LaserJet 21002100M2100TNPrintersHPUserGuide
viii ENReloading Media into Tray 2 or Optional Tray 3 . . . . . . . . . . . . . . . 32Changing Paper Size in Tray 2 or Optional Tray 3 . . . . . .
88 Chapter 4 Problem SolvingEN Paper Jam: Tray 2 or Optional Tray 3 Paper Feed Area NoteIf paper has entered the toner cartridge area, follow the ins
ENChapter 4 Problem Solving 89Paper Jam: Output Areas CAUTIONPaper jams in this area may result in loose toner on the page. If you get any toner on y
90 Chapter 4 Problem SolvingENPaper Jam: Removing Torn Pieces of Paper Sometimes a piece of jammed paper can tear when being removed. Use the followi
ENChapter 4 Problem Solving 91Solving Print Quality Problems Print Quality Checklist General print quality problems can be solved by following the ch
92 Chapter 4 Problem SolvingENImage Defect Examples The examples below depict letter-size paper that has passed through the printer short-edge first.
ENChapter 4 Problem Solving 93Light Print or FadeIf a vertical white streak or faded area appears on the page:l The toner supply is low. You may be a
94 Chapter 4 Problem SolvingENVertical Lines If black or white vertical streaks appear on the page:l The photosensitive drum inside the toner cartrid
ENChapter 4 Problem Solving 95Vertical Repetitive Defects If marks repeatedly appear on the printed side of the page at even intervals:l The toner ca
96 Chapter 4 Problem SolvingENWrinkles or Creasesl Make sure that paper is loaded properly.l Check the paper type and quality. See “Media Specificati
ENChapter 4 Problem Solving 97Infrared Printing ProblemsInfrared Printing ProblemsSymptom Possible Cause SolutionThe connection cannot be established
EN ixCleaning Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Font List . . . . . . . . . . . . . . . . . . . . .
98 Chapter 4 Problem SolvingENThe connection cannot be established or the transmission seems to be taking longer than usual (continued).Bright lights
ENChapter 4 Problem Solving 99Troubleshooting Error Messages When the printer experiences an error, the control panel will indicate the error message
100 Chapter 4 Problem SolvingENAttentionThere are three possible causes that will display the Attention light pattern:l Door openl Toner cartridge mi
ENChapter 4 Problem Solving 101Service ErrorAn error has occurred that has caused the printer to halt the current print job. Pressing the GO button o
102 Chapter 4 Problem SolvingENSecondary Light PatternsContinuable ErrorType of Error Light Pattern Recommended ActionMemory Overflow The printer mem
ENChapter 4 Problem Solving 103IO Error The cable between the printer and computer has a bad connection or the cable is of poor quality. Check the ca
104 Chapter 4 Problem SolvingENEIO Error The printer has experienced a temporary EIO error. Reset the printer by turning the printer off and back on
ENChapter 4 Problem Solving 105 Accessory ErrorType of Error Light Pattern Recommended ActionEIO Port Error Remove the accessory from the EIO Port or
106 Chapter 4 Problem SolvingENDIMM Slot 3 Error Remove the accessory from the EIO Port or DIMM Slot indicated by the error to continue printing.Acce
ENChapter 4 Problem Solving 107Network Problems You are experiencing shared printer problems.l Print a Configuration page. If an HP JetDirect EIO pri
x ENVCCI Statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137Korean EMI Statement . . . . . . . . . . . . . . . . . . . .
108 Chapter 4 Problem SolvingENCommon Windows ProblemsCommon Windows ProblemsSymptom Possible Cause SolutionWindows message during installation reads
ENChapter 4 Problem Solving 109Error Message:“General Protection Fault”“Exception OE”“Spool32”“Illegal Operation”(Continued)Delete all temp files fro
110 Chapter 4 Problem SolvingENCommon Macintosh Problems Macintosh ProblemsSymptom Possible Cause SolutionProblems in the ChooserPrinter driver icon
ENChapter 4 Problem Solving 111Make sure the printer has been chosen in the Chooser by printing a self-test. (Simultaneously press GO and JOB CANCEL.
112 Chapter 4 Problem SolvingENAn encapsulated PostScript (EPS) file does not print with the correct fonts. This problem occurs with some software ap
ENChapter 4 Problem Solving 113Selecting an Alternate PPD1. Open the Chooser from the Apple menu. 2. Click the LaserWriter icon.3. If you are on a ne
114 Chapter 4 Problem SolvingENTroubleshooting PS Errors The following situations are PS language specific and may occur when several printer languag
ENChapter 4 Problem Solving 115VM Error Font Error Select unlimited downloadable fonts from printer driver.Range Check Font Error Select unlimited do
116 Chapter 4 Problem SolvingEN
ENChapter 5 Service and Support 1175Service and SupportAvailabilityHP provides a variety of service and support options around the world. Availabilit
ENChapter 1 Printer Basics 11Printer BasicsGetting to Know the PrinterThis chapter provides information in the following areas:l Printer Featuresl Pr
118 Chapter 5 Service and SupportENGuidelines for Repacking the PrinterlRemove and retain any DIMMs (dual in-line memory modules) installed in the pr
ENChapter 5 Service and Support 119Service Information FormWHO IS RETURNING THE EQUIPMENT?Date:Person to contact: Phone: ( )Alternate contact: Ph
120 Chapter 5 Service and SupportENHP Maintenance AgreementsHP has several types of maintenance agreements that meet a wide range of support needs. M
ENChapter 5 Service and Support 121Hewlett-Packard Limited Warranty Statement1. HP warrants to you, the end-user customer, that HP hardware, accessor
122 Chapter 5 Service and SupportEN7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIE
ENChapter 5 Service and Support 123Limited Warranty for Toner Cartridge LifeNoteThe warranty below applies to the toner cartridge that came with this
124 Chapter 5 Service and SupportENWorldwide Sales and Service OfficesNote Before calling an HP Sales and Service office, be sure to contact the appr
ENChapter 5 Service and Support 125ColombiaHewlett-Packard ColombiaCalle 100 No. 8A -55Torre C Oficina 309Bogotá, ColombiaCzech RepublicHewlett-Packa
126 Chapter 5 Service and SupportENJapanHewlett-Packard Japan, Ltd.3-29-21 Takaido-higashi Suginami-ku, Tokyo 168 Phone: (81) (3) 3335-8333Fax: (81)
ENChapter 5 Service and Support 127SingaporeHewlett-Packard Singapore(Sales) Pte Ltd450 Alexandra RoadSingapore (119960)Phone: (65)275-3888Fax: (65
2 Chapter 1 Printer BasicsENPrinter Features Fast Print Speedl10 pages-per-minute printing (with Intel 80960JD RISC-based formatter).Excellent Print
128 Chapter 5 Service and SupportEN
ENAppendix A Specifications 129ASpecificationsPrinter SpecificationsHP LaserJet 2100HP LaserJet 2100 with Optional Tray 3Height 230 mm (9 in.) 309 mm
130 Appendix A SpecificationsENWARNING! Power requirements are based on the region where the printer is sold. Do not convert operating voltages. This
ENAppendix A Specifications 131FCC RegulationsThis equipment has been tested and found to comply with the limits for a Class B digital device, pursua
132 Appendix A SpecificationsENEnvironmental Product Stewardship ProgramProtecting the EnvironmentHewlett-Packard Company is committed to providing q
ENAppendix A Specifications 133The design of this HP LaserJet printer facilitates the recycling of:PlasticsPlastic parts have markings according to i
134 Appendix A SpecificationsENMaterial Safety Data SheetThe Toner Cartridge/Drum MSDS can be obtained by contacting the HP LaserJet Supplies website
ENAppendix A Specifications 135Regulatory Statements Declaration of Conformityaccording to ISO/IEC Guide 22 and EN45014Manufacturer's Name: Hewl
136 Appendix A SpecificationsENLaser Safety StatementThe Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration h
ENAppendix A Specifications 137VCCI Statement (Japan)Korean EMI StatementLaser Statement for FinlandLASERTURVALLISUUSLUOKAN 1 LASERLAITEKLASS 1 LASER
ENChapter 1 Printer Basics 3Automatic Language SwitchinglWhen optional printer languages (such as PS emulation) are installed, the printer automatica
138 Appendix A SpecificationsENkatsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän te
ENAppendix B Media Specifications 139BMedia SpecificationsOverviewThis printer accepts a variety of media, such as cut-sheet paper (including up to 1
140 Appendix B Media SpecificationsENSupported Sizes of PaperNote You may experience some paper jams when using any media with a length less 178 mm (
ENAppendix B Media Specifications 141 a. The printer supports a wide range of media sizes. See “Printing on Custom-Sized Media or Cardstock” on page
142 Appendix B Media SpecificationsENGuidelines for Using PaperFor best results, use conventional 90 g/m2 (24 lb) paper. Make sure the paper is of go
ENAppendix B Media Specifications 143Note Do not use letterhead paper that is printed with low-temperature inks, such as those used in some types of
144 Appendix B Media SpecificationsENPrinting and Paper Storage EnvironmentIdeally, the printing and paper storage environment should be at or near r
ENAppendix B Media Specifications 145EnvelopesEnvelope construction is critical. Envelope fold lines can vary considerably, not only between manufact
146 Appendix B Media SpecificationsENEnvelopes with Double Side SeamsDouble side-seam construction has vertical seams at both ends of the envelope ra
ENAppendix B Media Specifications 147Envelope MarginsThe following gives typical address margins for a commercial #10 or DL envelope.Note For the bes
4 Chapter 1 Printer BasicsENPrinter SoftwareThe printer comes with helpful software including printer drivers and optional software. The printer driv
148 Appendix B Media SpecificationsENLabelsCAUTION To avoid damaging the printer, use only labels recommended for laser printers, such as HP-brand la
ENAppendix B Media Specifications 149TransparenciesTransparencies used in the printer must be able to withstand 200° C (392° F), the printer’s fusing
150 Appendix B Media SpecificationsEN
ENAppendix C Printer Memory and Expansion 151CPrinter Memory and ExpansionOverviewl Printer Memoryl Installing Memoryl Checking Memory Installationl
152 Appendix C Printer Memory and ExpansionENPrinter MemoryThe printer has three dual in-line memory module (DIMM) slots for upgrading with:l More pr
ENAppendix C Printer Memory and Expansion 153Installing Memory CAUTIONStatic electricity can damage dual in-line memory modules (DIMMs). When handli
154 Appendix C Printer Memory and ExpansionEN6 Remove the DIMM from the antistatic package. 7 Holding the DIMM by the edges, align the notches on the
ENAppendix C Printer Memory and Expansion 155Checking Memory InstallationTo verify that DIMMs are installed correctly:1. Turn the printer on. Check t
156 Appendix C Printer Memory and ExpansionENInstalling an HP JetDirect EIO Card1 Turn the printer off, and disconnect the power cord. 2 Open the int
ENAppendix D Printer Commands 157DPrinter CommandsOverviewMost software applications do not require you to enter printer commands. See your computer
ENChapter 1 Printer Basics 5Windows Installation1. Run the install program by following the instructions for your Windows version.Note If you don’t h
158 Appendix D Printer CommandsENPJLHP's Printer Job Language (PJL) provides control above PCL and other printer languages. The four major funct
ENAppendix D Printer Commands 159Many printer commands use the lowercase letter l (l) and the number one (1), or the uppercase letter O (O) and the n
160 Appendix D Printer CommandsENCombining Escape SequencesEscape sequences may be combined into one escape sequence string. There are three importan
ENAppendix D Printer Commands 161Selecting PCL FontsPCL printer commands for selecting fonts can be found on the PCL Font List. A sample section is s
162 Appendix D Printer CommandsENPage Control CommandsPaper Source?&l #H0 = prints or ejects current page1 = Tray 22 = manual feed, paper3 = manu
ENAppendix D Printer Commands 163Vertical Motion Index?&l #C1/48-inch increments (compresses print vertically)Line Spacing?&l #D# = lines per
164 Appendix D Printer CommandsENLanguage SelectionEnter PCL Mode?%#A0 = Use previous PCL cursor position1 = Use current HP-GL/2 pen positionEnter HP
ENAppendix D Printer Commands 165a. The preferred method is to use the primary pitch command.Primary Stroke Wt. ?(s#B0 = medium (book or text)1 = sem
166 Appendix D Printer CommandsEN
EN Index 167IndexNumerics2-sided printing 403x5 cardsprinting 39Aaccessing the printer driver 44accessories 23ordering 23–25acoustic emissions 130ad
6 Chapter 1 Printer BasicsEN3. Register your printer with HP.If you have access to the World Wide Web, please take a moment to complete the registrat
168 IndexENprinting on 39infrared portprinting with 21installingfonts 7FontSmart 7JetSend 9installing printer memory 153–155internal cleaning proce
EN Index 169double sided 40duplexing 40envelopes 35forms 42labels 37letterhead 42multiple pages on one sheet 50postcards 39preparing for 28quality g
170 IndexEN
Printed on at least50%Total Recycled Fiber withat least 10% Post-Consumer PaperCopyright© 1998Hewlett-Packard Co.Printed in USAManual Part No.C4170-90
ENChapter 1 Printer Basics 7Note For driver only or OEM setup, see the Readme on the installation CD.HP FontSmartAccess HP FontSmart from the HP Lase
8 Chapter 1 Printer BasicsEN*The software for these systems is not included on the compact disc with the printer, but is available from the Internet.
ENChapter 1 Printer Basics 9HP JetSend (CD-ROM - Windows 9x/NT 4.0 only)HP JetSend is a new technology from Hewlett-Packard that allows devices to co
10 Chapter 1 Printer BasicsENMacintosh Installation1. Run the install program by placing the compact disc in the CD-ROM drive. The installation windo
ENChapter 1 Printer Basics 11Software For Macintosh ComputersPostScript Printer Description Files (PPDs)PPDs, in combination with the LaserWriter dri
12 Chapter 1 Printer BasicsENDOS InstallationDOS Remote Control Panel1. Place the compact disc in the CD-ROM drive.2. From the DOS prompt, type x: (w
ENChapter 1 Printer Basics 13Software Installation Tips I do not have a CD-ROM drive.If you have access to another computer with a CD-ROM drive, you
14 Chapter 1 Printer BasicsENWhat other software is available to me?See “Printer Software” on page 4 for descriptions of the optional printing system
ENChapter 1 Printer Basics 15Control Panel Button UsageThe printer has two buttons: JOB CANCEL and GO.Job CancelPress JOB CANCEL to cancel a job the
16 Chapter 1 Printer BasicsENLight PatternsLight patterns provide both status and error messages. The lights can be in any one of the following state
ENChapter 1 Printer Basics 17Processing The printer is receiving or processing data.Pressing JOB CANCEL cancels the current job. One or two pages may
HP LaserJet 2100, 2100 M, and 2100 TN PrintersUser Guide _________________
18 Chapter 1 Printer BasicsENPaper Out The attention light is on. The printer is out of paper. The attention light will stay on until paper is added.
ENChapter 1 Printer Basics 19Continuable ErrorPressing the GO button causes the printer to attempt to recover from the error and print whatever it ca
20 Chapter 1 Printer BasicsENPrinting with the Infrared Port (Wireless Printing) The infrared (IR) port is located on the lower right corner of the p
ENChapter 1 Printer Basics 21Printing Instructions 1. Make sure the printer is in ready state (Ready light on). 2. Align an IrDA-compliant computer w
22 Chapter 1 Printer BasicsENInterface PortsThe HP LaserJet 2100 and the 2100 M printers include two interface ports: an IEEE-1284 parallel and a Loc
ENChapter 1 Printer Basics 23Accessories and Ordering InformationThe following list of accessories was current at the time of printing. Ordering info
24 Chapter 1 Printer BasicsENCable and Interface AccessoriesHP JetDirect 600 N EIO Print serversEthernet (10Base-T)Ethernet (10Base-T,10Base2 LocalTa
ENChapter 1 Printer Basics 25HP LaserJet Labels Letter (8.5 by 11 in.) white labelsLetter (8.5 by 11 in.) clear labelsA4 (210 by 297 mm) white labels
26 Chapter 1 Printer BasicsEN
ENChapter 2 Printing Tasks 272Printing TasksOverviewThis chapter explains your printing options and gives common printing tasks:l Preparing for Print
Hewlett-Packard Company11311 Chinden BoulevardBoise, Idaho 83714 U.S.A.© Copyright Hewlett-Packard Company 1998All Rights Reserved. Reproduction, adap
28 Chapter 2 Printing TasksENPreparing for PrintingPurchasing Paper and Other MediaHP LaserJet printers produce excellent print quality documents. Yo
ENChapter 2 Printing Tasks 29Media Input OptionsThe printer comes with two paper trays. By default, the printer draws first from Tray 1. If Tray 1 is
30 Chapter 2 Printing TasksENTray 2 and Optional Tray 3 Paper SizesTray 2 and optional Tray 3 have settings for the following paper sizes:l A4l A5l B
ENChapter 2 Printing Tasks 31Loading Media into Tray 1Tray 1 (multi-purpose) holds up to 100 sheets of paper or up to 10 envelopes.1 Open Tray 1 by p
32 Chapter 2 Printing TasksENReloading Media into Tray 2 or Optional Tray 31 Pull the desired tray out of the printer. 2 Push down on the metal paper
ENChapter 2 Printing Tasks 33Changing Paper Size in Tray 2 or Optional Tray 31Pull the desired tray out of the printer and remove any paper. 2Press o
34 Chapter 2 Printing TasksEN6 Load up to 250 sheets into the paper tray. Make sure the paper is flat in the tray at all four corners. Keep the media
ENChapter 2 Printing Tasks 35Printing TasksPrinting on EnvelopesCAUTIONBefore you load envelopes in Tray 1, make sure they are undamaged and are not
36 Chapter 2 Printing TasksEN4 Place the envelopes into the tray short-edge in, print-side up. The stamp end must enter the printer first. 5 Slide th
ENChapter 2 Printing Tasks 37Printing on LabelsOnly use labels recommended for laser printers, such as HP LaserJet labels. See “Labels” on page 148 f
EN iiiHP Support Online Services: for 24-hour access to information over your modem, we suggest these services:World Wide Web URL - Printer drivers
38 Chapter 2 Printing TasksENPrinting on TransparenciesOnly use transparencies recommended for use in laser printers, such as HP transparency film. O
ENChapter 2 Printing Tasks 39Printing on Custom-Sized Media or CardstockPostcards, 3 by 5 in. (index) cards, and other custom-sized media can be prin
40 Chapter 2 Printing TasksENPrinting on Both Sides of Media (Manual Duplexing)l Print the first side of the media as you would normally. l Print the
ENChapter 2 Printing Tasks 41Long and Short Edge Manual DuplexingThere are two ways to manually duplex, long edge or short edge binding. Long edge ma
42 Chapter 2 Printing TasksENPrinting on Special MediaLetterhead or Preprinted Forms OrientationTray 1 letterhead orientation: print-side up, top-edg
ENChapter 2 Printing Tasks 43Canceling a Print JobA print job can be stopped from a software application, a print queue, or the JOB CANCEL button.l I
44 Chapter 2 Printing TasksENSoftware TasksThis section lists the common printing tasks that are controlled through the printer software. Some printe
ENChapter 2 Printing Tasks 45 Using the Printer Driver HelpEach printer driver has help screens that can be activated from the Help button in the pri
46 Chapter 2 Printing TasksENCreating and Using WatermarksThe Watermark options allow you to specify that text be placed “underneath” (in the backgro
ENChapter 2 Printing Tasks 47PCL 6 (Windows NT 4.0)To use an existing watermark1. Click the Start button, point to Settings, then click Printers. Rig
iv ENHP Service Information:To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).HP Service Agreements:Call 1-800
48 Chapter 2 Printing TasksENWindows NT 4.0 PS To use an existing watermark1. Access the printer driver.2. From the Advanced tab, click Document Opt
ENChapter 2 Printing Tasks 49MacintoshLaserWriter 8.4 and higher1. Select Page Setup from the File menu.2. Click the pop-up and select Watermark/Over
50 Chapter 2 Printing TasksENPrinting Multiple Pages on One Sheet of Paper (N-up Printing)You can select the number of pages you want to print on a s
ENChapter 2 Printing Tasks 51Windows NT 4.0 PS 1. Access the printer driver.2. From the Advanced tab, click Document Options, then Printer Features
52 Chapter 2 Printing TasksENSetting a Custom Paper SizeUse the Custom Paper feature to print on paper sizes other than standard sizes.Custom Paper S
ENChapter 2 Printing Tasks 53Windows 9x PS 1. Access the printer driver.2. From the Paper tab, scroll to the right of the Paper Size box and click Cu
54 Chapter 2 Printing TasksENCreating and Using Quick SetsQuick Sets allow you to save the current driver settings (for example, page orientation, n-
ENChapter 2 Printing Tasks 55PCL 6 (Windows NT 4.0)Creating Quick SetsIf you are running the printer driver from the server, you need administrator r
56 Chapter 2 Printing TasksENUsing EconoModeEconoMode (Save Toner) allows the printer to use less toner on each page. Selecting this option will exte
ENChapter 2 Printing Tasks 57MacintoshLaserWriter 8.31. Select Print from the File menu.2. Click Options.3. Select the desired EconoMode setting.4. C
EN vCustomer Support WorldwideCustomer Support and Product Repair Assistance for the U.S. and Canada:(Refer to the service and support chapter of t
58 Chapter 2 Printing TasksENChoosing Print Quality SettingsThe printer’s default print quality setting is Best Quality, which uses 1200 dpi to provi
ENChapter 2 Printing Tasks 59Windows NT 4.0 PS 1. Access the printer driver.2. From the Advanced tab, click Graphics to expand its subentries.3. Cli
60 Chapter 2 Printing TasksENUsing Reduce/Enlarge OptionsReduce/Enlarge options allow you to scale your document to a percent of its normal size. You
ENChapter 2 Printing Tasks 61Windows NT 4.0 PS To reduce or enlarge your document1. Access the printer driver.2. From the Advanced tab, click Graphi
62 Chapter 2 Printing TasksENSelecting a Paper SourceIf your application supports printing paper by source, make the selections from your application
ENChapter 2 Printing Tasks 63Using REtWhen REt (Resolution Enhancement technology) is on, it refines the print quality of characters by smoothing out
64 Chapter 2 Printing TasksENWindows 9x PS 1. Access the printer driver.2. From the Device Options tab, select the desired Resolution Enhancement opt
ENChapter 2 Printing Tasks 65Restoring Default Printer Driver SettingsRestoring DefaultsPrinter Driver ProcedurePCL 6 (Windows 3.1/9x)1. Access the p
66 Chapter 2 Printing TasksENPrinting on Different Paper for the First Page Note Printing on different paper for the first page of a print job is ava
ENChapter 2 Printing Tasks 67Note The paper size for all pages of the print job must be the same in the driver.MacintoshLaserWriter 8.31. Select Prin
vi ENIn-country support numbers: If you require support after your warranty has expired, additional product repair services, or if your country i
68 Chapter 2 Printing TasksENTray LockingTray Locking is a feature that allows you to “lock” a tray so that the only time the printer will draw from
ENChapter 3 Printer Tips and Maintenance 693Printer Tips and Maintenance OverviewThis chapter provides suggestions for high-quality and economical pr
70 Chapter 3 Printer Tips and MaintenanceENManaging the UltraPrecise Toner CartridgeHP Policy on Non-HP Toner CartridgesHewlett-Packard Company canno
ENChapter 3 Printer Tips and Maintenance 71Redistributing the TonerWhen toner is low, faded or light areas may appear on a printed page. You may be a
72 Chapter 3 Printer Tips and MaintenanceENNoteIf toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. (Hot wat
ENChapter 3 Printer Tips and Maintenance 73Cleaning the PrinterTo maintain print quality, follow the cleaning procedures on the following pages every
74 Chapter 3 Printer Tips and MaintenanceENNote Make sure the toner cartridge is not empty when using the toner cartridge cleaning. A near empty tone
ENChapter 3 Printer Tips and Maintenance 75Internal Cleaning Procedure Over time, particles of toner and paper will begin to accumulate inside the pr
76 Chapter 3 Printer Tips and MaintenanceEN
ENChapter 4 Problem Solving 774Problem SolvingOverviewThis chapter helps you troubleshoot printer problems in the following areas:l Troubleshooting C
EN viiContents1 Printer BasicsGetting to Know the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Printer Features. . . .
78 Chapter 4 Problem SolvingENTroubleshooting Checklist If the printer is not responding properly, complete the following checklist in order. If the
ENChapter 4 Problem Solving 79Print a short document from a software application to verify the computer and printer are connected and are communicati
80 Chapter 4 Problem SolvingENTroubleshooting General Printing ProblemsTroubleshooting General Printing ProblemsSymptom Possible Cause SolutionPrinte
ENChapter 4 Problem Solving 81The printer prints, but the text is wrong, garbled, or incomplete.The parallel cable is loose or defective.Disconnect t
82 Chapter 4 Problem SolvingENThe parallel cable between the computer and the printer is not connected properly.Disconnect and reconnect the parallel
ENChapter 4 Problem Solving 83The printer does not respond when “print” is selected in the software.The printer is malfunctioning. Check the lights o
84 Chapter 4 Problem SolvingENPrinting Special PagesThere are special pages within the memory of the printer that will help you to diagnose and learn
ENChapter 4 Problem Solving 85Clearing Paper Jams Occasionally, paper can become jammed during a print job. Some of the causes include:l Paper trays
86 Chapter 4 Problem SolvingENPaper Jam: Toner Cartridge Area 1 Open the top cover. CAUTIONPaper jams in this area may result in loose toner on the p
ENChapter 4 Problem Solving 87NoteIf the paper is too difficult to remove or has already entered the output area, remove the jam as described for the
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