User Guide
An external device is not working ... 82The wireless network connec
1WelcomeAfter you set up and register the computer, it is important to take the following steps:TIP: To quickly return to the computer Start screen fr
Finding informationYou have already used Setup Instructions to turn on the computer and locate this guide. To locateresources that provide product det
Resources For information aboutWarranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a
2 Getting to know your computerRightComponent Description(1)Audio-out (headphone)/Audio-in(microphone) jackConnects optional powered stereo speakers,
Component Description●Off: The battery is fully charged.(5)Power connector Connects an AC adapter.Right 5
LeftComponent Description(1)Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as ade
DisplayComponent Description(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wirelesslocal area netwo
TopTouchPadComponent Description(1) TouchPad on/off button Turns the TouchPad on and off.(2) TouchPad zone Moves the pointer and selects or activa
LightsComponent Description(1)Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state, a power-saving state. The computer sh
© Copyright 2014 Hewlett-PackardDevelopment Company, L.P.Bluetooth is a trademark owned by itsproprietor and used by Hewlett-PackardCompany under lice
Buttons, speakers, and fingerprint reader (select models only)Component Description(1)Power button●When the computer is off, press the button to turn
Component Description(4)Speaker mute button Mutes and restores speaker sound.(5) Fingerprint reader (select models only) Allows a fingerprint logon
KeysComponent Description(1) esc key Displays system information when pressed in combinationwith the fn key.(2) fn key Executes frequently used sy
BottomComponent Description(1) Vent Enable airflow to cool internal components.NOTE: The computer fan starts up automatically tocool internal compon
Component Description(4) Battery bay Holds the battery.(5)SIM slot Supports a wireless subscriber identity module (SIM).The SIM slot is located unde
FrontComponent Description(1)Hard drive light●Blinking white: The hard drive is being accessed.●Amber: HP 3D DriveGuard has temporarilyparked the hard
3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globeand access information from mil
Using operating system controlsThe Network and Sharing Center allows you to set up a connection or network, connect to a network,and diagnose and repa
Setting up a WLANTo set up a WLAN and connect to the Internet, you need the following equipment:●A broadband modem (either DSL or cable) (1) and high-
Connecting to a WLANTo connect to the WLAN, follow these steps:1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. I
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on
Some mobile network operators require the use of a SIM. A SIM contains basic information aboutyou, such as a personal identification number (PIN), as
11. Reconnect external power.12. Reconnect external devices.13. Turn on the computer.To remove a SIM, press in on the SIM, and then remove it from the
2. Plug the other end of the network cable into a network wall jack (2) or router.NOTE: If the network cable contains noise suppression circuitry (3),
4 Navigating using the keyboard, touchgestures and pointing devicesYour computer allows navigation using touch gestures (select models only) in additi
Turning the TouchPad off and onTo turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.TappingTo make an on-screen selection, u
ScrollingScrolling is useful for moving up, down, or sideways on a page or image.●Place two fingers slightly apart on the TouchPad zone and then drag
2-finger click2-finger click allows you to make menu selections for an object on the screen.NOTE: Using 2-finger click is the same action as using rig
Flicking (select models only)Flicking allows you to navigate through screens or quickly scroll through documents.●Place three fingers on the TouchPad
Left-edge swipeThe left-edge swipe accesses your recently opened apps so that you can switch between themquickly.Swipe your finger gently from the lef
Using the keyboardThe keyboard and mouse allow you to type select items, scroll and to perform the same functions asusing touch gestures. The keyboard
iv Safety warning notice
Hot key combination Descriptionfn+f10 Increases the screen brightness level.fn+f11 Turns the keyboard backlight (select models only) on and off.NOTE:
Switching key functions on the embedded numeric keypadYou can temporarily alternate the functions of keys on the embedded numeric keypad between their
5 MultimediaYour computer may include the following:●Integrated speaker(s)●Integrated microphone(s)●Integrated webcam●Preinstalled multimedia software
To connect wireless headphones or headsets to your computer, follow the device manufacturer'sinstructions.WARNING! To reduce the risk of personal
To enhance your viewing enjoyment, use one of the video ports on the computer to connect anexternal monitor, projector, or TV. Your computer may have
HDMIThe HDMI port connects the computer to an optional video or audio device, such as a high-definitiontelevision, or to any compatible digital or aud
1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far rightof the taskbar, and then click Playback devices.2
6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is usedthroughout this guide to mean both types of
When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and
Setting password protection on wakeupTo set the computer to prompt for a password when the computer exits Sleep or Hibernation, followthese steps:1. F
Table of contents1 Welcome ...
Using Battery CheckHP Support Assistant provides information on the status of the battery installed in the computer.To run Battery Check:1. Connect th
Resolving a low battery levelResolving a low battery level when external power is available▲Connect one of the following devices:●AC adapter●Optional
3. Remove the battery from the computer (2).Conserving battery power●From the Start screen, type power, select Settings, and then select Power Options
Replacing a user-replaceable batteryBattery Check notifies you to replace the battery when an internal cell is not charging properly orwhen the batter
3. Connect the AC adapter to the computer, and then plug it into an AC outlet.4. Turn on the computer.●If the power lights turn on, the AC adapter is
7 External cards and devicesUsing memory card readersOptional memory cards provide secure data storage and convenient data sharing. These cards areoft
3. Press in on the card (1), and then remove it from the slot (2).NOTE: If the card does not eject, pull the card out of the slot.Using a USB deviceUn
NOTE: The first time you connect a USB device, a message in the notification area lets you knowthat the device is recognized by the computer.Removing
8DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to thefollowing cautions before handling d
Removing or replacing the service doorRemoving the service doorRemove the service door to access the memory module slot, hard drive, and other compone
Using the TouchPad and gestures ... 23Turning the TouchPad off and o
2. Tighten the service door screw (2) to secure the service door.3. Insert the battery (see Inserting a battery on page 41).Replacing or upgrading the
8. Pull the plastic tab (3) to remove the hard drive from the bay.Installing a hard driveTo install the hard drive:1. Insert the hard drive into the h
6. Connect AC power and external devices to the computer.7. Turn on the computer.Improving hard drive performanceUsing Disk DefragmenterAs you use the
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary.NOTE: A hard drive in a primary hard drive bay or in a seco
9 SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-WindowsComputer Setup utility (BIOS)
Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalledon the computer.●BIOS administrator and DriveLock pas
Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.NOTE: If features have been enabled
4. When prompted, type your current password.5. When prompted, type your new password again to confirm.6. To save your changes and exit Computer Setup
●After DriveLock protection is applied to a hard drive, the hard drive can be accessed only byentering either the user password or the master password
Changing a DriveLock passwordTo change a DriveLock password in Computer Setup, follow these steps:1. Turn on the computer, and then press esc while th
Using battery power ... 39Finding additional b
Using Computer Setup Automatic DriveLockIn a multiple-user environment, you can set an Automatic DriveLock password. When the AutomaticDriveLock passw
Using antivirus softwareWhen you use the computer to access e-mail, a network, or the Internet, you potentially expose it tocomputer viruses. Computer
protect against unauthorized access to the computer, networks, and critical data. For moreinformation, see the HP Client Security software Help.Instal
10 MaintenanceAdding or replacing memory modulesThe computer has one memory module compartment. The capacity of the computer can be upgradedby adding
b. Grasp the edge of the memory module (2), and then gently pull the memory module out ofthe memory module slot.CAUTION: To prevent damage to the memo
c. Gently press the memory module (3) down, applying pressure to both the left and rightedges of the memory module, until the retention clips snap int
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you arenot sure that a cleaning product is safe for your compute
Using SoftPaq Download ManagerHP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information forHP business computers w
11 Backup and recoveryTo protect your information, use Windows backup and restore utilities to back up individual files andfolders, back up your entir
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All filesyou have created and any software installed on the co
Identifying HP 3D DriveGuard status ... 539 Security ...
Using Windows operating system media (purchased separately)To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbe
12 Computer Setup (BIOS), MultiBoot, andHP PC Hardware Diagnostics (UEFI)Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), cont
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Setup menus:Click the Sav
1. Start Computer Setup.2. Use a pointing device or the arrow keys to select Main > System Information.3. To exit Computer Setup without saving you
NOTE: After a message on the screen reports a successful installation, you can delete thedownloaded file from your hard drive.Using MultiBootAbout the
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the+ key.– or –To move the device down in the boot o
●To specify a boot device from the Express Boot menu, select your preference within the allottedtime, and then press enter.●To prevent the computer fr
13 SupportContacting supportIf the information provided in this user guide or HP Support Assistant does not address yourquestions, you can contact sup
LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp
14 Specifications●Input power●Operating environmentInput powerThe power information in this section may be helpful if you plan to travel international
Using Windows operating system media (purchased separately) ... 70Using Windows Refresh or Windows Reset ...
A Traveling with the computerFor best results, follow these traveling and shipping tips:●Prepare the computer for traveling or shipping:◦Back up your
B TroubleshootingTroubleshooting resources●Access website links and additional information about the computer through HP SupportAssistant. To access H
change these and other power settings, right-click the Battery icon on the Windows desktop inthe notification area, at the far right of the taskbar, a
●Be sure that the device, especially if it is older, is compatible with the operating system.●Be sure that the correct drivers are installed and updat
NOTE: When using both displays, the DVD image will not appear on any display designated asthe secondary display.The process of burning an optional ext
C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—forexample, the shock you rec
IndexSymbols/Numerics2-finger pinch zoom TouchPadgesture 25AAC adapter, testing 43AC adapter/battery light 4administrator password 55airport security
headphones and microphones,connecting 32Hibernationexiting 38initiating 38high-definition devices,connecting 35hot keysadjusting volume 29decrease scr
public WLAN connection 19Rreadable media 38recovery 70recovery partition 69refresh 70regulatory informationregulatory label 78wireless certification l
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