HP ProLiant ML370 Generation 5 Server User Guide Part Number 404680-002 September 2007 (Second Edition)
Component identification 10 Systems Insight Display LEDs To view a quick reference for component identification and status, access the Systems Insi
Troubleshooting 100 • Check any interlock or interconnect LEDs that may indicate a component is not connected properly. • If problems continue to o
Troubleshooting 101 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure o
Troubleshooting 102 Item Refer to 4 The most recent version of a particular server or option firmware is available on the following websites: • HP
Troubleshooting 103 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED ("Systems Insight Di
Troubleshooting 104 • The external health LED ("Systems Insight Display LEDs" on page 10) is red or amber. • The internal health LED (&qu
Troubleshooting 105
Troubleshooting 106 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system att
Troubleshooting 107 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot Sm
Troubleshooting 108 Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems flowchar
Troubleshooting 109 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on pa
Component identification 11 Item Description Status 10 PPM 2 LED Amber = Failure Off = Normal 11 Hot-plug fan LEDs Amber = Failure or fan is no
Troubleshooting 110 NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes:
Troubleshooting 111 POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in th
Electrostatic discharge 112 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions y
Regulatory compliance notices 113 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory complianc
Regulatory compliance notices 114 energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
Regulatory compliance notices 115 Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Can
Regulatory compliance notices 116 Disposal of waste equipment by users in private households in the European Union This symbol on the product or o
Regulatory compliance notices 117 Korean notice Class A equipment Class B equipment Laser compliance This product may be provided with an optical
Regulatory compliance notices 118 WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline batte
Specifications 119 Specifications Server specifications Specification Value Dimensions Rack model — Height 21.92 cm (8.63 in) Depth 65.41 cm (
Component identification 12 Item Description 5 Video connector 6 Serial connector 7 NIC 2 connector 8 PCI expansion slots 9 Hot-plug power supply
Specifications 120 Specification Value Relative humidity (noncondensing)** Operating 10% to 90% Non-operating 5% to 95% * All temperature ratings
Technical support 121 Technical support Related documents For related documentation, refer to the Documentation CD. Before you contact HP Be sure t
Technical support 122 Customer Self Repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
Technical support 123 Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique
Technical support 124 kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt: • Zwingend – Te
Technical support 125 Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente
Technical support 126 Reparo feito pelo cliente Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a min
Technical support 127
Technical support 128
Acronyms and abbreviations 129 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR A
Component identification 13 Item Description Status 7 NIC 1 activity LED Green or flashing green = Network activity Off = No network activity 8
Acronyms and abbreviations 130 NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface
Acronyms and abbreviations 131 VHDCI very high density cable interconnect
Index 132 A AC power supply 12, 60 access panel 25, 26 ACU (Array Configuration Utility) 84 additional information 96, 121 ADU (Array Diagnos
Index 133 features 7 Federal Communications Commission (FCC) notice 113, 114 flowcharts 100, 101, 103, 106, 107, 109 front panel buttons 8 fr
Index 134 power requirements 30 power supplies 12, 60 power supply backplane LED 19 power supply LEDs 12, 19 powering down 20 powering up
Index 135 W warnings 97 website, HP 121
Component identification 14 Item Description 16 Power connector 17 Fan control/HP Systems Insight Display connector 18 USB tape drive connector 19
Component identification 15 NOTE: The system management driver must be installed for the internal system health LED to provide pre-failure and wa
Component identification 16 HP recommends populating hard drive bays starting with the lowest SAS or SATA device number. SAS and SATA hard drive L
Component identification 17 SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, o
Component identification 18 FBDIMM slots The server supports two memory boards, each containing eight slots with paired banks identified by the lett
Component identification 19 Power supply backplane LED If the power supply backplane LED is illuminated, the power supply backplane has failed. F
© Copyright 2006, 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warra
Operations 20 Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce
Operations 21 Open or remove the tower bezel This server has a removable bezel that must be unlocked and opened before accessing the hard drives or r
Operations 22 For operations involving removable media bay access, the media bay panel may be removed. Extend the server from the rack IMPORTANT
Operations 23 WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a
Operations 24 5. Remove the two thumbscrews that secure the rack bezel to the top of the chassis. 6. Pull the rack bezel away from the chassis.
Operations 25 Install the rack bezel 1. Align the four hooks on the rack bezel with the keyholes on the metal frame, and install the rack bezel. 2.
Operations 26 1. Extend the server from the rack, if applicable ("Extend the server from the rack" on page 22). 2. Open the locking latch,
Operations 27 4. Remove the processor air baffle. Remove the center wall 1. Power down the server (on page 20). 2. Extend or remove the server fr
Setup 28 Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
Setup 29 Optimum environment When installing the server, select a location that meets the environmental standards described in this section. Space a
Contents 3 Contents Component identification...
Setup 30 Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated, cl
Setup 31 Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are liste
Setup 32 WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from t
Setup 33 • Operating system or application software • PDU Installing hardware options Install any hardware options before initializing the server.
Setup 34 WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding p
Setup 35 • Press the F9 key when prompted during the boot process to change the server settings using RBSU. The system is set up by default for the
Hardware options installation 36 Hardware options installation Introduction If more than one option is being installed, read the installation instruc
Hardware options installation 37 4. Remove the processor air baffle. 5. Open the heatsink retaining latches.
Hardware options installation 38 6. Open the processor retaining latch and the processor socket retaining bracket. 7. Remove the processor socket p
Hardware options installation 39 8. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 9. Al
Contents 4 Hardware options installation... 36 In
Hardware options installation 40 10. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove
Hardware options installation 41 13. Install the heatsink. NOTE: Your heatsink may appear different than shown. 14. Close the heatsink re
Hardware options installation 42 NOTE: The appearance of compatible PPMs may vary. 16. Install the processor air baffle. 17. Install the
Hardware options installation 43 The Advanced Memory Protection option is configured in RBSU. By default, the server is set to Advanced ECC mode. For
Hardware options installation 44 Memory board 1 configuration Bank A 1A and 5A Bank B 2B and 6B Bank C 3C and 7C Bank D 4D and 8D 4 X X X X Dual me
Hardware options installation 45 If one of the non-spare FBDIMMs receives correctable memory errors at a higher rate than a specific threshold, the s
Hardware options installation 46 memory read on one memory board returns incorrect data due to an uncorrectable memory error, the system automaticall
Hardware options installation 47 WARNING: To prevent personal injury from hazardous energy: • Remove watches, rings, or other metal objects. • Us
Hardware options installation 48 8. Install the memory board. 9. Install the processor air baffle. 10. Install the access panel (on page 26). 11.
Hardware options installation 49 3. Remove the access panel (on page 25). 4. Remove the processor air baffle (on page 26). 5. Remove a memory board
Contents 5 HP Systems Insight Manager... 88 R
Hardware options installation 50 7. Install the FBDIMM. 8. Install the memory board ("Removing and installing a memory board" on page 47)
Hardware options installation 51 Installing a hot-plug hard drive 1. Remove the hard drive blank. 2. Prepare the hard drive.
Hardware options installation 52 3. Install the hard drive. 4. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinat
Hardware options installation 53 SAS-SATA hard drive cage option NOTE: An optional SAS controller is required to support the SAS-SATA hard drive
Hardware options installation 54 9. Slide the hard drive cage into the drive bay and insert the four screws to secure the drive cage to the chassis.
Hardware options installation 55 12. For rack models, install the rack bezel. 13. Install the access panel (on page 26). 14. Install hard drive
Hardware options installation 56 3. Remove the media blanks. NOTE: HP recommends that you remove all media blanks to facilitate drive installat
Hardware options installation 57 5. Using the T-15 Torx screwdriver, remove the screws from the bezel blank and install them on the device. 6. Slid
Hardware options installation 58 o Full-height device 7. Connect the four-pin power cable to the half-height or full-height drive. 8. Connect the
Hardware options installation 59 14. Install the access panel (on page 26). 15. Do one of the following: o Close or install the tower bezel, as nee
Contents 6 Korean notice ...
Hardware options installation 60 4. Install the access panel (on page 26). 5. Do one of the following: o Close or install the tower bezel, as neede
Hardware options installation 61 3. Install the second hot-plug power supply. 4. Connect the power cord to the redundant power supply. 5. Use the
Hardware options installation 62 Slot Expansion card type Connector Speed 1 PCI Express x8 x4 2 PCI-X 64-bit, 3.3-V 133-MHz capable 3 PCI-X 64-
Hardware options installation 63 2. Extend the server from the rack, if applicable ("Extend the server from the rack" on page 22). 3. Remo
Hardware options installation 64 5. Release the retainer clip. 6. Install the expansion board. 7. Close the slot release lever and lock the retain
Hardware options installation 65 To remove the component: 1. Power down the server (on page 20). 2. Extend the server from the rack, if applicable
Hardware options installation 66 Array controllers and Battery-Backed Write Cache options For a list of supported options, refer to the Documentation
Hardware options installation 67 Tower-to-rack conversion option The tower-to-rack conversion kit includes all equipment required to convert the towe
Hardware options installation 68 b. Remove the tower configuration panels. 5. Remove the media blanks. 6. Remove the access panel (on page 25). 7
Hardware options installation 69 b. Release the CD-ROM drive from the back and push it forward to better access the cables. c. Disconnect the IDE C
Component identification 7 Component identification Front panel components • Rack model Item Description 1 Hard drive bays 9-16 (optional drive
Hardware options installation 70 9. Press and slide the media latch to remove the media bay spacer. 10. Remove the two clips on the server.
Hardware options installation 71 11. Align the four hooks on the rack bezel with the keyholes on the metal frame, and install the rack bezel. 12. T
Hardware options installation 72 14. Connect the IDE CD-ROM drive cable and power cable. 15. Push the CD-ROM drive all the way into the bay until t
Hardware options installation 73 18. Install the front video connector and thread the cable through the clip on the media bay spacer. 19. Install t
Hardware options installation 74 20. Connect the front video connector cable to the internal video connector. 21. Install the center wall. 22. Ins
Cabling 75 Cabling Storage device cabling guidelines CAUTION: To prevent damage to the equipment, be sure that the server is powered down, all ca
Cabling 76 Item Description 10 SAS drive connector (9-12) SAS cabling NOTE: The center wall is removed for illustration purposes only.
Cabling 77 • SAS power cabling CD-ROM drive cabling
Cabling 78 Video cabling Parallel/serial port cabling
Cabling 79 Diskette drive cabling BBWC option cabling
Component identification 8 • Tower model Item Description 1 Media bay spacer 2 DVD/CD-ROM drive 3 Removable media bays 4 Hard drive bays 1-8 5
Cabling 80 Internal USB connector
Configuration and utilities 81 Configuration and utilities Configuration tools SmartStart software SmartStart is a collection of software that optim
Configuration and utilities 82 Configuration Replication Utility CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works w
Configuration and utilities 83 Boot options Near the end of the boot process, the boot options screen is displayed. This screen is visible for sever
Configuration and utilities 84 For more information on mirrored memory, refer to the white paper on the HP website (http://h18000.www1.hp.com/produc
Configuration and utilities 85 NOTE: The server may not support all the following examples. NOTE: If the boot drive is not empty or has
Configuration and utilities 86 8. Press the Esc key to close the menu. 9. Press the Esc key to exit RBSU. 10. Press the F10 key to confirm exiting
Configuration and utilities 87 Integrated Lights-Out technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provid
Configuration and utilities 88 StorageWorks library and tape tools HP StorageWorks L&TT provides functionality for firmware downloads, verificat
Configuration and utilities 89 Access to redundant ROM settings To access the redundant ROM through RBSU: 1. Access RBSU by pressing the F9 key dur
Component identification 9 Item Description Status 1 UID button — 2 UID LED Blue = Activated Flashing blue = System is being managed remotely
Configuration and utilities 90 • Diagnostics • DOS • Operating environments which do not provide native USB support For more information on Pro
Configuration and utilities 91 HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not run
Configuration and utilities 92 Keeping the system current Drivers The server includes new hardware that may not have driver support on all operating
Configuration and utilities 93 Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with eas
Battery replacement 94 Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the bat
Battery replacement 95 For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service pr
Troubleshooting 96 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving c
Troubleshooting 97 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions
Troubleshooting 98 WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to th
Troubleshooting 99 To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 90) and use the survey
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