HP ProLiant DL385 Generation 5p Server User Guide Part Number 495670-002 January 2009 (Second Edition)
Component identification 10 Rear panel components Item Description Color 1 PCI slot 5 — 2 PCI slot 6 — 3 PCI slot 4 — 4 PCI slot 2 — 5 P
Acronyms and abbreviations 100 RDP Rapid Deployment Pack SAS serial attached SCSI SDRAM synchronous dynamic RAM SFF small form-factor SIM System
Index 101 A access panel 21, 22 ACU (Array Configuration Utility) 55 additional information 64 ADU (Array Diagnostic Utility) 61 air baffle
Index 102 H hard drive bays 7 hard drive cable 52 hard drive LEDs 15 hard drives 15 hard drives, determining status of 15 hard drives, inst
Index 103 problem diagnosis 64 processor 35 ProLiant Support Pack (PSP) 62 PSPs, overview 62 Q quick release levers 7 R rack installation
Index 104 Web-Based Enterprise Service 61
Component identification 11 Rear panel LEDs and buttons Item Description Status 1 Power supply 2 power LED Green = Normal Off = System is off or
Component identification 12 Notes: • "Primary" denotes the risers are installed in the primary riser connector. • "Secondary"
Component identification 13 Item Description 10 System maintenance switch 11 Power supply backplane connector 12 Processor 1 socket 13 Primary r
Component identification 14 Position Position Function On Off iLO 2 NMI functionality An NMI crash dump enables administrators to create crash dum
Component identification 15 Hard drive numbering SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (g
Component identification 16 Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing regularly (1 Hz) Amber, flashing regularl
Component identification 17 Status On = AC power is connected. Off = AC power is disconnected. Missing = Riser is not installed and power mig
Component identification 18 LED3 pattern LED4 pattern Interpretation — One blink every two seconds The system is powered down, and the cache
Component identification 19 For more information, see "Hot-plug fan operation (on page 26)."
© Copyright 2008, 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warra
Operations 20 Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce
Operations 21 3. After performing the installation or maintenance procedure, slide the server back into the rack, and then press the server firml
Operations 22 1. Power down the server if performing a non-hot-plug installation or maintenance procedure ("Power down the server" on page
Operations 23 Install the PCI riser cage 1. Install the PCI riser cage. 2. Install the access panel (on page 22). 3. Install the server into the
Operations 24 6. Remove the air baffle. Access the product rear panel Cable management arm with left-hand swing To access the server rear panel: 1.
Operations 25 2. Open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you may need to re
Operations 26 Hot-plug fan operation CAUTION: To avoid damage to server components, fan blanks must be installed in fan bays 5 and 6 in a single-
Operations 27 CAUTION: A thermal event can damage server components when the Thermal Shutdown feature is disabled in RBSU.
Setup 28 Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
Setup 29 Optimum environment When installing the server in a rack, select a location that meets the environmental standards described in this section
Contents 3 Contents Component identification...
Setup 30 Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated, cli
Setup 31 Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a
Setup 32 Installing hardware options Install any hardware options before initializing the server. For options installation information, refer to the
Setup 33 18 iLO 2 connector — 19 NIC 3 connector — 20 NIC 4 connector — WARNING: To reduce the risk of electric shock, fire, or damage to
Setup 34 WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding p
Hardware options installation 35 Hardware options installation Introduction If more than one option is being installed, read the installation instruc
Hardware options installation 36 6. Open the heatsink retaining bracket, and then remove the heatsink blank. CAUTION: The pins on the processor
Hardware options installation 37 8. Rotate the latch and open the retaining bracket. IMPORTANT: Be sure the processor remains inside the process
Hardware options installation 38 11. Press down firmly until the processor installation tool clicks and separates from the processor, and then re
Hardware options installation 39 12. Close the processor retaining bracket and the processor retaining latch. CAUTION: To prevent possible serve
Contents 4 Powering up and configuring the server ...
Hardware options installation 40 14. Install the heatsink. 15. Close the heatsink retaining bracket. 16. Install the air baffle.
Hardware options installation 41 17. Remove the fan blanks in bays 5 and 6. 18. Install the fans into bays 5 and 6. 19. Install the PCI riser cag
Hardware options installation 42 Enabling the TPM requires accessing the ROM-Based Setup Utility (RBSU) ("HP ROM-Based Setup Utility" on pa
Hardware options installation 43 7. Install the TPM board. Press down on the connector to seat the board. 8. Install the TPM security rivet by pres
Hardware options installation 44 • Always store the recovery key/password in multiple locations. • Always store copies of the recovery key/password
Hardware options installation 45 o Menu Option 2 = 533 MHz — Memory bus speed is set to 533 MHz regardless of how many DIMMs are installed provided t
Hardware options installation 46 7. Install the DIMM. 8. Install the air baffle ("Remove the air baffle" on page 23). 9. Install the PCI
Hardware options installation 47 2. Prepare the hard drive. 3. Install the hard drive. 4. Determine the status of the hard drive from the hot-plu
Hardware options installation 48 3. Remove the hard drive. Expansion board options The server supports PCI, PCI-X, and PCI Express expansion boards
Hardware options installation 49 o To remove slot covers 2 and 3, lift up on the latch, remove the latch, and then remove the cover. o To remove sl
Contents 5 ProLiant Support Packs ...
Hardware options installation 50 8. Install the PCI riser cage (on page 23). 9. Install the access panel (on page 22). Installing a full-length exp
Hardware options installation 51 10. Connect any required internal or external cables to the expansion board. See the documentation that ships with t
Cabling 52 Cabling SAS hard drive cabling Battery cabling for BBWC
Configuration and utilities 53 Configuration and utilities Configuration tools SmartStart software SmartStart is a collection of software that optim
Configuration and utilities 54 Configuration Replication Utility CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works w
Configuration and utilities 55 intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default s
Configuration and utilities 56 • Supports online array capacity expansion, logical drive extension, assignment of online spares, and RAID or stripe
Configuration and utilities 57 3. Select Serial Number. The following warning is displayed: WARNING! WARNING! WARNING! The serial number is loaded
Configuration and utilities 58 • Send alerts from iLO 2 regardless of the state of the host server. • Access advanced troubleshooting features thr
Configuration and utilities 59 Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the H
Contents 6 Before you contact HP...
Configuration and utilities 60 External USB functionality HP provides external USB support to enable local connection of USB devices for server admi
Configuration and utilities 61 o For NetWare: IML Viewer o For Windows®: IML Viewer o For Linux: IML Viewer Application • From within the iLO 2 u
Configuration and utilities 62 Keeping the system current Drivers The server includes new hardware that may not have driver support on all operating
Configuration and utilities 63 To download the tool and for more information, see the HP website (http://www.hp.com/support). Change control and pr
Troubleshooting 64 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common p
Troubleshooting 65 Important safety information Before servicing this product, read the Important Safety Information document provided with the se
Troubleshooting 66 WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to th
Troubleshooting 67 To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 60) and use the survey
Troubleshooting 68 • If a device has latches, be sure they are completely closed and locked. • Check any interlock or interconnect LEDs that may in
Troubleshooting 69 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of
Component identification 7 Component identification Front panel components Item Description 1 Serial number label 2 Systems Insight Display 3
Troubleshooting 70 Item Refer to 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the
Troubleshooting 71 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
Troubleshooting 72 • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs
Troubleshooting 73
Troubleshooting 74 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system atte
Troubleshooting 75 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot Sma
Troubleshooting 76 Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems flowchart
Troubleshooting 77 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on pag
Troubleshooting 78 NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes:
Troubleshooting 79 POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the
Component identification 8 Item Description Status 1 UID LED button Blue = Activated Flashing blue = System being remotely managed Off = Deact
System battery 80 System battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that
Regulatory compliance notices 81 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance
Regulatory compliance notices 82 energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
Regulatory compliance notices 83 Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Cana
Regulatory compliance notices 84 This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
Regulatory compliance notices 85 Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optica
Regulatory compliance notices 86 Batteries, battery packs, and accumulators should not be disposed of together with the general household waste.
Electrostatic discharge 87 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions yo
Specifications 88 Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shippi
Specifications 89 BTUs per hour 2285 at 100V to 120V AC input 2217 at 200V to 240V AC input Power supply output Rated steady-state power 800 W at
Component identification 9 Systems Insight Display LEDs and internal health LED combinations When the internal health LED on the front panel illumin
Technical support 90 Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical su
Technical support 91 • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, howev
Technical support 92 Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations
Technical support 93 HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das
Technical support 94 el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de compo
Technical support 95 • Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas
Technical support 96
Technical support 97
Acronyms and abbreviations 98 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Au
Acronyms and abbreviations 99 iLO Integrated Lights-Out IML Integrated Management Log ISEE Instant Support Enterprise Edition NFPA National Fire
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