory DIMM slot - array 0, DIMM 1  Memory DIMM slot - array 2, DIMM 3  Memory DIMM slot - array 0, DIMM 0

6.7.3 PCI Configuration and Installation The DS15 PCI slots are all 3.3 volts, and are normally automatically configured when you boot the system aft

PCI Configuration Rules To run at 66 MHz, the following conditions must be met: • Both slot 3 or 4 must be empty. • A 33 MHz module must not be in

Figure 6–4 Slots on the PCI Riser Card MR0502C53214 X Slot 1 – 66/33MHz, 3.3v Y Slot 2 – 66/33MHz, 3.3v Z Slot 3 – 33MHz, 3.3v [ Slot 4 – 33MHz, 3.

6.8 Booting Linux Obtain the Linux installation document and install Linux on the system. Then verify the firmware version, boot device, and boot pa

3. From SRM enter the boot command. The following example shows boot output. Example 6–4 Linux Boot Output (boot dqa0.0.0.13.0) block 0 of dqa0.0.

aboot> NOTE: The Linux banner may be slightly different on other Linux distributions. 6-30 hp AlphaServer/AlphaStation DS15 Service Guide

Chapter 7 Using the Remote Management Console You can manage the system through the Remote Management Console (RMC). The RMC is implemented through a

1.2 Common Components The basic building block of AlphaServer DS15 systems is the system enclosure chassis that houses the following common component

7.1 RMC Overview The remote management console provides a mechanism for monitoring the system (voltages, temperature, and fans) and manipulating it o

The RMC logic is implemented using the QLogic Zircon baseboard management controller. The RMC logic is responsible for monitoring temperature, fan spe

7.2 Operating Modes The RMC can be configured to manage different data flow paths defined by the com1_mode environment variable. In Through mode (th

Through Mode Through mode is the default operating mode. The RMC routes every character of data between the internal system COM1 port and the externa

7.2.1 Bypass Modes For modem connection, you can set the operating mode so that data and control signals partially or completely bypass the RMC. The

Figure 7–2 shows the data flow in the bypass modes. Note that the internal system COM1 port is connected directly to the external COM1 port. NOTE:

After downloading binary files, you can set the com1_mode environment variable from the SRM console to switch back to Snoop mode or other modes for ac

7.3 Terminal Setup Figure 7–3 and Figure 7–4 show the connections for a VT terminal and a VGA monitor to the system. To set up the RMC to monitor a s

7.4 SRM Environment Variables for COM1 Several SRM environment variables allow you to set up the COM1 serial port for use with the RMC. You may need

7.5 Entering the RMC You type an escape sequence to invoke the RMC. You can enter RMC from any of the following: Modem or terminal connected to the 9

1.3 Front View Figure 1–4 Front View with Optional Front Access Storage Cage MR0497hp AlphaServer DS15123 4 1-6 hp AlphaServer/AlphaStation DS15

Entering from the Local VGA Monitor To enter the RMC from the local VGA monitor, the console environment variable must be set to graphics and COM1_MOD

7.6 Using the Command-Line Interface The remote management console supports setup commands and commands for managing the system. For detailed descri

7.6.1 Displaying the System Status The RMC status command displays the system status and the current RMC settings. Table 7–1 explains the status fie

Table 7–1 Status Command Fields Field Meaning RMC Runtime Firmware Revision RMC runtime firmware revision RMC Booter Firmware Revision RMC booter fi

Field Meaning Init String Initialization string that was set for modem. Dial String Dial string that is sent to modem when an alert occurs Alert S

Field Meaning WARNING = One or more of the fans has crossed warning threshold (none have crossed fatal threshold) FAIL = One or more of the fans h

7.6.2 Displaying the System Environment The RMC env command provides a snapshot of the system environment. RMC>env System H

7.6.3 Using Power On and Off, Reset, and Halt Functions The RMC power {on, off}, halt, and reset commands perform the same functions as the buttons o

Halt In and Halt Out The halt in command halts the system, while the halt out command releases the halt. When you issue the halt in or halt out comman

7.7 Configuring Remote Dial-In Before you can dial in through the RMC modem port or enable the system to call out in response to system alerts, you

X Center internal storage bay Y DVD/CD-RW drive Z Disk storage [ Operator control panel System Overview 1-7

Latest Alert: AC Loss Init String: AT&H2E0&C1&D0S0=2 Dial String: ATD915085554444 Alert String: ,,,,,,,,,,5551234 User String: Com1 Baud:9

Dialing In This example shows the screen output when a modem connection is established. ATDT915085553333 CONNECT 9600/ARQ/V34/LAPM RMC Password: ****

2. Intentionally type in an incorrect verification password. 3. The following appears: *** ERROR – Password verification failed (Password is NOT set)

7.8 Configuring Dial-Out Alert When you are not monitoring the system from a modem connection, you can use the RMC dial-out alert feature to remain i

User String: Com1 Baud:9600 Flow:SOFTWARE Mode:THROUGH Modem:DISABLED Rmc:ENABLED Logout Timer: 20 minutes Voltage Status: OK Thermal Status: OK

The elements of the sample dial string and alert string are shown in Table 7–3. Paging services vary, so you need to become familiar with the options

Table 7–3 Elements of Dial String and Alert String Dial String ATXDT The dial string is case sensitive. The RMC automatically converts all alph

7.9 RMC Firmware Update and Recovery This section contains definitions, explanations, and examples about RMC firmware update and recovery. Flash Ac

Example 7–4 Loadable Firmware Update Utility Do you want to do a manual update? [y/(n)] y ***** Loadable Firmware Update Utility *

Emergency Runtime Image Recovery Should the RMC runtime image become corrupted or is otherwise deemed unusable, an emergency recovery mechanism has be

1.4 Top View Figure 1–5 Top View MR0499hp AlphaServer DS151234976511810 1-8 hp AlphaServer/AlphaStation DS15 Service Guide

7.10 Resetting the RMC to Factory Defaults If the non-default RMC escape sequence has been lost or forgotten, RMC must be reset to factory settings t

To set the RMC-related system jumpers to their default settings, configure as follows (see Figure 7–5 for locations): • Feature_1 Jumper / J22 pins

Figure 7–5 RMC Jumpers (Default Positions) 7-34 hp AlphaServer/AlphaStation DS15 Service Guide

7.11 RMC Command Reference This section describes the RMC command set. Commands are listed in alphabetical order. alert clear {alert, log, port} cp

clear log The clear log command clears all events from the system event log. clear port The clear port command clears the UARTs controlled by the RMC

disable warning When the disable warning command is issued, warning-level events no longer generate system alerts (this is the default state). disable

Table 7–4 DS15 initialization commands with MODEMDEF enabled Modem Command Description &C1 Normal Carrier Detect (CD) operations &Kx Sele

enable wdt The command enable wdt enables the operating system watchdog timer (disabled by default). NOTE: The watchdog timer is not available on DS1

help or ? The help or ? command displays the RMC command set. help or ? command-word Issuing the command help or ? followed by the first word of anoth

rmcreset The rmcreset command resets the RMC controller; it does not reset the DS15. send alert The send alert command forces an alert condition. It

X Operator Control Panel Y DVD/CD-RW drive Z Internal disk drive [ Power supply \ PCI riser ] CPU ^ System motherboard _ Memory ` Speaker (hidden) a

Com1_Mode Setting Description Through All data passes through RMC and is filtered for the escape sequence that is used to enter the RMC CLI. Snoop

set init The set init command sets the modem initialization string. The string is limited to 31 characters and is converted to uppercase. set logout

7.12 Troubleshooting Tips Table 7–5 lists possible causes and suggested solutions for symptoms. Table 7–5 RMC Troubleshooting Symptom Possible Ca

Table 7–5 RMC Troubleshooting (Continued) Symptom Possible Cause Suggested Solution New escape sequence is forgotten. RMC console must be rese

Chapter 8 FRU Removal and Replacement This chapter presents detailed procedures for removing and replacing Field Replaceable Units (FRUs) on AlphaServ

• System fan • Memory DIMM • Operator control panel (OCP) • Speaker • Motherboard You can also refer to video procedures on the HP Intranet or or

CAUTION: Static electricity can damage integrated circuits. Always use a grounded wrist strap (29-26246) and grounded work surface when working with

8.2 Important Information before Replacing FRUs The operating system must be shut down before you replace any FRUs. After replacing an FRU, you must

8.3 Recommended Spares Table 8–1 lists the recommended spare parts (or FRUs) by part number and description. Figure 8–1 shows their location. Tabl

1.5 Rear Ports and Slots Figure 1–6 Rear Ports and Slots A12B1112398456710MR0498A1-10 hp AlphaServer/AlphaStation DS15 Service Guide

Table 8–2 Optional Disk and Tape Drives The following components are not part of the recommended spares list but are included for convenient referen

8.3.1 Power Cords Table 8–3 lists the country-specific power cords for tower and pedestal systems. Table 8–3 Country-Specific Power Cords Power C

8.4 FRU Locations Figure 8–1 shows the location of FRUs. Figure 8–1 FRU Locations: Front and Top hp AlphaServer DS1512B7851114326REARMR0546BFRO

Key to Figure 8–1 X Center internal storage bay and disk drive Y PCI Fan Assembly Z PCI riser card [ Memory DIMMs \ Disk fan – front access storage ca

8.5 Removing the Top Cover To access internal components, you must first remove the top cover. Refer to the following figure and procedure. Figure 8–

Removing the Top Cover 1. Unlock the system X if it is locked. 2. Loosen the thumbscrew Y that secures the cover to the enclosure. 3. Pull the catc

8.6 Removing the Side Panel To gain access to components on the PCI side of the enclosure, you must first remove the side panel. Refer to the followi

Removing the Side Panel 1. First remove the top cover as explained in Section 8.5. 2. Locate the metal tab n on the panel o on the PCI side of the s

8.7 Replacing the PCI Fan The PCI fan provides cooling for the PCI side of the enclosure. Refer to the following figure and procedure when replacing

Replacing the PCI Fan 1. Shut down the operating system. 2. Turn off system power and unplug the power cord from the power supply. 3. Remove the t

X Power supply ground Y Key Z Mouse connector [ PCI Slots \ Ethernet port B ] Ethernet port A ^ Cable run hook _ SCSI connector ` Keyboard connector

8.8 Replacing the CPU Fan The CPU fan is mounted directly atop the CPU heat sink and provides cooling for the CPU. Refer to the following figure and

Replacing the CPU Fan 1. Shut down the operating system. 2. Turn off system power and unplug the power cord from the power supply. 3. Remove the t

8.9 Replacing the Disk in Center Internal Storage Bay The center internal storage bay provides a disk drive as optional storage. Refer to the followi

Removing the Center Internal Storage Bay 1. Shut down the operating system. 2. Turn off system power and unplug the power cord from the power suppl

Figure 8–7 Replacing the Disk in the Center Internal Storage Bay 33412MR0532 8-20 hp AlphaServer/AlphaStation DS15 Service Guide

Replacing the Disk in the Center Internal Storage Bay 1. Remove the four screws p from the bottom of the storage bay and slide the disk drive q out.

8.10 Replacing a Front Access Drive If the system includes the optional front access storage cage, then one or two disk drives or one tape drive may

Replacing a Front Access Disk Drive 1. Verify that the disk drive is not in use (the activity LED is off). 2. To remove the drive, press in the colo

Figure 8–9 Replacing a Front Access Tape Drive 213MR0634 CAUTION: Do not remove a drive that is in operation. Remove a drive only if its activity

Replacing a Front Access Tape Drive 1. Verify that the tape drive is not in use (the activity LED is off). 2. To remove the drive, press the locking

1.6 Network Connections There are two onboard Ethernet network connectors on the rear of the DS15 system. The DS15 system has dual onboard 10/100 Bas

8.11 Accessing the Front Access Storage Cage The front access storage cage is an optional component and the alternative to the internal storage cage.

Accessing the Front Access Storage Cage 1. Shut down the operating system. 2. Turn off system power and unplug the power cord from the power supply

8.12 Accessing the Internal Storage Cage The internal storage cage is an optional component and the alternative to the front access storage cage. You

Accessing the Internal Storage Cage 1. Shut down the operating system. 2. Turn off system power and unplug the power cord from the power supply. 3.

8.13 Replacing or Installing a PCI Option Module Some PCI option modules require drivers to be installed and configured. These options come with a C

Figure 8–12 Slots on the PCI Riser Card MR0502C53214 X Slot 1 – 66/33 MHz, 3.3v Y Slot 2 – 66/33 MHz, 3.3v Z Slot 3 – 33 MHz, 3.3v [ Slot 4 – 33 MH

Figure 8–13 Replacing or Installing a PCI Option Module MR052234512 8-32 hp AlphaServer/AlphaStation DS15 Service Guide

Replacing or Installing a PCI Module CAUTION: Check the keying before you install the PCI option module and do not force it into place. Plugging a mod

8.14 Replacing the PCI Riser Card The PCI riser card provides slots for PCI options modules and connects them to the motherboard. Figure 8–14 Repl

Replacing the PCI Riser 1. Shut down the operating system. 2. Turn off system power and unplug the power cord from the power supply. 3. Remove the

Figure 1–8 Network LED indicators The LEDs to the left of each Ethernet connector indicate its status. X LED Speed/Activity; indicates activity

8.15 Replacing Bottom Drive – Front Access Storage Cage The bottom disk drive provides optional storage. Refer to the following figure and procedure

Replacing Bottom Drive – Front Access Storage Cage 1. Shut down the operating system. 2. Turn off system power and unplug the power cord from the p

8.16 Replacing Bottom Drive – Internal Storage Cage The bottom disk drive provides optional storage. Refer to the following figure and procedure when

Replacing Bottom Drive – Internal Storage Cage 1. Shut down the operating system. 2. Turn off system power and unplug the power cord from the power

8.17 Replacing Middle Drive – Internal Storage Cage The middle drive provides optional storage. Refer to the following figure and procedure when repl

Replacing Middle Drive – Internal Storage Cage 1. Shut down the operating system. 2. Turn off system power and unplug the power cord from the power

8.18 Replacing DVD/CD-RW Drive – Internal Storage Cage The top drive is a half-height DVD/CR-RW drive for use with optical media. Refer to the follow

Replacing DVD/CD-RW Drive – Internal Storage Cage 1. Shut down the operating system. 2. Turn off system power and unplug the power cord from the po

8.19 Replacing the Power Supply The power supply provides regulated power to the system. Refer to the following figure and procedure when replacing

Removing Connectors from the Power Supply WARNING: Hazardous voltages are contained within the power supply. Do not attempt to service. Return to fa

Japanese Notice Canadian Notice This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Avi

1.7 Operator Control Panel The control panel provides system controls and status indicators. The controls are the Power and Halt/Reset buttons. T

Figure 8–20 Replacing the Power Supply 123312BMR0603A4 8-46 hp AlphaServer/AlphaStation DS15 Service Guide

Replacing the Power Supply 1. Perform the steps as explained in the preceding procedure. 2. At the rear of the enclosure, remove the four screws fro

8.20 Replacing the System Fan The system fan, mounted in the center bay, provides additional cooling for the enclosure. Refer to the following figure

WARNING: Contact with moving fan can cause severe injury to fingers. Avoid contact or remove power prior to access. WARNING: High current area.

8.21 Removing or Installing a Memory DIMM The system supports a total of 4 DIMMs, divided into two arrays of two slots each, and located on the mothe

Table 8–4 DIMM and Array Reference DIMM Connector Array n 1 J12 0 o 3 J13 2 p 0 J14 0 q 2 J15 2 The DIMMs in the preceding table are located

! WARNING: To prevent injury, access is limited to persons who have appropriate technical training and experience. Such persons are expected to und

8.21.1 Removing a Memory DIMM Memory DIMMs are critical components and should be handled with care. Refer to the following figure and procedure when

8.21.2 Installing a Memory DIMM Memory DIMMs must be replaced according to the rules in preceding Section 8.21. Refer to the following figure and pro

Installing a Memory DIMM 1. Perform the steps in the preceding procedure, Removing a Memory DIMM. 2. Use preceding Table 8–4, Figure 8–22, and the

X Halt/Reset button Y Amber system fault LED Z Amber over temperature fault LED [ Amber fan fault LED \ Green disk activity LED ] Green system powe

8.22 Replacing the Operator Control Panel The operator control panel (OCP) provides system controls and status indicators. The OCP is accessible afte

Removing the Front Bezel CAUTION: Care must be taken when installing a new OCP so that the LEDs line up with the holes in the enclosure. Failure to a

Figure 8–26 Replacing the Operator Control Panel MR0619A213A 8-58 hp AlphaServer/AlphaStation DS15 Service Guide

Replacing the Operator Control Panel 1. After removing the front bezel (as explained in the preceding procedure), unplug the OCP connector n from the

8.23 Replacing the Speaker The speaker provides audible tones for various system events. Refer to the following figure and procedure when replacing a

Replacing the Speaker 1. Shut down the operating system. 2. Turn off system power and unplug the power cord from the power supply. 3. Remove the to

8.24 Preparing to Replace the Motherboard The motherboard is the main logic board for the system and is mounted on the bottom of the enclosure. You m

8.25 Removing Intervening Components To access the motherboard, you must remove most of the other system components. Refer to the following figure an

Figure 8–29 Removing Rear Screws 12BMR0641132 8-64 hp AlphaServer/AlphaStation DS15 Service Guide

Removing Intervening Components 1. Shut down the operating system. 2. Turn off system power and unplug the power cord from the power supply. 3. Re

1.8 System Motherboard Figure 1–10 System Motherboard 1-16 hp AlphaServer/AlphaStation DS15 Service Guide

Figure 8–30 Removing the Center Support Bracket 12BMR061011123 8-66 hp AlphaServer/AlphaStation DS15 Service Guide

Removing the Center Support Bracket 1. Perform the steps in the preceding procedure, Removing Intervening Components. 2. Remove the three retaining

8.26 Replacing the Motherboard The motherboard requires care in handling. Pay close attention to nearby metal brackets and sharp edges when replacing

Removing the Motherboard 1. After removing all intervening components as described in the preceding procedures, release the motherboard n by removing

8.27 Reinstalling System Components After installing the new motherboard, you need to replace all the other components and cables. Refer to the follo

After Installing a New Motherboard: 1. Power up to the P00>>> prompt. 2. Enter the clear_error all command. 3. Enter the set sys_serial_n

Appendix A Jumpers on System Motherboard This appendix describes the configuration of jumpers on the system motherboard. Sections are as follows: •

A.1 Location of Jumpers The following figure shows the location of all jumpers on the system motherboard. The next section describes the function and

A.2 Function of Jumpers Jumpers can be grouped into system-level functions and server management functions. A.2.1 System Jumpers System jumpers are

X CPU Y Internal SCSI connector Z IDE connector [ Memory DIMM slot - array 2, DIMM 2 \ Memory DIMM slot - array 0, DIMM 0 ] Memory DIMM slot - array

Jumper Name Pins Function (Off = No Jumper) Channel A (default) J35 SCSI bus width Channel B Off = 8-bit SCSI on Channel B On = Wide 16-bit SCS

Jumper Name Pins Function (Off = No Jumper) J28 DTR Off = Normal On = Force DTR A.2.3 Jumper for COM1 Pass through Enable Jumper J30 enables o

A.3 Setting Jumpers Review the material in the previous sections of this appendix before setting any system jumpers. First, shut down the system and

Appendix B Isolating Failing DIMMs This appendix explains how to manually isolate a failing DIMM from the failing address and failing data bits. It al

B.1 Information for Isolating Failures Table B–1 lists the information needed to isolate the failure. The failing address and failing data can come

B.2 DIMM Isolation Procedure Use the following procedure to isolate a failing DIMM. 1. Find the failing array by using the failing address and the

3. After finding the real array, determine whether it is the lower array set or the upper array set. Use DPR locations 80 and 84 listed in Table B–1

Table B–4 Failing DIMM Lookup Table Array 0 Array 2 Data Bits D I M M J# D I M M J# 0 0 14 2 151 0 14 2

Table B–4 Failing DIMM Lookup Table (Continued) Array 0 Array 2 Data Bits D I M M J# D I M M J# 24 1 12 3 1325 1 1

Table B–4 Failing DIMM Lookup Table (Continued) Array 0 Array 2 Data Bits D I M M J# D I M M J# 48 1 12 3 1349 1 1

1.9 Slots on the PCI Riser Card Figure 1–11 Slots on the PCI Riser Card MR0502C53214 1-18 hp AlphaServer/AlphaStation DS15 Service Guide

Table B–4 Failing DIMM Lookup Table (Continued) Array 0 Array 2 Data Bits D I M M J# D I M M J# 72 0 14 2 1573 0

Table B–4 Failing DIMM Lookup Table (Continued) Array 0 Array 2 Data Bits D I M M J# D I M M J# 96 0 14 2 1597 0

Table B–4 Failing DIMM Lookup Table (Continued) Array 0 Array 2 Data Bits D I M M J# D I M M J# 120 1 12 3 13121 1

Table B–4 Failing DIMM Lookup Table (Continued) Array 0 Array 2 Check Bits D I M M J# D I M M J# 0 0 14 2 151 0 14

B.3 EV68 Single-Bit Errors The procedure for detection down to the set of DIMMs for a single-bit error is very similar to the procedure described in

Table B–5 Syndrome to Data Check Bits Table (Continued) Syndrome C_Syndrome 0 C_Syndrome 1 31 Data Bit 14 or 142 Data Bit 78 or 206 34 Data Bit

Table B–5 Syndrome to Data Check Bits Table (Continued) Syndrome C_Syndrome 0 C_Syndrome 1 B0 Data Bit 46 or 174 Data Bit 110 or 238 B5 Data Bi

Index A AAR memory addresses, B-2 Alert string, 7-28 Alpha System Reference Manual, 4-24 Auto start Tru64 UNIX or OpenVMS, 6-14 auto_action environmen

examine, 4-11 exer, 4-15 grep, 4-20 hd, 4-22 info, 4-24 kill, 4-39 kill_diags, 4-39 memexer, 4-40 memtest, 4-42 more el, 4-8 net, 4-47 nettest, 4-49 s

Firmware files, 2-17 Firmware updates, 2-30 Firmware, updating, 2-18 Floppy device, 3-20 Front access storage cage desktop system:, 1-4 Front access s

X Slot 1 – 66/33 MHz, 3.3v Y Slot 2 – 66/33 MHz, 3.3v Z Slot 3 – 33 MHz, 3.3v [ Slot 4 – 33 MHz, 3.3v r LED – connected to +5 VAUX Table 1–1 How P

K kbd_hardware_type environment variable, 6-11 kill command, 4-39 kill_diags command, 4-39 kzpsa_host_id environment variable, 6-11 L language environ

console, 3-8 Power-up error messages, 3-12 Power-up sequence, 3-3, 3-4, 3-6 Problem report SEA, 5-5 Problem report details SEA, 5-6, 5-7 Q quit comman

show power command, 2-15 show_status command, 4-58 Single-bit errors, detecting, B-12 Slots DIMM, 1-16 memory, 1-16 PCI, 1-18 Snoop mode, 7-7 Soft byp

View tt_allow_login environment variable, 6-13 front, 1-6 OCP, 1-14 U rear, 1-10 Updating firmware, 2-18 top, 1-8 Updating firmware with floppy device

1.10 Storage Cage Options The AlphaServer DS15 system comes with either an internal storage cage or a front access storage cage. 1.10.1 Internal St

X Center internal storage bay Y DVD/CD-RW drive Z DVD/CD-RW or internal drive bay (disk or tape) [ Internal drive bay System Overview 1-21

1.10.2 Front Access Storage Cage Systems configured with a front access storage cage includes a slim-line DVD/CD-RW drive and two 3.5-inch x 1-inch h

X Center internal storage bay Y DVD/CD-RW drive Z Universal drive bay [ Universal drive bay \ Internal drive bay System Overview 1-23

1.11 Console Terminal The console terminal can be a serial (character cell) terminal connected to the COM1 port or a VGA monitor connected to a VGA

Figure 1–15 Console Terminal Connected to Optional Video Card A12BMR0508B System Overview 1-25

1.12 Power Connection Figure 1–16 shows the power connection for a desktop system. Figure 1–16 Connecting the Power for the Desktop MR0504B3212B1

Figure 1–17 Connecting the Power for a Rackmount System MR0504A323412B1 X Thumbscrew Y Power cord bracket with attached screw Z Power cord [ Power

1.13 System Access Lock The system enclosure has a key lock n for security, as shown in the figure. If you wish to limit access to the inside of the

Chapter 2 Troubleshooting This chapter describes the starting points for diagnosing problems on AlphaServer DS15 systems. The chapter also provides in

2.1 Questions to Consider Before troubleshooting any system problem, first check the site maintenance log for the system's service history. Be

2.2 Diagnostic Categories System problems can be classified into the following categories. Using these categories, you can quickly determine a starti

2.2.1 Error Beep Codes Audible beep codes announce specific errors that might be encountered while the system is powering up. Table 2–1 identifies th

2.2.2 Diagnostic LEDs on the OCP Diagnostic LEDs on the operator control panel indicate error conditions and power-up information. Figure 2–1 LED

Contents Preface...xv Chapte

Table 2–3 OCP LED Indications LED Color LED On Function ] Green System power is on. \ Green There is disk activity. [ Amber There is a fan faul

2.2.3 Power Problems Power problems can prevent the system from operating. Use the following table to troubleshoot these problems. Table 2–4 Power

2.2.4 Problems Getting to Console Mode Certain problems can prevent access to console mode. Use the following table to troubleshoot these problems. T

2.2.5 Problems Reported by the Console The console may report certain problems. Use the following table to troubleshoot these problems. Table 2–6 P

2.2.6 Boot Problems Certain problems may interfere with the boot process. Use the following table to troubleshoot these problems. Table 2–7 Boot Pr

Problem/Possible Cause Action OpenVMS server should be set to mop. Run the test command to check that the boot device is operating. Check ei*0_mode.

2.2.8 Memory Problems Memory problems may affect system performance. Use the following table to troubleshoot these problems. Table 2–9 Memory Testi

2.2.9 PCI Bus Problems PCI bus problems at startup are usually indicated by the inability of the system to detect the PCI device. Use the following

2.2.10 SCSI Problems SCSI problems are generally manifested as data corruption, boot problems, or poor performance. Do the following: • Check SCSI

2.2.11 Thermal Problems and Environmental Status Overtemperature conditions can cause the system to shut down. The DS15 system operates in an ambie

2.2.10 SCSI Problems...2-14 2.2.11 Thermal Problems and Env

2.3 Fail-Safe Booter Utility The fail-safe booter utility (FSB) is another variant of the SRM console. The FSB provides an emergency recovery mechan

Figure 2–2 FSB Switch "On" Setting 2.3.3 Required Firmware The required firmware for your system is preloaded onto the flash ROM. Copie

2.4 Updating Firmware Be sure to read the information on starting the FSB utility before continuing with this section. Updating the Console Firmware

UPD> exit Do you want to do a manual update? [y/(n)] n UPD> list Device Current Revision Filename Update Revision

2.5 Service Tools and Utilities This section lists some of the tools and utilities available for acceptance testing and diagnosis and gives recommend

RMC can be accessed as long as the power cord for a working supply is plugged into the AC wall outlet and a console terminal is attached to the system

2.6 Q-Vet Installation Verification CAUTION: Customers are not authorized to access, download, or use Q-Vet. Q-Vet is for use by HP engineers to ver

Swap or Pagefile Space The system must have adequate swap space (on Tru64 UNIX) or pagefile space (on OpenVMS) for proper Q-Vet operation. You can se

2.6.1 Installing Q-Vet The procedures for installation of Q-Vet differ between operating systems. You must install Q-Vet on each partition in the sy

1. Delete any QVETAXPxxx.A or QVETAXPxxx.EXE file from the current directory. 2. Copy the self-extracting kit image file (QVETAXPxxx.EXE) to the cur

Chapter 4 SRM Console Diagnostics 4.1 Diagnostic Command Summary...4-2 4.2 B

2.6.2 Running Q-Vet You must run Q-Vet on each partition in the system to verify the complete system. Review the Special Notices and the Testing Note

OpenVMS Graphical Interface 1. From the Main Menu, select IVP, Load Script and select Long IVP (the IVP tests will then load into the Q-Vet proces

2.6.3 Reviewing Results of the Q-Vet Run After running Q-Vet, check the results of the run by reviewing the summary log. If you follow the above step

2.6.4 De-Installing Q-Vet The procedures for de-installation of Q-Vet differ between operating systems. You must de-install Q-Vet from each partiti

2.7 Information Resources Many information resources are available, including tools that can be downloaded from the Internet, firmware updates, a sup

2.7.4 Fail-Safe Booter The fail-safe booter (FSB) allows you to run another console to repair files that reside in the flash ROMs on the system mothe

Chapter 3 Power-Up Diagnostics and Display This chapter describes the power-up process and RMC, SROM, and SRM power-up diagnostics. The following top

3.1 Overview of Power-Up Diagnostics The power-up process begins with the power-on of the power supply. After the AC and DC power-up sequences are c

3.2 System Power-Up Sequence The power-up sequence is described below and illustrated in Figure 3–1. The RMC is responsible for the power-up sequence

Chapter 6 System Configuration and Setup 6.1 System Consoles...

Figure 3–1 Power-Up Sequence release TIG from resetapply power-on to TIGrelease system from resetwait for TIG to apply readywait for TIG to request

3.3 Power-Up Displays Power-up information is displayed on the OCP LEDs and on the console terminal startup screen. Messages sent from the RMC and

Power-Up Sequence  When the system powers up, the SROM code is loaded into the I-cache (instruction cache) on the CPU. Minimum amount of hardware is

NOTE: The power-up text that is displayed on the screen depends on what kind of terminal is connected as the console terminal: VT or VGA. If the

3.3.2 Console Power-Up Display When power-up is complete, the CPU transfers control to the SRM console. The console continues the system initializati

 The primary CPU prints a message indicating that it is running the console. Starting with this message, the power-up display is sent to any consol

3.3.3 SRM Console Event Log The SRM console event log helps you troubleshoot problems that do not prevent the system from coming up to the SRM consol

To check for and locate errors, enter the Log command at the RMC> prompt. Example 3–4 Using the Log Command to Check for Errors RMC>log Entry

3.4 Power-Up Error Messages Audible beep codes announce specific errors that might be encountered while the system is powering up. Table 3–1 identi

3.4.1 Checksum Error When the system detects the error, it attempts to load the fail-safe booter (FSB) console so that you can load new console firmw

8.6 Removing the Side Panel...8-12 8.7 Replacing the PCI Fan...

create poll create timer create powerup access NVRAM 1024 MB of System Memory Testing Memory ... probe I/O subsystem starting drivers entering idle lo

3.4.2 SROM Memory Configuration Errors If the SROM fails, the display will show all the DIMMs that are missing. The system uses the JEDEC data on the

Memory initialization Missing DIMM 1 Loading console Code execution complete (transfer control) ****************************************** Example 3–

3.5 Forcing a Fail-Safe Load The fail-safe booter is another variant of the SRM console. The FSB provides an emergency recovery mechanism if the fir

Figure 3–2 FSB Switch "On" Setting (Rackmounted Orientation) 3-18 hp AlphaServer/AlphaStation DS15 Service Guide

3.6 Updating the RMC Under certain circumstances, the RMC will not function. If the problem is caused by corrupted RMC flash ROM, you need to updat

3.7 Field Use of a Floppy Diskette The DS15 does not ship with a floppy diskette device. However, the console software and hardware maintain floppy

Chapter 4 SRM Console Diagnostics This chapter describes troubleshooting with the SRM console. The SRM console firmware contains ROM-based diagnostics

4.1 Diagnostic Command Summary Diagnostic commands are used to test the system and help diagnose failures. Table 4–1 gives a summary of the SRM diag

Table 4–1 Summary of Diagnostic and Related Commands (Cont'd.) Command Function more el Same as cat el, but displays the console event log one